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“needs updated and cleaned” 3 of 5 stars
Review of Clarion Hotel & Conference Center

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Clarion Hotel & Conference Center
3.0 of 5 Hotel   |   401 Holiday Drive, Pittsburgh, PA 15220   |  
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Ranked #50 of 54 hotels in Pittsburgh
Harrisonburg, Virginia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“needs updated and cleaned”
3 of 5 stars Reviewed April 14, 2013

Booked this trying to get close to downtown. Dirty bathroom and hallways. Saw some rooms door knobs broken off of, check in rips off a piece of paper that shows room number and parking lot lights only about 25% work. Would not stay again.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, April 16, 2013
Dear Jeff L,

Thank you for your review. The form that was used is from Choice Hotels showing your room information. Some guests prefer this over sleeves for security reasons. I am not sure when you stayed but new lighting in the back of our property has been installed in addition to the lighting we have. We would be happy to have you as our guest in future visits to Pittsburgh!

Sincerely,

Jennifer Yocum
General Manager
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204 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Paramus, New Jersey
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 11, 2013 via mobile

I was hear for use of their conference center and breakfast area only. I had the option of staying here as well but i saw the pictures from here and was not impressed. When i arrived for a meeting i was very happy i stayed elsewhere. Employees were not friendly (front desk and rooms) they didnt even wear nametags. The public bathroom smelt like garbage and urine. The hotel generally looks run down and needs an update badly. From meeting attendees I found out they dont have a servicable fitness center, flat panel tvs to name a few. The restaurant area was average. The servers were all nice and food was fine. I would stay elsewhere even if this is the cheapest rate.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, April 14, 2013
Dear RSHAH26,

Thank you for writing a review regarding our hotel. I am surprised you did not have a good experience with our front desk staff most of our guests rave how friendly everyone is. Most rooms do have flat screen tvs and the fitness center is in operation. Glad you enjoyed the banquet staff and food!

Sincerely,


Jennifer Yocum
General Manager
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1 review
4 of 5 stars Reviewed April 10, 2013 via mobile

I was stayin at this hotel for a confrance that I was attending in the are, this hotel nice and clean, staff went out of the way to help me to my room, the only thing is there are no restourants near the hotel. The room was nice and clean, but the outside looks like it can use some work. Over all nice stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, April 11, 2013
Dear Pittrocks,

Thank you for your positive review! We are currently looking into a franchise restaurant on site at our hotel. There is not a restaurant within walking distance of the hotel. We do have plenty of places that deliver to the hotel. We hope when you visit Pittsburgh again you will stay with us!


Sincerely,

Jennifer Yocum
General Manager
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Belfast
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Perfectly positioned with excellent staff for a very reasonable costs. Small hotel with clean airy rooms. Free breakfast also helped. Great views from the hotel and handy to the motorways. We brought a group of young people who loved the free wifi and although the pool was closed they availed of the fitness suite.

Stayed April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, April 11, 2013
Dear bosleyh,

Thank you for the positive review! We enjoyed having your group at our location. We have plenty of motor coach parking at our hotel. I hope everyone got plenty to eat with our complimentary hot breakfast buffet. When you come back to Pittsburgh we would be happy to host your group again!


Sincerely,

Jennifer Yocum
General Manager
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Oceanside, California
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 2, 2013

My family stayed at the Clarion hotel for one night before we closed escrow on a new Pittsburgh area hotel. We chose the Clarion because of its proximity to the new home and also because of the price. to our surprise, it was a very nice hotel with a well-stocked exercise room, strong free wifi, attractive rooms, and a very nice complimentary breakfast. Would recommend this hotel to anyone. The only complaint is the lack of a ventilation fan in the bathroom which left every surface in the bathroom very moist after my shower.

Room Tip: Ask for a room on the 2nd floor, the back parking lot is at the same level.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, April 5, 2013
Dear BeawChan,

Thank you for the positive review! We are minutes from downtown close to all the area attractions. We hope if you need accomodations in the future you will stay with us again!


Sincerely,


Jennifer Yocum
General Manager
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Ashland, Ohio
Senior Contributor
36 reviews 36 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 11, 2013

Seriously. I can't remember staying at a hotel that was in such disrepair. Our room had a broken desk, a lose electrical outlet that didn't work, a bathroom sink that wasn't attached to the base, a toilet seat that was peeling, a rusted out bathtub drain, along with an unusual odor in the room. Thy offered to move us to a different room but when we looked at it, it wasn't ant better. It actually had exposed plumbing pipes in the ceiling. All the doors down all hallways had gashes in the frame, some without door handles or anything at all where they normally would have been. The breakfast was probably the only redeeming thing about this hotel along with the front desk staff as they were VERY nice. Overall definitely NOT worth the rate charged per night!

Room Tip: Read the reviews and note how current the review is.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, March 19, 2013
Dear Carrie S,

Thank you for your review. I will speak with the Executive Housekeeper regarding the issues you experienced and these issues should have been taken care of before our guests are checked into their room. Thank you for the positive feedback regarding our front desk staff and breakfast. We hope the next time you are in Pittsburgh you would give us another chance!

Sincerely,

Jennifer Yocum
General Manager
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Lodi, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 1, 2013

We should have taken a cue from the nearly empty parking lot and the sad and dingy appearance of the exterior. But once inside, it seemed this place MIGHT be acceptable. Oh my, how WRONG we were. Sadly, we had pre-paid for a one week stay.

Just to list a FEW of the issues:
• Key cards stopped working each day...necessitating a long walk to the front desk. We were repeatedly told that we must have kept the card near our cell phone. After Day One, we kept it in my husband's shirt pocket away from ALL electronics and magentics. Still, we had to have it restored each day at the front desk.
• Ants in the room. Finally insisted on being moved when we discovered the back of the curtains were smeared with clumps of something like Nacho Cheese / CheeseWhiz substance. Afraid to think about what the substance was, but housekeeping had clearly overlooked it for a long period of time.
• Exterior entry door security pad did not work...staff said it's been that way for a couple years. Customers propped it open for easy access...unfortunately allowing anyone to enter the building at all hours. Other exterior entry door was purposefully kept UNLOCKED 24/7...again, leaving the building completely lacking in security for its customers.
• Two elevators: One was completely out of order for the week (note that reviews of this property dated 2011 also mention the out of order elevator.) The other elevator was so poorly maintained that I was afraid to get on it. Dirty, dark, and clunky. Fully expected it would stop operating completely like the other elevator.
• Sopping wet carpeting in the main corridor (approximately 30 to 40 feet worth of the hallway). Happened more than once and was always located in front of the hotel's Laundry and Maintenance area. A thick hose running from laundry area across the hall to a guest room led us to believe that they were draining their laundry facilities into one of the unoccupied guest rooms and the hose was coming loose or leaking sending gallons of water across the hallway carpet.
• Perhaps 4 out of 7 days, we did not receive any coffee supplies. We had a coffeemaker, but no cups, no coffee, no sugar, etc.
• Room was often half-cleaned...no vacuuming, no cleaning of the bathroom.
The ONLY positive note in this experience were three staff members who did their darnedest to make things right: Travis, Marquis, and Jamie. Clearly these three are handicapped by woefully inadequate hotel ownership and management. I expect this hotel will be gone before the year is out. It is a scary place. NOT WORTH THE PRICE....no matter what the PRICE!!!!!
We caution you to stay away.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarionhotel15220, General Manager at Clarion Hotel & Conference Center, responded to this review, March 3, 2013
Dear AffiniaFan,

I am so sorry you were not happy with your recent stay and I am really surprised you did not ask to speak with me if you were this unhappy! I am on site 6 days a week even weekends. I am glad you were happy with 3 of our staff members. We did have an issue where our laundry drain backed up and immediately called Roto Rooter out to fix the issue who was there 6 hours the first night and 3 hours Saturday to finally fix the issue. Then 4 days later the issue happened again! This was out of our control and in the hands of other company. I suggest for all of our guests if you are unhappy to please speak with me directly I am always available.

Sincerely,

Jennifer Yocum
General Manager
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Additional Information about Clarion Hotel & Conference Center

Address: 401 Holiday Drive, Pittsburgh, PA 15220
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 54 hotels in Pittsburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Pittsburgh

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