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“Very good experience.” 4 of 5 stars
Review of Holiday Inn Express Pittsburgh South Side

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Holiday Inn Express Pittsburgh South Side
3.0 of 5 Hotel   |   20 South Tenth Street, Pittsburgh, PA 15203   |  
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Ranked #25 of 54 hotels in Pittsburgh
baltimore
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Very good experience.”
4 of 5 stars Reviewed May 14, 2013

We called the hotel directly May 8 to book for an unexpected May 9 stay for a funeral. Betty on the phone was wonderful, and was happy to coordinate adjacent rooms with our other family. The location, price, staff, ammenities, and cleanliness all exceeded our expectations. Free breakfast and wi-fi were particularly appreciated. Seemed like this would be a good base for exploring the city if we'd had time.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladys B, IHG Rewards Club Loyalty Champion at Holiday Inn Express Pittsburgh South Side, responded to this review, July 9, 2013
Greetings, Thank you for taking the time to place your experience with us on TripAdvisor! I regret to hear your initial reasoning for booking with us, but I am glad to hear you found our amenities most accommodating. We aim to exceed any and all expectations. Ms. Betty is the “Mom” of our team and I am absolutely elated to hear that she guided you in the right direction toward your family. Ms. Betty excels beyond professionalism and will go out of her way to assist anyone in need. I am also pleased you found our breakfast and free wi-fi, extra appreciative. If you ever have time to re-visit our amazing city for leisure, we would be more than happy to show you around!
Sincerely,
Gladys B.
Loyalty Champion
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251 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
ROCHESTER NY
Top Contributor
111 reviews 111 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 7, 2013

construction /renovation project seems needlessly uncontrolled in lobby area. Rooms were clean, but overpriced a bit. Breakfast ("free"/included) was better than the average free lobby fare. The cinnamon rolls were remarkably better than average. large screen TV in our room was non functional. Bathrooms clean and spacious. Parking was "adequate" but at $250/night for Holiday Inn, being charged $14 for parking seems ridiculous. Desk staff were very accomodating, but on one visit to the front desk for a problem, an apparent staff member continued to chat with friends from behind the counter, and I was left to wait for the other desk staff to finish a series of phone calls.

Room Tip: ask about the rooms that have been renovated. corner rooms have two windows.
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, July 4, 2013
Dear BlueMaxx14,

Thank you for posting a review of our property. I am pleased to read you enjoyed the breakfast and found the rooms clean. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product and services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Pittsburgh, Pennsylvania
Top Contributor
65 reviews 65 reviews
59 hotel reviews
Reviews in 57 cities Reviews in 57 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed in this place recently and we liked it. They are undergoing renovation in the lobby and this is probably why they have deals on Hotwire.
They have a parking and it costs extra. Check in was fast and the front desk staff were decent and nice. The room was spacious enough for us. The rooms. linen and towels were clean. Our room had a fridge and microwave which was helpful. Breakfast room is small, but breakfast items were more than sufficient.
The only drawback is the train noise ! which is obviously out of control in this property.
Pros: being close to downtown, decent breakfast, good deal.
Cons: train noise ! the hotel should see more renovation.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 25, 2013

Not the typical Holiday Inn Express experience. People loud in hallways late at night, is near night life, but seemed to be teenagers. Front desk has cameras everywhere, but apparently doesn't care. Breakfast was missing all the usuals an hour before ending. No biscuits, no rolls, no assuage, no eggs. Room was full of people, staff either didn't care or wasn't prepared.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, July 8, 2013
Dear Kirk H,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. We take all reviews very seriously, and your feedback will help us improve for our next guest or your next visit.

We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera P
Case Manager
IHGCare
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1 review
5 of 5 stars Reviewed April 20, 2013 via mobile

I was very happy with my stay. When I first checked in and went to my room wasn't too happy with the view but luckily the front desk attendant Frank called and was able to switch my room to a corner room with 2 windows. I was in town for a Pittsburgh Penguins game and the hotel was the perfect location. The shuttle was able to take my friend and I to the game and picked us up. Everyone was very friendly and helpful. Will definitely stay here again for future games I plan to attend. Thank you.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladys B, Priority Club Champion at Holiday Inn Express Pittsburgh South Side, responded to this review, June 28, 2013
Wow, 5 stars!! Thank you for taking the time to place your experience with us on TripAdvisor! We greatly appreciate the positive feedback of your great stay at our property. I am glad to hear Frank was able to accommodate your request after your initial check-in. He is one of our newest team members and he is shining bright. We only have a total of 8 suites in the corner of our building, which overlook our downtown; having the feature of an added 2nd “view” window. Our corner suites are in high demand, and I am elated you had the chance to experience the treat of the added city view. Our shuttle service until 11pm is only minutes away from the Consol Energy Center, which makes travelling for Pittsburgh Penguin games that much more convenient. Thank you again for the kind words and gracious thanks towards our lovely staff, and we look forward to hosting you again, in our city’s next battle toward the Stanley Cup Championship!!
Sincerely,
Gladys B.
Priority Club Champion
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Orchard Beach, Maryland, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Rooms very comfortable for 5 adults and 2 children. Breakfast tasty and fresh. Staff friendly and helpful. Cheapest, best find in downtown Pittsburgh. The staff allowed us to park 2 vehicles and only charged us for one. We were in town to visit my sick father in law and the staff just made the whole trip that much easier. The rooms were modern and well equipped with sockets and USB ports and the like. Although we did not use the pool, that would have been the reason we would stay again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 9, 2013

Our family returned from a trip to Pittsburgh last week for Easter vacation. What drew us to the HIE was the location, free breakfast, parking and shuttle service. They are remodeling the lobby so that area was half boarded up but the staff was attentive to our needs. We were given a 5th floor room on the corner, so we had two windows. One window looked onto the 10th street bridge. We enjoyed that view. They have room darkening shades on the windows and I was surprised to find the room very quiet at night despite all the hustle and bustle out side our window. We had two beds that were not the most comfortable, but that is not a deal breaker for us unless we have an extended stay. The room was very clean and they had a nice flat screen tv on the wall. The decor was up to date. They do not have room service but they have a small sink, refrigerator, microwave and paper plates etc. in the room. If you ask the front desk they will give you some menues for restaurants that deliver to your room. Most of them are pizza. We ordered from Dominoes and they were very prompt. They also offer a breakfast in the morning. Since the lobby is being remodeled, it was served in a small room close by. It was very busy so it was a little cramped in there. We just took our food to the room. They offered pancakes, eggs, biscuits and gravy, fruit, cinnamon rolls, breads, cereal, yogurt, juices and coffee etc. There is also a french restaurant just a few steps outside the front door. The shuttle took us to PNC Park, National Aviary and restaurants. We never waited more than 20 minutes.( We took the shuttle for dinner about 5 blocks to Fatheads. We walked back to the hotel after dinner. There were other restaurants nearby so there were people walking around so we felt safe. About one block from the hotel there isn't much happening, it was dark and we did pass by a man asleep in a doorway to a business, so we moved swiftly inside.) I'm not sure if in the summer they can be that accomodating with the suttle but they were great at this time of year. The drivers were helpful and friendly. We parked our car in their lot which is accessible with a room key. A couple minor negatives of our stay, were that there was not an information book in the room with detalis of their amenities, etc, so we had to talk to the front desk with questions. (they did have a Pittsburgh book) The other thing was the maid service was anxious to get rooms cleaned in the morning. Their carts are in the narrow hallways and one morning they knocked on our door. I couldn't get to the door fast enough and one of them had opened it. They saw me and quickly said sorry and shut the door. I was surprised they couldn't hear the tv on and the shower going. But again these are minor details to me. We really enjoy visiting Pittsburgh. PNC park is a beautiful park to watch a ball game. The National Aviary is a fun place to stop with kids. They have penguins, eagles, pelicans and many more birds. Fatheads restuarant has sandwiches the size of your head-hence the name. There is so much to do and the rolling hills, river and bridges are neat to see. We would stay at the Holiday Inn Express again.

Room Tip: Ask for a corner room facing the 10th street bridge on the upper levels. Nice view and quiet.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Pittsburgh South Side

Address: 20 South Tenth Street, Pittsburgh, PA 15203
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Pittsburgh South Side 3*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more   less 
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Also Known As:
Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh

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