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“Exceptional Service!” 5 of 5 stars
Review of Omni William Penn Hotel

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Omni William Penn Hotel
4.0 of 5 Hotel   |   530 William Penn Place, Pittsburgh, PA 15219   |  
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Ranked #1 of 54 Hotels in Pittsburgh
Lebanon, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
“Exceptional Service!”
5 of 5 stars Reviewed June 16, 2013

Just got back from a weekend stay at the Omni WIlliam Penn.From the time we pulled in and a gentlemen started unloading our luggage for us we felt welcomed and that our business was important. Very fast check in and our luggage was promptly brought to our room. Darrel the gentleman that delivered our luggage was extremely friendly and you could tell he was enjoying his job. All in all, excellent service and would stay here again in a heartbeat!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Chicago, Illinois
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 14, 2013

My husband, toddler, and I needed a room for one night in Pittsburgh while driving to the East Coast, and the Omni William Penn was the hotel we selected. Conveniently located in the middle of Pittsburgh's downtown area, this opulent hotel was beautiful and clean. Our room - with two double beds, a fridge, an incredibly comfortable chair, and a great view - was perfect. We would absolutely stay again.

(We happened to arrive in The 'Burgh on the opening night of the annual Three Rivers Arts Festival, which was only a few block walk from the hotel. So, what was only intended as an overnight stay wound up being a trip to an arts festival with a free concert by Edward Sharp and the Magnetic Zeroes and a delicious dinner from some food trucks/vendors.)

Room Tip: We lucked out on this hotel via Hotwire.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, Virginia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 13, 2013

We ended up at the Omni William Penn by chance and could not have been happier! The hotel still has all the sophistication and elegance as it probably did when it opened back in 1916 but also has a very friendly and welcoming atmosphere. When we arrived we were greeted by John Paul who is a bell hop that is very knowledgable about all things Pittsburgh and can tell you how to get just about anywhere. At the front desk was Margareta who also went out of her way to help us. No king rooms were available but Margareta informed us she could have us moved the next day if we wished but mentioned we would probably like the queen room we were being given. Well, she was right! The queen room was great! Views were great! Room itself a little small but keep in mind this hotel is almost a hundred years old and in the middle of the city. Thats how they built them back then. They have done extensive renovating to update the rooms, the beds are VERY comfy, the closet had ample space, and the bathroom was great.
There are several options for dining while at the hotel, while we didnt eat there they do have good reviews. There is also the Speakeasy which is worth the time just to poke your head inside and get a feel for the atmosphere. There is also a Starbucks and a tip-coffee is available in the lobby when the coffee shop is closed and a gift shop that also has anything you may have forgotten at home.
The hotel is in a great location, within walking distance to anything downtown. If you drive in and opt to not do valet-29.00 per day there is a garage across the street-5.00 a day on weekends but the clearance is only 6 feet-FYI. There is another garage within 2 blocks that can handle taller vehicles.
All in all, this is a great, classic hotel. A quick internet search on the hotel and its famous past will make it all the more alluring and you wont have to break the bank to enjoy. Happy travels

Room Tip: The hotel is basically shaped like a double horseshoe so if you dont request a view you may be stari...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cincinnati, Ohio
Top Contributor
86 reviews 86 reviews
20 hotel reviews
Reviews in 53 cities Reviews in 53 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 13, 2013 via mobile

If you are looking for something different then this is your place, not a typical chain hotel.
They have absolutely respected the beautiful architecture and design the build had in its day.
The service was great, no complaints.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coopersburg, Pennsylvania
Top Contributor
98 reviews 98 reviews
37 hotel reviews
Reviews in 49 cities Reviews in 49 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed June 12, 2013

We stopped at this hotel on our way to Michigan and I'm so glad we did! We got a great deal on priceline and were at first told that we could only have a room with one queen sized bed, which would have been pretty uncomfortable for two non-related women. However, after speaking with a very nice hotel rep, she was able to change our room to two double beds. Check in was smooth. We did use the valet parking since it was late, raining and we didn't feel like searching for the self park garage. The room was quite large and the beds were extremely comfortable. The shower was great.

This hotel is just exquisite and a beautiful example of a historic hotel. I would strongly recommend it to anyone.

Room Tip: Make sure to join the Omni guest program for free breakfast beverage, newspaper and bottles of water...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 10, 2013

This is a beautifully characters hotel with some nice bars and resturants. Clearly worth a visit. The staff are friendly and the rooms great. Gotta do this with the wife for a romantic venue. The Taps bar is excellent

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, PA
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 9, 2013

I have stayed at the William Penn about a dozen times over the course of the last decade and my recent stay prompted me to finally write a review.

This is a GREAT hotel. Omni is one of the best at renovating old hotels into new and interesting places to stay and the William Penn is no exception. When you enter the lobby you can imagine what it must have been like many years ago in its heyday. It truly is a beautiful place. Yet, of course, the hotel offers all of the modern conveniences, including a Starbucks in the lobby (say what you will, but I love being near a Starbucks when I travel). The rooms are extremely spacious, always clean and very comfortable. The staff is always friendly and accommodating.

I have only ever been at the hotel for business and from that perspective, it is in a great location for business travelers. However, there are many good restaurants just a few blocks away - make sure you wander over to Market Square to eat.

Downtown Pittsburgh still has its challenges, but the Omni William Penn is not one of them. It already is the perfect place to stay!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WmPenn, Manager at Omni William Penn Hotel, responded to this review, June 12, 2013
Thank you for the glowing review...and thank you for your loyalty! We look forward to welcoming you back and hoping your next stay will be "for fun"!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni William Penn Hotel

Address: 530 William Penn Place, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Pittsburgh
#1 Business Hotel in Pittsburgh
#1 Luxury Hotel in Pittsburgh
#2 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni William Penn Hotel 4*
Official Description (provided by the hotel):
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, and award-winning dining. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more   less 
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Also Known As:
Omni Hotel Pittsburgh
Omni Pittsburgh
Pittsburgh Omni

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