My friends and I dined at Lu Lu's Noodles a few Saturdays ago during a visit to Pittsburgh. We arrived at the restaurant around 6PM. We were seated right away, and were given plenty of time to read over the extensive menus. The place confuses me a bit. First, it is an Asian/Chinese restaurant, but then, there is a smoothie bar/juice java café in the back of the restaurant. I never really thought Chinese food and smoothies and bubble tea went together, but hey, maybe it is a new trend. Though, the concept puzzled me a bit.
Anyways, our waitress took our drink and food orders. By then, the restaurant was quickly filling up and the employees were beginning to pack diners in the dining room like sardines in a can. It was so tight. I could not move my chair backwards, for fear that I would crash into the person behind me! In addition, while the crowds were piling in, the employees decided to let the front doors open hang wide open. I would have been ok with this on most any other day, but that day it was unacceptable. It was literally about 40 degrees outside, and the restaurant was freezing cold inside.
After a reasonable amount of time, my appetizer, an egg roll was delivered. The egg roll was pretty good, and the honey mustard dipping sauce was delicious. Shortly after my egg roll was delivered, our dinners arrived. Also, at this time, my friend's bubble tea was delivered. Why did the staff wait until our meals arrived to deliver the tea? It would have been nice for her to have the tea in the beginning. I ordered the pork lo mein. The generously sized portion was a good value for the money. The noodles were good, though the pork was a little chewy and tough. Everyone else in my party enjoyed their unique meals and soups.
Service was average to poor in my opinion. The waitress checked back once and the staff did not seem to truly care about their customers. The one time when the waitress did check back, she attempted to refill our water glasses without asking. In turn, she grabbed my glass of Sprite and filled it to the brim with good old H2O. She was too quick for me to stop her. I was furious. The waitress did not return until the time when she brought us our checks. Only then did I ask her for another Sprite, and she glared at me and almost refused to bring me another one, seeing that I had a full glass of "Sprite" on the table. Sorry, but I was not going to continue to drink diluted Sprite. Thus, she brought me another soda.
I liked how Lu Lu's menu had a great variety of items. Even if you're not a Chinese food fan, I am sure you could probably find something palatable to eat, they have that big of a selection. Prices are fairly cheap and you definitely get a good value for your money. Food is pretty good, though I am sure you could find better in the city elsewhere. Certainly, there is room for improvement in the service department. I would probably only recommend coming here if you are desperate. Otherwise, find somewhere else in the city.
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