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DoubleTree Suites by Hilton Hotel Philadelphia West
3.0 of 5 Hotel   |   640 Fountain Road, Plymouth Meeting, PA 19462   |  
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Bed & Breakfast
Philadelphia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Average”
3 of 5 stars Reviewed February 20, 2014

Okay if you need a place overnight. Would not recommend for a lengthy stay. Took several calls to housekeeping to my room serviced. Was there for a total of four days but after day 2, housekeeping would not give me fresh towels.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 24, 2014
We appreciate your feedback regarding your recent visit with us. We have encountered some housekeeping hiccups most recently and am happy to announce a change in the leadership of the area. We look forward to the great changes our new housekeeping manager will make. Thank you for staying with us; we hope you try us again in the future so you can experience the positive changes.
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520 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Los Angeles, United States
1 review
2 of 5 stars Reviewed February 18, 2014

DoubleTree usually is pretty good, but this hotel takes you back to 60s (and not in a good way) with its old, broken furniture and stuffy-poor lit rooms. It is the type of hotel you want to touch as little as possible and get out a fast as you can. Would not recommend.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 24, 2014
Thank you for your thoughts on the hotel. We are very confident that the extensive renovations that we will embark on later this year will bring the hotel back to where it should be as a premiere venue in the area. Looking at the plans, I am certain you would be extremely happy with the changes.
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Travelers are raving about these Plymouth Meeting hotels

Northern Virginia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 18, 2014

I stayed here recently with a traveling hockey team in town for a tournament. First of all, thanks to the DT for being willing to host youth hockey teams. This property appears to have been built as an Embassy Suites and rebadged as DT. As such, the guest suites are a good size. Ours had two double beds and a pull out queen size sofa. Unfortunately, being an older hotel, it suffers from age. Our room smelled like an ashtray. One of the phones was broken and after getting fixed by engineering, still lost dial tone if moved. Other signs of disrepair included a missing picture from the wall, poor shower water pressure, and worst of all a severely worn mattress on one of the beds. I should have taken a picture. Standing at the foot of the bed, the mattress sloped noticeably from left to right. The room was uncomfortably warm even with the thermostat set down to 65 - I'd estimate the room was 78-80 degrees even at night. So between that and the mattress, sleep quality was not good.The fitness room was supposed to have cardio equipment. All I could find was free weights, a few benches, and a Precor standing universal machine. It occurred to me later that maybe cardio was in some other room?

Good points include quiet room, nice atrium, good breakfast, plenty of parking, nice mall across the street with shopping and restaurants.

It's good to see mention of a remodeling in the comment responses below. That should address several of the issues we experienced.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 19, 2014
Thanks for staying with us and thanks for your comments. Yes, our cardio room is separate from the weight room; your feedback tells us we can improve the signage that points that out. With a very extensive renovation coming shortly, you are correct that some, if not all, of the items you point out will be addressed. Thank you for the kind comments regarding other elements of your visit as well.
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Haddonfield, New Jersey
1 review
1 of 5 stars Reviewed February 16, 2014 via mobile

This is the second time that we stayed in this Hotel. I forgot how bad our experience was the first time. We get there 20 minutes before check-in and we were told there were no rooms ready. The same thing happened last time. We finally got our room and there were not enough dollies, and the elevators were all in use and you had to wait forever. Then later we went to the pool and there were no towels. I went to the front desk and asked for towels and the attendant said she would have someone bring them down. We were there for a half an hour and no one brought them. I had to go to my room and get our towels. I called and asked for replacement towels and it took over an hour. This particular weekend there was a large group of families whose kids were on a hockey tournament, they were all over the hotel. When it was time to go to bed it was so loud that my kids could not fall asleep, the noise continued to late in the night. My husband reminded me that the same thing happened the last time, that is that there were groups of people in the hotel, and they carried on until after 3am. Around 8pm I realized that we needed 2 extra pillows, we called and housekeeping never made it past 9, we past the time when the kids needed to go to bed, not that they could sleep with all the noise. The next morning we discovered a leak coming from the ceiling into the bathroom. We will never, ever, stay at this Hotel again.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 17, 2014
Thank you for your feedback. Yes, we have a large youth hockey tournament group in the hotel; I apologize for some of the delays in services that may have caused. The Atrium portion of the hotel lends itself to voices carrying; we added additional security services to manage that and it appears we may need even more to do so in the future. Since our hotel relies on large group business at times, please don't hesistate to contact us prior to any future visits to the area and we will verify if we have a group in house so you do not risk the same experience. I will review your thoughts with the team so we can improve moving forward. Thank you again.
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed February 11, 2014

The Double Tree is my preferred hotel while working in Philly. The rooms are spacious and there is a separate bedroom. The staff is very friendly and helpful and always willing to accommodate my needs.The rooms are clean and breakfast is delicious. It is my home away from home! I keep coming back!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 12, 2014
Colleen, thank you very much for your review. It means much to us that you continue to choose us for your stay in the area, and we appreciate the nice things you say about your experience. All the best; we look forward to your next visit.
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blue bell, United States
1 review
3 of 5 stars Reviewed February 11, 2014

The hotel needs updating. I do hear that that may be in the plan. The breakfast is great. The omlet chief makes this thin omlet that he folds over like 7 times. Excellent. Staff was friendly and accomadating.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 12, 2014
Though we are sorry that you lost power in the recent ice storm, we appreciate you chose us for your stay. Thank you for the kind words regarding our omelet chef; Tony receives kudos from our guests on a regular basis. Yes, we do have plans for a thorough facelift this year. Thanks again.
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Hillsborough, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 10, 2014

The DT is an older hotel that is falling apart. Every time I stay, there is always something that is always brokenor is falling apart. The give a great effort by continue to disappoint. The breakfast is the best part of the entire stay.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review, February 12, 2014
Thank you for relaying your thoughts to us. We are excited for the upcoming renovation later this year and look forward to all the positive changes. Thank you for your past business and we hope your future travels bring you our way so you can experience what we've done to the hotel.
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Additional Information about DoubleTree Suites by Hilton Hotel Philadelphia West

Address: 640 Fountain Road, Plymouth Meeting, PA 19462
Phone Number:
Location: United States > Pennsylvania > Plymouth Meeting
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Plymouth Meeting
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Philadelphia West 3*
Number of rooms: 253
Official Description (provided by the hotel):
Tucked away in a quiet, wooded park-like setting, the Doubletree Suites Philadelphia West is conveniently located just minutes from all major highways with shops, a mall and restaurants just a short stroll away. Whether it be our picturesque seven story atrium or the fact that nearly all of our accommodations are full two room spacious suites, you will have plenty of room to relax after a busy day. Our friendly staff will welcome you with one of our renowned, warm Doubletree cookies and will ensure that whether you are here on business or just to relax that your expectations are met (and exceeded!). ... more   less 
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Also Known As:
Doubletree Plymouth Meeting
Doubletree Philadelphia West

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