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“Horrible Experience” 1 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   4607 McKnight Road, off I-279 Exit 4/McKnight Road, Pittsburgh, PA 15237   |  
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Ranked #29 of 54 Hotels in Pittsburgh
Ripley, New York, United States
1 review
1 helpful vote 1 helpful vote
“Horrible Experience”
1 of 5 stars Reviewed August 21, 2012

I booked a 2 double-bed room for 6 people the weekend of August 10th through the 12th. Before we even arrived I called and asked if it was possible for us to check-in early and they said that there was already a room available for us. When we arrived at the hotel and I went in to check-in I was told that there was no more doubles and only a single king bed left. I said that we would make due with that for now but asked if they could call me as soon as there was a room available which they agreed to. The next day a member from my party was in the lobby and watched as 3 walk-ins got 2 double rooms while I still wasn't notified. I went down to the front desk and finally got a different room. When we went to the room my boyfriend noticed that there was no peep hole in the door, it was just a hole drilled through it, the door didn't lock cause it was not lined up, and there was still painters tape all over the floor. This was the worst experience ever. I had a small child with me and felt completely unsafe in this new room.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clyde C, Manager at Comfort Inn, responded to this review, December 5, 2012
There are a few issues that need to be addressed with this review.

A. This Guest writing the review is an employee of Comfort Inn.
B. Her original reservation was for a "King" room and wanted to switch to a "double" room upon arrival.
C. This guest had 6 guests in total, but only 4 are allowed with a "double" room reservation.
(Note .. she only booked a "King" room).
D. At the time of her stay, the hotel had just opened and there where a number of areas still be addressed at the time of her stay. On a side note, she never notified the front desk of this particular issue with the door.

As of 12/05/2012 mgmt has addressed all new construction issues and has a number of very happy guests (both corporate and casual)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 reviews from our community

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    5
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Comfort Inn

Address: 4607 McKnight Road, off I-279 Exit 4/McKnight Road, Pittsburgh, PA 15237
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #29 of 54 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 50
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