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“Nice property with an odd smell and awful internet .” 3 of 5 stars
Review of Holiday Inn Express Wilkes-Barre/Scranton Airport

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Holiday Inn Express Wilkes-Barre/Scranton Airport
2.5 of 5 Motel   |   30 Concorde Drive, Pittston, PA 18641   |  
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Ranked #1 of 3 Hotels in Pittston
Reidsville, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Nice property with an odd smell and awful internet .”
3 of 5 stars Reviewed May 16, 2013

There is a smell as mentioned previously , but only in the hallways . They have air fresheners everywhere trying to mask it , but its still there . The rooms are clean ,quiet and comfortable but the internet connection is pitiful . I am tying this using my hotspot on my phone . The staff is nice and accommodating , but the hotel needs more bandwidth to fix the internet problem .

Room Tip: Ask for a room on the far end of the hall as this will hush some of the door slamming that you are g...
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes-Barre/Scranton Airport, responded to this review, July 2, 2013
Dear Flinstones_meet_the,

We appreciate your feedback of our hotel. Thank you for you positive feedback regarding the staff and room accommodations. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry for not being able to meet your expectations on this day particularly with the internet service received and unusual smell of the hallways. We appreciate you bringing this to our attention. Rest assured that your comments have been documented and will certainly be looked into.

We hope that you will return in a few months so we can show you how your comments have helped us improve in ways we never could have alone.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    33
    28
    15
    4
    3
See reviews for
26
23
10
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
NEW YORK
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 7, 2013

When we first walked in the lobby, we smelled a strange smell. It was there when we left the next morning, also. I knew it wasn't a top notch hotel, because, although it was LATE on May 1st, the sign in the lobby still said it was April 29th! Because we are Priority Club members, we each received a bottle of water and a small bag of peanuts.

The walk to our room was down a dingy hall and the room was pretty much what we thought we would get. When I took a shower at night I thought the water was going from cold to hot, back to cold again. In the morning, there was NO hot water, forcing us to take cold showers at 4:00 a.m.

The rooms were clean enough. I probably would opt for another hotel if I ever have to stay at the Wilkes Barre - Scranton airport again. It's very close the to the airport, but that's about all it has going for it.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes-Barre/Scranton Airport, responded to this review, May 28, 2013
Dear GRAMMY911NewYork,

Thank you for taking the time to share your experiences. We appreciate the compliments on our clean rooms. We would like to apologize for any inconveniences you may have experienced due to the condition of the hotel property, rooms and unusual smell you encountered. Rest assured, your review will be forwarded to the appropriate departments and will be used to reconsider improvements needed.

Once again thank you for bringing this to our attention. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and we hope that you will consider us again on your next travel.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 11, 2013 via mobile

I stayed at this property the night before running the Steamtown (Scranton) Marathon in October 2012. The hotel was one of the few remaining hotels in the area that had rooms available for runners. When I arrived, the front desk was friendly and I received a complementary water and snack. Things went downhill after that. Going up to my room I noticed the halls smelled bad. My room was no better. There was a strong mildew smell in the room - the bathroom seemed to be the source. I had some Febreze in my car that I brought in, sprayed, and left to go find dinner. The smell was a little better when I returned and I was able to fall asleep. I woke up the next morning at 3:30 AM incredibly stuffed up and miserable. Not a good start to a day where I was planning on running 26 miles. Yuck. Won't be staying here again should I run the marathon again.

Stayed October 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes-Barre/Scranton Airport, responded to this review, April 28, 2013
Dear mrd232,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisonburg, Virginia
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 10, 2013

Stopped to get some sleep on a road trip headed south on interstate 81. The hotel staff was very friendly and accomodating. The rooms were updated, comfortable and very clean. The complimentary breakfast was excellent and replenished often.

Room Tip: Request a room opposite the interstate.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanahan, SC
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 7, 2013

Very friendly staff, quick check in, free cookies, free popcorn. Room was nice and clean. Bed seeemed new, multiple types of pillows, all labled "firm" or "soft." Room was also quiet.

There is some peeling wallpaper in the hallways that needs to get fixed before it gets out of hand. Also some rubmarks on the walls in the hallways from suitcases. I mention this because it stood out in an otherwise excellent hotel.

The restaurant next door, although labled a "bar and grill" has surprisingly good food; more than just burgers and fries. Might get rowdy on weekends.

Extremely convenient to the airport.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drexel Hill, Pennsylvania
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 29, 2013

My wife and I stayed here for a Sat night as a chance to get a good night sleep. As with other HIExpress I have stayed. This hotel was a pleasant stay. I made my reservation on line and arrived the same day at about 7 PM. There was a popcorn machine in the lobby that smelled great....there were cookies at the front desk and hot coffee in the servers. The manager at the front dest was very nice, thanking us for staying with them tonight and gave us each a bag with a water bottle and crackers. I thought that was nice. He also gave us the internet info and asked if we needed a wake up call. Overall I would rate my check in experience as excellent!
The room was clean and comfortable. Flat screen 32in TV. Free HBO and wireless internet. The bathroom was stocked with extra towels and the regular amenities as needed, a hairdryer and coffee pot in the bathroom
Sleep was comfortable and similar to the types of mattress I experienced of others in this chain. We were bumped up to a king size bed and the room had a chair and ottoman in it to sit so you did not have to feel like all you can do was sit on the bed. The internet worked well and was fast. Breakfast was excellent...and free..the folks on the morning shift were just as nice as the night before They have the really cool press of the button pancake maker....very neat! The water in the shower was hot as needed...overall our stay was very good. checkout was good. I have found this to be consistant with the HIEXpress chain.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 6, 2012

Pulled in easily off the interstate after a long day on the road, and enjoyed a great dinner at a little restaurant which shares the parking lot with this hotel. The room was huge -- very clean & well-appointed. Had a great night's rest in peace & quiet (surprisingly quiet for being so close to the interstate!). Would definitely stay there again...

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Wilkes-Barre/Scranton Airport

Address: 30 Concorde Drive, Pittston, PA 18641
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Pittston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Pittston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Wilkes-Barre/Scranton Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Holiday Inn Express Wilkes-Barre Scranton Airport Hotel is conveniently located at the Wilkes-Barre Scranton International Airport, just off I-81 at Exit 178A and only minutes from the Pennsylvania Turnpike Northeast Extension (I-476). Centrally located between Scranton and Wilkes-Barre, this property is just a short drive from all area attractions and businesses. Featuring 100 beautifully appointed guest rooms, which include several luxurious two-room suites. Free wireless high speed Internet! The Holiday Inn Express offers a free 'Express Start' HOT breakfast, fitness center, and shuttle service. Do Business the Smart Way!The Holiday Inn Express makes doing business easy, located just minutes from Lowes, Clarcor, FedEx, UPS, Cascade, Pride Mobility, Keystone Automotive, Letica Corporation, TJ Max, Proctor and Gamble, Naval Reserve Center, and many more. Visit Area Attractions the Smart Way!Be close to all that this area has to offer, including Mohegan Sun Casino, Wachovia Arena, Sno Mountain Ski Resort, Toyota Pavilion, Steamtown National Historic Site, Shoppes at Montage, Lackawanna Coal Mine, Pocono Downs Racetrack, Yankees (AAA) Baseball, Pocono Raceway (NASCAR), The Ice Box, FM Kirby Center, Steamtown Mall, Wyoming Valley Mall, and an abundant array of restaurants! Packages available.Stay Smart!Experience outstanding hospitality and the finest array of amenities, experience the Holiday Inn Express! ... more   less 
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Also Known As:
Holiday Inn Express Wilkes-Barre/Scranton Airport Hotel Pittston
Holiday Inn Pittston
Pittston Holiday Inn
Holiday Inn Express Pittston

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