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“Great Stay!” 5 of 5 stars
Review of Holiday Inn Express Pittsburgh South Side

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Holiday Inn Express Pittsburgh South Side
3.0 of 5 Hotel   |   20 South Tenth Street, Pittsburgh, PA 15203   |  
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Ranked #23 of 54 hotels in Pittsburgh
Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Stay!”
5 of 5 stars Reviewed December 3, 2011

I was very pleased with our stay at the Holiday Inn. We make biweekly trips to Pittsburgh Children's Hospital. We've stayed at 4 different area hotels and we've decided this will be the one we choose for future visits.

The front desk staff was extremely friendly at check in and check out(both were named John). They gave us suggestions for eating and told us about the complimentary shuttle service to local sights. The "welcome" cookies are delicious.

Our room was just around the corner from the lobby. We heard no noise and had a great night's sleep. Because of our daughter's health, I almost didn't consider this hotel after reading reviews mentioning smoke. We didn't even smell a hint of smoke during our stay.

The room was clean and very spacious. I always wipe down all of the hard surfaces when we enter a hotel room. We've stayed at hotels costing MUCH more, and I can say this hotel was cleaner than most of them. The bathroom was nice with lots of counter space and great water pressure.

The pool was a little chilly, but the hot tub was great.

The smiles and great attitudes of John and John were nice during a difficult time. We will definately return to this hotel.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 4, 2011
My staff and I are belated that you enjoyed your stay. We are also excited because this is our first perfect score, since we started tracking and responding to our guest reviews. This is a victory for everyone; and we thank you for taking time out of your day to highlight our staff and your stay. We thank you for making us your official hotel, and we will strive to always exceed your expectations. It is our sincere hope that your child feels better and if there is anything we can do to assist in those efforts please do not hesitate to let us know. PS if you give us a call before you come, we can try to keep you in the same room.
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256 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Mississauga
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 28, 2011

Our stay at this hotel was a pleasant one. The people at the front desk greeted us with a smile everytime we approached them, right from registering ourselves in. We bought our room off of a deal from Hotwire and we were very pleased with the room. It had a king sized bed, a small couch and microwave and fridge. The washroom was clean. We liked the fact that there was a sign stating if you forgot a toiletry item, the front desk would provide you with it. We wish we knew this prior to registering in as my boyfriend forgot his toiletries and we stopped to pick up some.
We liked the fact that they had a shuttle bus that would take you anywhere you wanted to go within a 3 mile radius.
The breakfast included offered a great selection of food to eat, although I was not too keen on their scrambled eggs.
Only thing we did not like was having to pay $14/day parking. This is where the shuttle bus came in handy. Other thing was the the gym was a bit small, only a few cardio machines. The pool looked nice, although we did not have an opportunity to use it. The location was a bit out of the way if you wanted to be right downtown, but manageable.
Only other complaint would be that we thought we smelled cigarette smoke coming from the adjoining room at one point. The room next to us was a handicap equipped room and there was no non-smoking sign, so not sure if guests were allowed to smoke in there.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 2, 2011
I am glad you had a pleasant stay with us. Our hotel has really been working on our customer service, and we are glad that you the consumer have been affected in a positive way. We do charge for parking, as most hotels in the city do, but as you mention our shuttle take’s care of any of your driving and parking woes. Now about the cigarette smoke, I am sorry that you smelled smoke coming from another room, we try to keep a handle on guest smoking on non smoking floors. I’m sure you’ll be excited to know per our renovations, we will be a 100% smoke free hotel. Again I want to thank you for staying with us, and we hope you will stay with us every time you come to our city.
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pittsburgh
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 28, 2011

Stayed here one night in October with a group of friends. Great Location right in southside which gives you access to all the bars and best nightlife in pittsburgh. Rooms are spacious and the refrigerator and mini bar area added a nice touch to the room. The pull out sofa was rather small though. Bar next door was nice for a drink before heading out to the bars. The man working the front desk was very nice and gave us a courtesy one time additional parking pass as we had 2 cars and they only alot one per room.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 1, 2011
I’m glad to hear that you enjoyed your stay. We recently upgraded all of our rooms to have micro fridges in them, and we are glad that you noticed and enjoyed that feature. I also wanted to thank you for highlighting one of our stars (front desk agents), we believe in empowering our staff to tackle any challenge, thus allowing our guest to have a more enjoyable experience. We hope that you will visit us again, and make our hotel, your hotel.
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Charleston, WV
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 22, 2011

We have stayed at the Holiday Inn Express - South Side may times over the years. This most recent stay was even more enjoyable due to the friendly, helpful staff. From the front desk employees to cleaning staff, all greeted us with a pleasant smile, cheerful hello, and willingness to assist with restaurant suggestions and directions if asked. Management has made a huge improvement in this regard.

The shuttle service is a big plus for us, as parking can be a problem in many areas and driving in Pittsburgh is difficult due to the confusing traffic patterns. The courteous driver (Dave O. was on duty) and offered to take us to restaurants on the ever popular South Side, Mt. Washington, and Strip Districts. We always take advantage of this complimentary service and return to the hotel by taxi if the shuttle is tied up.

Pittsburgh just received a designation from National Geographic in the catagory of "Best of the World"! This is a diverse, fun city to explore and you won't go wrong with this hotel choice.

Room Tip: Ask for a river view on higher floor.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, December 1, 2011
Thank you for taking time out of your day to write a review. As management we’ve been working very hard to improve our service, here at the Holiday Inn Express South Side. Your review is positive affirmation that our team is buying into our system, and providing great service. We thank you for choosing our hotel, and we hope that you will make us your home whenever you come back to our city.
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Brooklyn
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 18, 2011

This property is exactly what you'd expect: mostly clean, outdated TVs and other room amenities, and things work well for the most part. You can certainly do worse.

What sets this property apart is the pool, which I didn't get to take advantage of, unfortunately.

The breakfast was OK but nothing special--the best part is the room you eat it in, which has a great view out a huge window.

I debated deducting more points because of an awful hotel shuttle experience: they actually had to call and get a shuttle from another Holiday Inn because their driver went "missing" (he was mysteriously 10 to 15 minutes away for an hour). This caused me and my colleagues to be late to our morning meeting, despite waiting for the shuttle almost an hour before we actually needed to leave.

In short, a fine place to stay on the South Side, but don't count on the shuttle service.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, November 30, 2011
Well first I would like to say thank you for staying with us, and I am sorry to hear about your shuttle experience. Unfortunately we do only have one shuttle, and when it’s in high demand the waits tend to be longer especially in the morning and during rush hour. The shuttle that came to get you was from our sister property, and when our shuttle’s get busy we help each other. It is my hope that you will come, to our hotel again, and allow us to give you the ultimate service experience we’re striving to provide. PS the flat screens will be here in December
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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 18, 2011

Ill keep this review short and simple.

I stayed in the city for a night to go to a penguin game. We arrived to our very cozy and warm room. The room was spacious and view of the city was great!

We chose this hotel because it was within walking distance of the Consol Energy Center(other side of the bridge), and one of the cheapest in town. We were surprised to find that the price did not alter the overall value of our stay.

The parking was convenient and costed us $14. It was in a gated in parking lot and also there was an available shuttle that takes you anywhere within 3 miles of the hotel for free!

I could continue to add more, but I listed alll of the important info needed. It was a great choice of a hotel for a one night stay in the city and I would recommend it to ANYONE!

Room Tip: when you call to book, ask for a river-view room or view of the city. Thats what I did and they had...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2011

The hotel is located by a bunch of bars, and we were in Pitt with out 16 year old to visit colleges. The shuttle service is great, but I think all the hotels offer it. The hotel could have been cleaner and the breakfast was totally average. The staff was helpful and nice but did not love the location.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMHIXS, Front Office Manager at Holiday Inn Express Pittsburgh South Side, responded to this review, November 17, 2011
Well first I would like to say I wish your family success on all of your future college visits, and hope that you find your perfect fit. I understand that this is a very important time for you, and picking a hotel is part of that experience. The south side can be a little challenging for a family especially on the weekend when our guest seems to be more of a social traveler. However we do take care of a lot of Duquesne University families, and University of Pittsburgh as well. If you find that our location isn’t close enough for you, please allow me to refer to the Holiday Inn in the Oakland area. Please know that this isn’t attempt to send your business elsewhere, but just understanding your desire to be closer to the campus. At the Holiday Inn Express South Side we do aim to, accommodate all of our guest; knowing that everyone’s needs aren’t the same. We recognize where we have room to grow, and hope to retain you as a guest if choose to come back to our beautiful city.
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Additional Information about Holiday Inn Express Pittsburgh South Side

Address: 20 South Tenth Street, Pittsburgh, PA 15203
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Pittsburgh
#23 Business Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Pittsburgh South Side 3*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites, Pittsburgh is conveniently located in Pittsburgh's historic South Side, well known for its famous Carson Street Nightlife. We are just a few blocks' walk to such great eateries as Mallorca, Pramanti Brothers, Carson City Saloon & the Cheesecake Factory. Shopping is also just a short walk away with something for everyone at South Side Works or Station Square and many others. During your stay at the Holiday Inn Express hotel take in a game at Heinz Field, home of the Steelers, PNC Park, home of the Pirates or Concol Energy Center, home of the Penguins. For our corporate guests we are located just a shuttle ride away from such companies as US Steel, Finmeccanica Spa, PPG Place, the FBI building, Dynavox and General Dynamics. We also offer an on site restaurant & lounge open until 10pm, Bridge Ten Brassiere. Visit Pittsburgh & Stay Smart at the Holiday Inn Express Hotel Pittsburgh! ... more   less 
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Also Known As:
Holiday Inn Express Pittsburgh South Side Hotel Pittsburgh

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