How in the world this place can call itself a hotel is beyond me. This is so sad, and as I think about it longer, the more frustrated I become. This hotel gives Starwood a bad name, and should be removed from the chain. There is really nothing that can be done to fix it, in my opinion because of the train tracks! On top of it all, with my corporate discount the nightly rate was 260.00 per night, without tax. Total bill, with parking, 40.00 room service, and tax = 356.00.
I got there at 10pm and was out by 10am (12 hour stay). Upon driving up, no valet, parking lot is across street in ramp, or behind building. I chose to go behind building, thinking it would be closer and easier. Parking area was very dark, and uncomfortable. The way in with roller bags is up a dark ramp around the side of the entrance.
As I walked into the building I immediately noticed the run down look / feel / smell of an old hotel with patch work repair. I should have turned around right there, and drive around till I found a better place.
When I got to the desk, there was a lot of activity, and the air fresheners made the place smell okay. People were nice looking in the bar / social area, and felt like a fun place to be.
Waited in line to check in for 10 minutes.
Lady at counter was very friendly. Best part about the stay.
Recognized Platinum status, asked about amenities, etc. I requested non-connecting room. They did not have one available, but was able to find me a parlor king (or whatever they called it) on the 14th floor, after mentioning something about a train on the 3rd floor one they had for me. I heard "train" and I immediately thought of my last stay in St. Louis Westin with a train. I said, I don't want a room with a train anywhere near it. "Don't worry, the room on the 14th floor I am giving you will be just fine".
Get to my room, take pictures, order room service. Sit in bed. Started hearing noise from the neighbor connecting room! Remember, they did not have a room without, so I was forced to have connecting. I guess the idea of having a big parlor suite would make the noise less. NOT! Oh, and BTW, this room had two connecting doors. I was in the middle of two different tenants. So now I had it in stereo.
Of course, I ordered dinner already, it was about 10:30, and I was too tired to move to another hotel. Goodness sakes!
Dinner showed up, sitting down to eat, I started feeling an earthquake. Oh no! It was not an earthquake it was a train! My bed literally shaked and the train tooted it's horn at 10:45pm!
Every 1/2 hour or 45 minutes a train went by! Shook my bed, woke me up. The last time I remember hearing a train was about 2:30 am. I am thinking I slept through the rest.
I woke up at 7am or so, without the alarm cause a train woke me up.
I am now back home in Wisconsin, and I have to say, I am extremely worn out from this trip, no thanks to this Sheraton.
There are some other things to note. Food was "okay".
Room cleanliness was not good. See pictures. I am not kidding, I think the table next to the bed that I took a pic of was covered with old vomit.
Dust test (something I rarely do, but just had too), ran my finger over high places, and everytime got a finger full of dust.
Ceiling tiles in this room - they always give me the creeps - never know what is lurking above them, were dirty and uneven. See photos.
Curtains old - probably from the 1920's. Carpeting tattered, and torn in places.
Toilet installed crooked, or at an angle.
When trying to take a shower, the water flow was so slow, the shower spray would not able to blow a dandelion clean. See photo.
Internet was a joke. Do not use a public IP address, cause their DHCP server will give you the new IP, but will not change the gateway. Thereby rendering your wireless useless. I did not have the desire to call support and have them reset their DHCP server, or have them give me the proper gateway setting for my IP setup...I whipped out my MIFI.
View from the room - see pic was okay in the day and night. I was impressed by that when I got up at 7.
Do yourself a favor, and get a room at another place. Avoid if at all possible.
How this hotel can actually put a patron in one of these rooms on the side of the train is beyond me. I have never asked for a refund at a hotel before, but if the manager of this hotel reads this, I hope they would consider.
Sad, sad, sad experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.