This visit was a combo trip with some close friends to see my family and go to the Steelers game. The hotel was rather busy when we arrived, but the staff did an excellent job of handling everyone's concerns/needs in a very timely manner. I might have waited 3 minutes before being helped at the desk to check-in. There were a lot of Miami fans in town for the game, and I saw the staff give them the same quality treatment as the Steelers fans, as would be expected by a group of professionals. There was never a request that my group made that wasn't handled quickly, efficiently, and with a smile.