Based on everything I had heard the Omni was the best hotel in Pittsburgh. And while the hotel itself is beautiful and the rooms very comfortable, there were lots of little issues that prevented us from really enjoying our stay. Our trip started off on a bad note as we had been told our floor had recently been remodeled and that we were the first to stay, however one look in the bathroom proved otherwise. There was dust, soot, and hair (not ours) all over the tub. We weren't picky so we just washed it down and forgot about it. The next morning around 7am we were also woken up by the sound of hammers and construction going on somewhere nearby inside the hotel. Lastly when our plans changed and we needed to extend our stay, the front desk lady simply said they were full and looked at me with a blank expression. No help, no apology, nothing. I understand hotels get booked but please at least pretend you made an effort to accommodate your guest who has just stayed for four nights. And finally as an aside, I'm unsure whether or not it was just because we are a younger couple but most employees we spoke to with the exception of the valet and housekeeping, were very short and disinterested almost as if we were bothering them.
All of this put together added up to a mediocre experience. The hotel itself is beautiful, we just wish the service matched the ambience. We booked our last night at the downtown Westin since Omni could not accommodate us, and having stayed at both now I can definitely say Westin was a better experience.
- Also Known As:
- Omni Hotel Pittsburgh
- Omni Pittsburgh
- Pittsburgh Omni
- Official Description (provided by the hotel):
- This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, and award-winning dining. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more less
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