OK...I booked this hotel thru hotels.com, an hour before arriving. when we got there, they had no record of my reservation, and informed me the hotel was full. we had bags of food, clothes, etc and were ready to shower and go out, so this was not good.
we called hotels.com and hampton corporate to try and find something that would help. No luck. we sat on the phone for an hour in the lobby on hold/ speaking to a barely understandable outsourced cust serv rep. to say they werent helpful would be an understatement. they were rude, and eventually, even while we remained calm and never raised our voices or used any foul language, were HUNG UP on, by corporate.
We asked for her name and she refused to spell it. Her first name was Fatima. Fatima, I pray your superiors read this, and fire you.
Hotels/com royally screwed up and had nonstop on hold music and was never a help.
as we were ready to pack back up and scrap everything, the guy behind the desk said " you know, you guys have been really cool about this, and although 99 out of 100 ppl would have bitc#ed me up and down, you havent. So Im going to give you a reserved room"
We were amazed with this guy. Absolute class. We thanked him profusely and gave him a pretty sweet tip which he tried to refuse, but I wouldnt let him.
I had to pay for the room, on top of what I already paid thru hell.com but, it was worth it.
So, I gave these guys 5 stars based on the great staff they had. NOT the corp cust service, which is -20. I am going to contact corporate and do everything I can to have Fatima reprimanded for her horrible service.
Room was clean, everything worked, nice lobby.
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- Also Known As:
- Hampton Inn Plymouth Meeting Hotel Plymouth Meeting
- Plymouth Meeting Hampton Inn