Background: I made a reservation for 2 nights directly with this hotel as it was in a good location for business in Pittsburgh and close enough to the airport. Also, I was not getting a car and they provided a shuttle within a 5 mile radius. The hotel lobby was under renovation and the hotel did disclose this prior to taking the reservation. they did state the work would not begin until 10am so as not to interfere with the comfort of guests. I also requested a room at the end of the hall as I do not like to be near the elevator. Also, I requested and received confirmation, that I could have a 3:00 checkout as an AARP member.
The bad: I was put in a room by the elevator. The good: they corrected it, though they said this was not noted in the reservation.
The bad: they said they knew nothing about a 3:00 checkout, even though I had email confirmation from a member of their staff (not with me unfortunately). The good: they gave me a 2:00 checkout.
The first morning, drilling began right under my 2nd floor room at 9:00am, vibrating the floor underneath. Had I expected this, I would have arranged to be gone before it began. The good: they comped the cost if the room for one night.
The bad: the shuttle was supposed to be running on the hour. I reserved a spot as requested and 20 minutes later than the hour, no one was there and they didn't have my name on his list. The good: the driver was as accommodating as he could be.
The bad: The temperature control did not work properly. It was too hot, even whe. I turned the temp down to 58 degrees. The button to leave the fan on didn't work and the constant on and off of the unit kept me awake half the night, both nights. The good: nothing good about not sleeping.
I did find the staff trying to accommodate, even though communication left something to be desired.