Great hotel. Got a great deal on hotwire. Stayed one night on MLK weekend (daughter had audition at Carnegie Mellon). Really nice place. Great service. Hotel told us about weekend $5 parking directly across street (covered/secure) instead of trying to make us pay their $29 overnight rate. Hotel has really large, grand lobby and there's a nice restaurant, bar, and Starbucks and a Bruegger's Bagel shop connected to lobby. Ordered take out omelet for my daughter from restaurant and she loved it. Very close to Station Square waterfront area (across Smithfield Street Bridge). We were on 11th floor and the room was like new (must have recently redone). Large flat screen, nice bath and nice bathroom supplies and great shower. Rooms also have free fridge and coffee maker and coffee/tea (concealed in dresser/buffet under tv). Front desk really helpful---left my phone charger in NJ and manager took my phone and charged with hers while we went out to dinner. Station Square/Waterfront area only 5-7 min walk away. Lots of eating options, including informal (Hard Rock). Also rode (with recommendation from door man) the incline (Monongahela Incline) which is right there. Cool attraction brings you up to observe city from great viewing point. Point Park University is 2 blocks away. Was very quiet on Sat night because downtown is business area. Only 3.2 mile (4 min drive) to Carnegie Mellon. If my daughter gets into CMU, this will be our hotel when we visit. Great place!

My mom and I stayed two nights in the Omni William Penn for a quiet get-away weekend recently. Every single staff person we met at the hotel, from the porter to the food and beverage manager, was extremely cordial and pleasant. The hotel itself is beautiful and the location is great. But the super pleasant and helpful staff made it a stay to remember. We are already planning a return trip. thanks!

Family members gathered in Pittsburgh for a December weekend in the city. We could not have been happier with the accommodations, the old charm, beautiful holiday decor, and the friendly staff, The location was perfect for going to the theater, ice skating at PPG Place and simply walking around the city, Breakfast was fabulous, too! We will definitely return.

I was there for 4 nights on business, checked in on Monday Morning and checked out n Friday afternoon.

First of all the bad: I did not like my bed. I can't tell you what was not so great, just that I didn't sleep well. To be fair, it may have been me more than the bed since I was traveling on business which has a level of stress, but if the bed had been a hood one, I'd have known it.

The good: I requested early check-in the day before. Although they made me no promises, they were ready for me. I arrived in need of a quick shower before I went to the office and they took my bag, got me checked in and dropped my bag up immediately. They also immediately knocked on my door with my preferred pillow.

Room was spacious and nice. Could have entertained in there if I wanted to, it was that big.

Plenty of decent amenities in the room as far as toiletries go-mouthwash, cotton balls, qtips, lotion were all of ok quality, but that's the sort of thing I like to know about in advance of checking in somewhere. The clock radio was a piece of junk but I always travel with my own alarm on my iPad so no big deal for me. There was an ironing board, a fridge (no water in it though, nor anything else for that matter).

Staff was plentiful and they were clearly very service-oriented.

Room service- I got a small breakfast dropped off at my room each morning--just coffee and a bread. I learned via elimination each day the best choice--Get the croissant--the bagel and the English muffin were meh. Coffee was nice and strong though, and they got me extra brown sugar when I asked for it. I think my coffee was free because I signed up for the omni rewards program before I checked in.

I received newspapers each morning--USA Today and The Pittsburgh Tribune. I think the latter was because I asked for the local paper in my Omni preferences. USA Today was happily consumed by my colleagues. It's not my cuppa.

So that was the room experience. As for the hotel itself? In-credible. Beautiful and filled with loads of history. The displays celebrating the hotels history was showcased throughout. Unfortunately most of the staff didn't seem to know too much. Would suggest management bust out the historical anecdotes and send staff through a training. They are proud of their hotel, but think they'd be even prouder if they knew more about it's history. I asked a few people about where specific events took place--no dice.

Other stuff:

The Terrace room was a great place to have dinner at the bar. They were glad to offer me vegetarian options and the prices were decent. i was able to eat there 2 nights. the bartenders were friendly but not too friendly. I like my quiet time. They were happy to chit-chat with the guests who wanted a little more interaction. It was a nice balance. Same goes for the staff of theTap Room, which was more casual and boisterous than the Terrace but a a similar tone with the waitstaff.

Then the best was when they opened the Speakeasy bar in the lower ballroom level. Currently open only Th-Sat, the bar team was serving speakeasy era cocktails that were absolutely amazing. Ok, I just had one, but it was incredible. A gin sour, I think it was. There weren't many people there but I probably went during the dinner hour. I hope The Speakeasy succeeds because it was the best bar of the three. The menu was filed with many tempting drinks with loads if local speakeasy history offered on each age. A lot of work went into that menu and the creation of the cocktails. It was the absolutely highlight. I was waiting for Thursday and it did not disappoint.

Checking out was easy- the bill was there under my door first thing in the AM, and even though they had a lot of activity on Friday I had no trouble finding someone to check my bag for me to pick up later. It was even more hectic when I came back early afternoon to fetch it and had help with my bag to the taxi station. They were on it.

Overall-well done Omni William Penn. I hope they get better beds.