We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Omni William Penn Hotel: Traveler Reviews

4.0 of 5
530 William Penn Place, Pittsburgh, PA 15219 (Downtown)
Hotel website
Hotel deals
Hotel amenities
Special Offer
12% Off! Book Now & Save!
Omni William Penn Hotel
Ranked #7 of 66 hotels in Pittsburgh
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

777 reviews from our community

Traveler rating
    418
    248
    66
    26
    19
See reviews for
Families
113
 
Couples
233
 
Solo
59
 
Business
230
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Can't go wrong at the Penn”
5 of 5 stars Reviewed December 31, 2012

What a great place to stay. This place is like living in a palace. Just walk into the lobby and see what i mean. The rooms are very big and comfy. All of the staff were very nice, friendly and helpful.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by GotToGetAwayOhio for Pittsburgh
Ask GotToGetAwayOhio about Omni William Penn Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review
January 10, 2013
Thank you for your complimentary review of the Omni William Penn. We are glad you had a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Pretty good, but it could have been better”
3 of 5 stars Reviewed December 28, 2012

Just checked out of the Omni WPH. Our room was large and everything worked. There were a few points that could have used some fine tuning for us during our stay. Our room was really noisy. It turned out that what jokingly sounded like someone drilling into our ceiling from the room above really was...lol. Good to know I'm not losing my mind. Due to some construction in the building we were in a louder than average area that perhaps shouldn't have been booked to begin with. The management was quick to apologize and reduced our bill the last night. Also, the room service was not quite on it's game. We ordered a pot of coffee. The coffee was so old that the creamer wouldn't change the color of the coffee and the server that holds the sugars was filled with coffee was well. To me this is more of a younger staff perhaps not really paying attention to detail. We tried the waffle with whip cream, but it just came as a waffle. Little things like that. Usually just means someone's not watching the finished product leave the kitchen. Over all the location is great and the front desk, valet and floor staff are very nice.

Room Tip: ask for a room with a view and no construction
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask esc4eve about Omni William Penn Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review
January 10, 2013
Thank you for sharing your experience at our hotel. Your feedback is of great value to us and allows us to understand how we can improve upon your stay. We were dismayed to read about your in room dining experience and will make sure that our room service team double checks the details of each order before presenting it to our guests. We appreciate your understanding regarding the construction but would like to once again apologize for the disruption. Thank you again for allowing us to read about your stay and we truly hope that we will have a future opportunity to provide you with the exceptional experience that the guests of our hotel have come to expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice Hotel”
3 of 5 stars Reviewed December 21, 2012

We were visiting family in the area and needed to book a room at the last minute. We were accomadated and upgraded due to our points. This is a very nice hotel however our upgraded room was very small. With two children I was ready to leave by the next morning. The kids enjoyed a "voyager backpack" that provided age appropriate activities. We enjoyed our late dinner and breakfast. Room service was prompt and was able to appease a very picky 3 year old. While this was not the great "Westin William Penn" I grew up with I am satisfied with the hotel and would not mind staying here again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask drwmsvacas about Omni William Penn Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review
January 10, 2013
We appreciate your review of our hotel and regret that your room was not as large as you would have hoped for. If you return, please do not hesitate to let us know that you would like one of our larger floor plans and we will do our best to meet that request. We are glad that your family otherwise enjoyed your time with us and we hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“A true beauty.”
5 of 5 stars Reviewed December 20, 2012

I selected this hotel using an on-line bidding site and was I lucky. The century old hotel was beautiful and in perfect repair. The public areas are everything that you hope for in a restored hotel. The room was very comfortable, though a little small. Everything in the room was beautiful. I will stay there again.

Room Tip: Ask about the size of the room.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Don J about Omni William Penn Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSergi
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Grand Old Lady”
4 of 5 stars Reviewed December 20, 2012 via mobile

Every time I'm here I'm wondering is this the last time. They simply don't make place like this any more. Stepping into the lobby Harkins back to era of luxury and indulgence. That were Called "refined" in their day. Here the experience lives in every detail. A blend of old world charm and modern connivence. The rooms are grand and comfortable, the waiters Croatians with dark stories and friendly smiles.

Well the heat didn't work so We were cold, but it was grand.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DSergi about Omni William Penn Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni William Penn Hotel, responded to this review
December 21, 2012
It was a pleasure to read how much you have enjoyed your experiences at the Omni William Penn. We also hope that your most recent visit won't be your last as it would be a pleasure for us to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn & Suites Pittsburgh - Downtown
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Pittsburgh
Romantic
Sunnyledge Boutique Hotel
Sunnyledge Boutique Hotel 3.0 of 5 stars 62 reviews
Near the beach
Hampton Inn Pittsburgh/Greentree
Hampton Inn Pittsburgh/Greentree 4.0 of 5 stars 176 reviews
Great value
DoubleTree by Hilton Hotel Pittsburgh-Green Tree
DoubleTree by Hilton Hotel Pitts... 4.0 of 5 stars 278 reviews
Show Prices ABS:HotelCheckRates-d102576?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d96753?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d217673?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Pittsburgh hotels
Fairmont Pittsburgh 4.5 of 5 stars 230 reviews Residence Inn Pittsburgh North S... 4.5 of 5 stars 193 reviews Hampton Inn & Suites Pittsburgh ... 4.5 of 5 stars 311 reviews Renaissance Pittsburgh Hotel 4.5 of 5 stars 520 reviews
Show Prices ABS:HotelCheckRates-d1563869?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1682077?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d649230?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224122?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 66 hotels in Pittsburgh, ranked by popularity

Been to Omni William Penn Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Omni William Penn Hotel

Also Known As:
Omni Hotel Pittsburgh
Omni Pittsburgh
Pittsburgh Omni
Address: 530 William Penn Place, Pittsburgh, PA 15219
Phone Number:
Region: United States > Pennsylvania > Pittsburgh > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Pittsburgh
#2 Family Hotels in Pittsburgh
#3 Romantic Hotels in Pittsburgh
#6 Business Hotels in Pittsburgh
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, and award-winning dining. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Venere, Tingo, HotelsClick and Orbitz so you can book your Omni William Penn Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Omni William Penn Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Omni William Penn Hotel
Enter dates & see best prices* (from our partners)
Show Prices