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“Great place to stay” 5 of 5 stars
Review of Holiday Inn Express Pittsburgh South Side

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Holiday Inn Express Pittsburgh South Side
3.0 of 5 Hotel   |   20 South Tenth Street, Pittsburgh, PA 15203   |  
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Ranked #23 of 54 hotels in Pittsburgh
Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great place to stay”
5 of 5 stars Reviewed January 13, 2013

We've been to this hotel twice. Once in August '12 for a trip to Kennywood and once for a Steelers game at the end of December '12. Both times the hotel staff has been exceptional. The rooms were clean and exactly what we'd expect. The breakfast that is provided has been great both times. The cinnamon rolls are some of the best and the pancake machine is the bomb. The staff has been exceptional on every stay. Always friendly, always helpful. Parking is extra here, but it's part of staying in the city. This hotel is close to downtown and the major roadways. Carson street which is nearby has a ton of bars/restaurants close by as well. Definitely a great place to say.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst.General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, January 24, 2013
Thank Yo for your response its guest lke yourself who make us the hotel we are!. Holiday Inn Express,Southside, Bourbon St of Pittsburgh, The breakfast is the standard of Ihg. especially those wonderful cinnamon rolls. Our rooms have been newly updated thru renovations. We pride ourselves for having clean and fresh rooms.So we welcome you back any time your in the most liveable city.
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259 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Pittsburgh, Pennsylvania
Top Contributor
151 reviews 151 reviews
33 hotel reviews
Reviews in 67 cities Reviews in 67 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 27, 2012

We stayed here for one Saturday night with friends. The hotel was in an excellent location, a couple blocks from all bars and restaurants on Carson St. They also offered a free shuttle service that was on a first come, first serve basis, that would take you anywhere within a 3 mile radius (we used it to go to Heinz Hall). The hotel rate included breakfast, which we didn't eat due to the ending time, but did not include the $15 parking. They also had cookies and coffee around the clock. Our only complaints were that, in the handicap accessible room we were given, the bathroom wasn't well lit and it only had one small, low mirror that would only work for someone in a wheelchair. If that person travels with anyone else, they will have to bend way over to see into the mirror. Then there's the fact that the room info binder lists check out time as being noon. At 11am, housekeeping came and told us that checkout is actually at 11am, that the binders haven't been updated, and that they would "let" us stay until noon. Gee, thanks. Overall, the value and location of the hotel are great and we will definitely be back.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst. General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, January 24, 2013
Thank you for the the 4 star rating. We appreciate your comments and we have forwarded the information to the various departments for lighting and mirror locations. Your Right the old binders do have the old times ,thats why- we will extend your check-out time to Noon. Just to let you know we have ordered the new binders.
We are delighted you had a wonderful stay,come again soon. St Patricks Day is just around the corner.
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Charleston, WV
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 16, 2012

We have just had another delightful stay in this well run, newly remodeled hotel. As a return guest who hasn't been in Pittsburgh for a few years, we were pleasantly surprised to find familiar friendly faces in hotel staffing.

The front desk, breakfast room, and courtsey van staff cannnot be beat. Dave D was our driver this weekend. He is so friendly and helpful and will take you anywhere within a three mile radius of the property.

Try bidding on Priceline for a tremendous savings!

The restaurants on Carson Street are too numerous to mention. I started calling for dinner reservations at a little place called Dish off of Carson and could never get seated. Start very early if Dish is on your to do list.

Pittsburgh is a diversly beautiful and interesting city. This is a great hotel from which to enjoy it.

Room Tip: Request a river view room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, January 24, 2013
Wow Five Stars! Thank You. Yes, we can say we have staffing who have been around for 8 years plus. We appreciate the kinds words. I'll be sure to share the positive feedback to the staff and especially David D. Appreciate your time spent come again and enjoy the Otis Spumkeyer Cookies. next ime your in the city of Pittsburgh. We look forward to your next vist..
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Dellroy, Ohio
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 12, 2012

There's only a couple places to stay on the southside flats area and they are both pretty nice. This hotel is clean and has great service. Breakfast, shuttle, daily newspaper and the breakfast bar is top notch. This place is pricey @ over $200 a night but I made my own bid on Priceline and got it for $99 a night for Sat and Sun. The regular price is the only reason I gave it 4 stars instead of 5.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst. General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, February 27, 2013
We are so glad you and your family enjoyed your stay. Our hope is that you were one of those special birthday guests who were serenaded by the staff singing Happy Birthday. We apologize that you were not aware off the parking fee, which is posted on our web-site. The next time you visit, ask the front desk about alternative parking options. Thank you for the wonderful compliment concerning the spacious and spotless rooms. I will share the information to our Executive Housekeeper.
Come and enjoy our wonderful city again. We invite you to stay at our Holiday Inn Express Southside Location.
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Spring Lake, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

My granddaughter and I stayed @ the Holiday Inn, South Side last Saturday night. I would like to commend your desk clerk, Teresa Ponce for being very informative and accommodating to us the entire time we spent at the hotel. Any question we asked her, she answered for us with a smile. She gave us excellent information on the shuttle service, directions, restaurants, and just general information we requested. Her excellent service made our trip stress free and enjoyable. She is an asset to your operation. Overall, our stay with this Holiday Inn was most pleasing and comfortable.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst. General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 11, 2012
We are so delighted that you and your family ENJOYED your stay. We also thank you for visiting Holiday Inn Express Pittsburgh, Southside. We appreciate your feedback, and your personal words about our front desk associated. We take great pleasure in providing customer service and care. We feel our hotel should be a home away from home.. Thank You for sharing your thoughts and please join us again.
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Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2012

We enjoyed our stay here especially the friendly and helpful staff and short walk to the south side night life. Typical of holiday inn express...not fancy luxury but clean and comfortable. We got a great deal on this room on priceline for the night before thanksgiving as a stopover on our way to grandma's house and were very happy. Next year we will probably stay here again on our thanksgiving trek.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Asst. General Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 11, 2012
We at the Holiday Inn Express, appreciate your response and views, Our location is what has been term as : Bourbon Street of Southside! There is so much to see and do. So next time on your way to Grandma house please take her some Otis Spunkmeyer Cookies. We are glad to you enjoyed your stay and you found our location to be convenient for your activities.
So, we are inviting you back next Thanksgiving. Thank You for your kind words. We work tat providing great customer service.
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Cupertino, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

Have you ever heard of a hotel staff going out of her way to help guest to get transportation in order not to miss an important meeting? This lady Teresa Ponce at Holiday Inn Express did that for us. When we could not find a taxi by calling all the taxi companies in town, she asked her mother to help drive us to our important meeting in town. We were just so touched! This is the most amazing expereince I have had with any hotel stay.

I was on a business trip with two other colleagues and stayed in Pittsburgh evening of Monday November 12th, 2012. This is the evening of the big game when Pittsburgh Steeler was playing Kansas Chiefs. There were many fans in the city and hotels were a bit diffiult to book and much more expensive than regular times. Because of the game previous evening, it was impossible to find a taxi the next morning as they were all busy sending fans to the airport (Pittsburgh local people later jokingly told us, they think there are probably only 10 taxis in the whole town:) We tried to call many taxi companies but to no result, we were dangerously late for our important meeting. So Teresa called her mom to drive us to our meeting in town. This is the most amazing service I have ever experienced in a hotel. Thank you Teresa!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Pittsburgh South Side

Address: 20 South Tenth Street, Pittsburgh, PA 15203
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Pittsburgh
#23 Business Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Pittsburgh South Side 3*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more   less 
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Also Known As:
Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh

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