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“Another Great Stay, Dont let renovation scare you” 4 of 5 stars
Review of Crowne Plaza Pittsburgh West-Green Tree

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Crowne Plaza Pittsburgh West-Green Tree
3.0 of 5 Hotel   |   401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)   |  
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Ranked #48 of 54 Hotels in Pittsburgh
Johnstown, Pennsylvania
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
“Another Great Stay, Dont let renovation scare you”
4 of 5 stars Reviewed April 15, 2013

This was my second time staying at this hotel, and I was once again pleased with my stay. The staff is friendly and helpful from check in to check out. The rooms are spacious and feature comfy beds and chairs. The hotel breakfast has something for everyone. The hotel is minutes away from downtown Pittsburgh and there are plenty of nearby restaurants and gas stations. The hotel is currently undergoing a renovation, but I barely noticed it and from my room, I did not hear any work going on. This is a great hotel for the price.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 16, 2013
Dear Jtwned24,

Thank you for the positive review! I am glad you stayed with us again and hope to see you again the next time you are in Pittsburgh. Our staff does a great job with guest satisfaction. We are making improvements to the property to better serve our guests.

Sincerely,

Jennifer Yocum
General Manager
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220 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Virginia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 14, 2013

Booked this trying to get close to downtown. Dirty bathroom and hallways. Saw some rooms door knobs broken off of, check in rips off a piece of paper that shows room number and parking lot lights only about 25% work. Would not stay again.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 16, 2013
Dear Jeff L,

Thank you for your review. The form that was used is from Choice Hotels showing your room information. Some guests prefer this over sleeves for security reasons. I am not sure when you stayed but new lighting in the back of our property has been installed in addition to the lighting we have. We would be happy to have you as our guest in future visits to Pittsburgh!

Sincerely,

Jennifer Yocum
General Manager
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Paramus, New Jersey
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 11, 2013 via mobile

I was hear for use of their conference center and breakfast area only. I had the option of staying here as well but i saw the pictures from here and was not impressed. When i arrived for a meeting i was very happy i stayed elsewhere. Employees were not friendly (front desk and rooms) they didnt even wear nametags. The public bathroom smelt like garbage and urine. The hotel generally looks run down and needs an update badly. From meeting attendees I found out they dont have a servicable fitness center, flat panel tvs to name a few. The restaurant area was average. The servers were all nice and food was fine. I would stay elsewhere even if this is the cheapest rate.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 14, 2013
Dear RSHAH26,

Thank you for writing a review regarding our hotel. I am surprised you did not have a good experience with our front desk staff most of our guests rave how friendly everyone is. Most rooms do have flat screen tvs and the fitness center is in operation. Glad you enjoyed the banquet staff and food!

Sincerely,


Jennifer Yocum
General Manager
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1 review
4 of 5 stars Reviewed April 10, 2013 via mobile

I was stayin at this hotel for a confrance that I was attending in the are, this hotel nice and clean, staff went out of the way to help me to my room, the only thing is there are no restourants near the hotel. The room was nice and clean, but the outside looks like it can use some work. Over all nice stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 11, 2013
Dear Pittrocks,

Thank you for your positive review! We are currently looking into a franchise restaurant on site at our hotel. There is not a restaurant within walking distance of the hotel. We do have plenty of places that deliver to the hotel. We hope when you visit Pittsburgh again you will stay with us!


Sincerely,

Jennifer Yocum
General Manager
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Belfast
Top Contributor
74 reviews 74 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Perfectly positioned with excellent staff for a very reasonable costs. Small hotel with clean airy rooms. Free breakfast also helped. Great views from the hotel and handy to the motorways. We brought a group of young people who loved the free wifi and although the pool was closed they availed of the fitness suite.

Stayed April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 11, 2013
Dear bosleyh,

Thank you for the positive review! We enjoyed having your group at our location. We have plenty of motor coach parking at our hotel. I hope everyone got plenty to eat with our complimentary hot breakfast buffet. When you come back to Pittsburgh we would be happy to host your group again!


Sincerely,

Jennifer Yocum
General Manager
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Oceanside, California
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 2, 2013

My family stayed at the Clarion hotel for one night before we closed escrow on a new Pittsburgh area hotel. We chose the Clarion because of its proximity to the new home and also because of the price. to our surprise, it was a very nice hotel with a well-stocked exercise room, strong free wifi, attractive rooms, and a very nice complimentary breakfast. Would recommend this hotel to anyone. The only complaint is the lack of a ventilation fan in the bathroom which left every surface in the bathroom very moist after my shower.

Room Tip: Ask for a room on the 2nd floor, the back parking lot is at the same level.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, April 5, 2013
Dear BeawChan,

Thank you for the positive review! We are minutes from downtown close to all the area attractions. We hope if you need accomodations in the future you will stay with us again!


Sincerely,


Jennifer Yocum
General Manager
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Ashland, Ohio
Senior Contributor
36 reviews 36 reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed March 11, 2013

Seriously. I can't remember staying at a hotel that was in such disrepair. Our room had a broken desk, a lose electrical outlet that didn't work, a bathroom sink that wasn't attached to the base, a toilet seat that was peeling, a rusted out bathtub drain, along with an unusual odor in the room. Thy offered to move us to a different room but when we looked at it, it wasn't ant better. It actually had exposed plumbing pipes in the ceiling. All the doors down all hallways had gashes in the frame, some without door handles or anything at all where they normally would have been. The breakfast was probably the only redeeming thing about this hotel along with the front desk staff as they were VERY nice. Overall definitely NOT worth the rate charged per night!

Room Tip: Read the reviews and note how current the review is.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review, March 19, 2013
Dear Carrie S,

Thank you for your review. I will speak with the Executive Housekeeper regarding the issues you experienced and these issues should have been taken care of before our guests are checked into their room. Thank you for the positive feedback regarding our front desk staff and breakfast. We hope the next time you are in Pittsburgh you would give us another chance!

Sincerely,

Jennifer Yocum
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Pittsburgh West-Green Tree

Address: 401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #48 of 54 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Pittsburgh West-Green Tree 3*
Number of rooms: 199
Official Description (provided by the hotel):
Discover all that downtown Pittsburgh has to offer at the convenient, comfortable, and newly renovated Crowne Plaza Hotel Green Tree. You are at the heart of everything, shopping, dining, entertainment and the arts. You are within minutes from Downtown Pittsburgh, Science Center, PNC Park, Console Arena, Heinz Field, Convention Center, The historic Strip District and much more. Getting there has to be fast and convenient too. Only 10 miles for Pittsburgh International Airport, you'll spend less time in traffic and more time doing what you came to Pittsburgh to do. And there is easy access to Interstate 376. Whether you're coming to Pittsburgh for business or just fun, your room at our Crowne Plaza Hotel will be your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, state of the art work center, plush towels and luxurious bedding mean every night is a great night and everyday starts right. You can take a dip in our pool, relax with a cool one at Bistro 401 lounge, and when its time to dine you can enjoy a one of a kind dining adventure at Bistro 401. The Crowne Plaza Hotel Green Tree also offers 12,000 square feet of meeting space. Our Destination Specialists will be there every step of the way to ensure your event is a success. The best of Pittsburgh is waiting for you at the Crowne Plaza Hotel Green Tree. ... more   less 
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Pittsburgh

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