Just checked out of the Omni WPH. Our room was large and everything worked. There were a few points that could have used some fine tuning for us during our stay. Our room was really noisy. It turned out that what jokingly sounded like someone drilling into our ceiling from the room above really was...lol. Good to know I'm not losing my mind. Due to some construction in the building we were in a louder than average area that perhaps shouldn't have been booked to begin with. The management was quick to apologize and reduced our bill the last night. Also, the room service was not quite on it's game. We ordered a pot of coffee. The coffee was so old that the creamer wouldn't change the color of the coffee and the server that holds the sugars was filled with coffee was well. To me this is more of a younger staff perhaps not really paying attention to detail. We tried the waffle with whip cream, but it just came as a waffle. Little things like that. Usually just means someone's not watching the finished product leave the kitchen. Over all the location is great and the front desk, valet and floor staff are very nice.

We were visiting family in the area and needed to book a room at the last minute. We were accomadated and upgraded due to our points. This is a very nice hotel however our upgraded room was very small. With two children I was ready to leave by the next morning. The kids enjoyed a "voyager backpack" that provided age appropriate activities. We enjoyed our late dinner and breakfast. Room service was prompt and was able to appease a very picky 3 year old. While this was not the great "Westin William Penn" I grew up with I am satisfied with the hotel and would not mind staying here again.

I selected this hotel using an on-line bidding site and was I lucky. The century old hotel was beautiful and in perfect repair. The public areas are everything that you hope for in a restored hotel. The room was very comfortable, though a little small. Everything in the room was beautiful. I will stay there again.

Every time I'm here I'm wondering is this the last time. They simply don't make place like this any more. Stepping into the lobby Harkins back to era of luxury and indulgence. That were Called "refined" in their day. Here the experience lives in every detail. A blend of old world charm and modern connivence. The rooms are grand and comfortable, the waiters Croatians with dark stories and friendly smiles.

Well the heat didn't work so We were cold, but it was grand.