Have you ever heard of a hotel staff going out of her way to help guest to get transportation in order not to miss an important meeting? This lady Teresa Ponce at Holiday Inn Express did that for us. When we could not find a taxi by calling all the taxi companies in town, she asked her mother to help drive us to our important meeting in town. We were just so touched! This is the most amazing expereince I have had with any hotel stay.

I was on a business trip with two other colleagues and stayed in Pittsburgh evening of Monday November 12th, 2012. This is the evening of the big game when Pittsburgh Steeler was playing Kansas Chiefs. There were many fans in the city and hotels were a bit diffiult to book and much more expensive than regular times. Because of the game previous evening, it was impossible to find a taxi the next morning as they were all busy sending fans to the airport (Pittsburgh local people later jokingly told us, they think there are probably only 10 taxis in the whole town:) We tried to call many taxi companies but to no result, we were dangerously late for our important meeting. So Teresa called her mom to drive us to our meeting in town. This is the most amazing service I have ever experienced in a hotel. Thank you Teresa!

I stayed here in February 2012 for a Penguins game, and I really enjoyed my experience! The staff were the friendliest I have ever encountered in a hotel. My friend and I were unsure of what to do in Pittsburgh and they gave us a list of great ideas! Also the shuttle service is quite handy. The only downside was that my room was near the side of the train tracks so it was a bit noisy, but I feel bad even saying that because it is a great hotel!!

In August 2012 I stayed 4 nights for a business trip. My NJ company sends employees to Pittsburgh monthly and they have a corporate American Express card that pays all hotel bills prior to my stay. I gave the desk clerk my bank account visa for "incidentals" of which there were none. So, even though my corporation paid for my hotel stay and parking (the hotel gave me a copy of the AMEX paid bill upon checkout) the hotel decided to also deduct the cost from my personal checking account causing me a few hundred dollars in bounced check fees. Fortunately I noticed this right away and called the hotel only to be treated very rudely and told "I don't have time to deal with this now" by the desk clerk (somehow this was my fault). So I called later in the evening, around 11pm and was told the same thing. The next day I called again, was told they were too busy, and then waited up until 1:00am to call again and again was told they were too busy. I then called a Holiday Inn reservation desk (by this time a few days had passed and I had called the hotel approximately 10 times and was continuously treated very badly). The reservation desk was willing to help but had no access to the records of my stay. They gave me a number for guest services. I called that number which is answered with a message that a representative will be with me shortly. I was on hold 2 hours before I hung up. I called the reservation desk again and this time they connected me, but, again I hung up after 1.5 hours. I called the hotel again at 1:00am and was told they didn't have time to speak to me about this and I replied, "Do I have to get an attorney to get my money back?" The desk clerk nastily replied, "You do what you have to honey." I can confirm that I was not in the least rude to these people so there was no need for this rudeness. My corporate office also called and was treated very rudely. It took me a month to get my money back and to this day the hotel has never taken any responsibility or even apologized, nor did they refund my bounced check fees.

Great location, great room, and great staff. I would definitely return. The shuttle service is wonderful. The room was clean, spacious, and everything you need for a comfortable stay. The breakfast was good, and the cookies and coffee upon checkin are a delightful added touch.