While visiting Pittsburgh, I needed my weekly massage and chose Massage Envy. I read lots of reviews about this location and most were unhappy with the sales pitch but liked the massage. Well, I have to agree. Gentleman on phone who took reservation obviously lost his phone skills sometime before my call. Got booked, showed up. Lobby is unwelcoming, staff is busy walking around, too busy to even say hi or make small welcoming remark. Oh, but when it came time to solicit monthly membership, Daniel was suddenly not so busy. I explained that I lived out of state and have been using the same private therapist for weekly massages for two years....and he still tried to sell me membership in my state. Yup, gonna give up private therapist for chain...not! 90-minute Massage by Ben was great! Bed was warm, sheets and soft blanket smelled fresh and clean. Ben was strong yet gentle, quiet, and detail oriented. Thanks, Ben! Front desk tried to sell membership again on my way out, but I was too relaxed to care!
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