Very average business traveler's hotel. This hotel is usually available at the last minute if you are in the southern Pittsburg area and just need a room. Decent access to the airport and downtown; however you have to get through a tunnel to get downtown, so if traveling at peak traffic leave 45 minutes min to get there.

Great service, very helpful front desk, have directions to most places, shops, etc printed and ready for customers. Nice variety at breakfast and well planed albeit the renovations. Will certainly stay there again.

Background: I made a reservation for 2 nights directly with this hotel as it was in a good location for business in Pittsburgh and close enough to the airport. Also, I was not getting a car and they provided a shuttle within a 5 mile radius. The hotel lobby was under renovation and the hotel did disclose this prior to taking the reservation. they did state the work would not begin until 10am so as not to interfere with the comfort of guests. I also requested a room at the end of the hall as I do not like to be near the elevator. Also, I requested and received confirmation, that I could have a 3:00 checkout as an AARP member.
What happened:
The bad: I was put in a room by the elevator. The good: they corrected it, though they said this was not noted in the reservation.
The bad: they said they knew nothing about a 3:00 checkout, even though I had email confirmation from a member of their staff (not with me unfortunately). The good: they gave me a 2:00 checkout.
The first morning, drilling began right under my 2nd floor room at 9:00am, vibrating the floor underneath. Had I expected this, I would have arranged to be gone before it began. The good: they comped the cost if the room for one night.
The bad: the shuttle was supposed to be running on the hour. I reserved a spot as requested and 20 minutes later than the hour, no one was there and they didn't have my name on his list. The good: the driver was as accommodating as he could be.
The bad: The temperature control did not work properly. It was too hot, even whe. I turned the temp down to 58 degrees. The button to leave the fan on didn't work and the constant on and off of the unit kept me awake half the night, both nights. The good: nothing good about not sleeping.

I did find the staff trying to accommodate, even though communication left something to be desired.

We routinely stay at Hampton Inns. Our room here was very clean and all the linens seemed to be new, including towels, washcloths, etc. Our room was freshened very nicely each morning. That being said, we did have a couple issues. The lobby/breakfast area is being remodeled, which wouldn't bother us at all; however, we went for breakfast the first morning....the urn of hot water for tea was warm, not hot. I chose an English muffin and it was stale and hard....even for an English muffin. We decided to eat breakfast out and didn't bother checking it out on subsequent mornings. I do think the breakfast staff were at a disadvantage due to the ongoing construction. The breakfast is in a temporary location and I'm sure it's harder for them to maintain their usual high standards of a hot breakfast when they have to lug it halfway down a hall. We also had a barking dog in a room across from us. We were on an upper floor, so the dog had been brought in without the knowledge of the hotel staff. It was left alone in the room for quite some time. To Hampton's credit and the person on desk duty that night, they did graciously comp our room that night to make up for the barking dog.