In August 2012 I stayed 4 nights for a business trip. My NJ company sends employees to Pittsburgh monthly and they have a corporate American Express card that pays all hotel bills prior to my stay. I gave the desk clerk my bank account visa for "incidentals" of which there were none. So, even though my corporation paid for my hotel stay and parking (the hotel gave me a copy of the AMEX paid bill upon checkout) the hotel decided to also deduct the cost from my personal checking account causing me a few hundred dollars in bounced check fees. Fortunately I noticed this right away and called the hotel only to be treated very rudely and told "I don't have time to deal with this now" by the desk clerk (somehow this was my fault). So I called later in the evening, around 11pm and was told the same thing. The next day I called again, was told they were too busy, and then waited up until 1:00am to call again and again was told they were too busy. I then called a Holiday Inn reservation desk (by this time a few days had passed and I had called the hotel approximately 10 times and was continuously treated very badly). The reservation desk was willing to help but had no access to the records of my stay. They gave me a number for guest services. I called that number which is answered with a message that a representative will be with me shortly. I was on hold 2 hours before I hung up. I called the reservation desk again and this time they connected me, but, again I hung up after 1.5 hours. I called the hotel again at 1:00am and was told they didn't have time to speak to me about this and I replied, "Do I have to get an attorney to get my money back?" The desk clerk nastily replied, "You do what you have to honey." I can confirm that I was not in the least rude to these people so there was no need for this rudeness. My corporate office also called and was treated very rudely. It took me a month to get my money back and to this day the hotel has never taken any responsibility or even apologized, nor did they refund my bounced check fees.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more less
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- Also Known As:
- Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh