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“Residence Inn - Great price, service & location” 4 of 5 stars
Review of Residence Inn Pittsburgh University/Medical Center

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Residence Inn Pittsburgh University/Medical Center
3.0 of 5 Hotel   |   3896 Bigelow Boulevard, Pittsburgh, PA 15213   |  
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Ranked #36 of 54 Hotels in Pittsburgh
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“Residence Inn - Great price, service & location”
4 of 5 stars Reviewed January 19, 2005

Like the previous review a little difficult to find because of Bigelow Blvd. (somewhat ends without notice) however, once found a great place to stay for the price! We were traveling from the Phila. area w/ our teenage son looking at colleges in Pittsburgh. The Residence Inn is in a great location if you're checking out the universities and/or convenient to major hospital and museum area - very nice location. Need to drive approx. 5 minutes to get into downtown/business district. We arrived on a weekend and since hotel was under-booked they automatically upgraded us to a 2 bedroom suite without us asking - sure if it's busy this would not happen, but still very nice. The staff is very helpful and accommodating. There is a good, hot & cold breakfast buffet (free) esp. nice traveling w/ children. Very clean and modern. Nice indoor pool and fitness area - which we actually used. Again for the price and location - you can not beat this hotel!

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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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102 reviews 102 reviews
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573 helpful votes 573 helpful votes
4 of 5 stars Reviewed November 23, 2004

The Residence Inn Oakland is rather like Pittsburgh itself- built on an incline, difficult to negotiate, easy to get lost in, but full of charm and hospitality once the traveller becomes aquainted with the terrain.

For the area the hotel is in, practically right on the University campus, it's the best value for your dollar, tho it ain't cheap. To enter the hotel, one must negotiate 2 levels of elevator and pretty much already know where you're going to even get to the lobby. Arriving at the hotel is an adventure as well- Bigelow avenue is discontinous and if you are coming from the University area, you cannot attempt to follow Bigelow and expect to ever arrive at the hotel- better to call the hotel and ask for directions when you think you may be in the near vicinity.

However, I adore the neighborhood- it's ancient, very gothic and quite nicely preserved. The views from the hotel are fabulous, from the back you see a lovely wooded hill and old mansions, from the front you get an impressive overlook onto the city.

The service at the hotel is friendly and sort of efficient, even tho like another reviewer we almost got bumped from our credit card held reservation; fortunately my husband is impossible to say "no" to and somehow a room became available.

The rooms are lovely and large and clean, but the beds absolutely suck, being a third world kind with a 3 inch thick "mattress" and pillows stuffed with old plastic bags.

Yet, for better or for worse, we always happily return to the Residence Inn Oakland, at this point it's an old unreliable friend.

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2 of 5 stars Reviewed July 28, 2004

I originally booked a party of 9 business travelers back in February 2004 for a stay in July 2004 for three nights - all rooms were confirmed with credit cards. We are Federal employees so we usually pay a reduced rate (to save your tax dollars). Anyway, we were arriving on a Monday evening. As I am sitting on the tarmac (flight delayed due to bad weather) I started getting emails from my coworkers telling me that they were kicked out of the Marriott and moved to another hotel (we were not allowed to choose the alternative hotel) that was not very nice. This was a problem because the alternative hotel was outdated and did not provide the same amenities (e.g., high speed internet - crucial for our work, apartment style room, etc.). When I questioned the management (who after five phone calls allowed two of us to stay at their property Monday night)...they said this happens all the time. They promised to have rooms for the entire party the following night...even had them check-out of the other hotel and bring their stuff to the Marriott - but that didn't happen either. We still had to send three back to the alternate hotel for both Tuesday and Wednesday night.

We were particularly upset because all of us were traveling in from out of town...they could at least have called us in advance to inform us that we were being moved. Then we could have booked a comparable hotel elsewhere.

Moral of the story...don't assume you have a room here even if it is confirmed (especially if you have a discounted rate - we assume that is why our whole party was initially moved). Nothing is worse than being on business travel...arriving at a hotel by cab...and being told your room is not available and that you have to move across town to an unknown property. Too much aggravation.

Oh BTW, the hotel is pretty modern. The complimentary breakfast and evening food is nice. The rooms are laid out great. However, the housekeeping was pretty poor.

  • Stayed July 2004, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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5 of 5 stars Reviewed May 2, 2003

A recent trip to Pittsburgh for Pitt's graduation necessicated a hotel room stay. After trying several other hotels near the campus, I reserved a room at the Residence Inn. (I am certainly glad the other hotels were filled due to graduation!) The Residence Inn is located near Pitt's campus (but not noisy), the rooms are spacious and clean, a parking garage is adjacent, the staff courteous, shuttle service is offered, and the breakfast buffet, which was included with the room, was adequate. I would highly recommend that anyone who needs overnight or even short term accommodations give the Resident Inn Oakland a try.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Pittsburgh University/Medical Center

Address: 3896 Bigelow Boulevard, Pittsburgh, PA 15213
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 54 Hotels in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Pittsburgh University/Medical Center 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Residence Inn Pittsburgh University/Medical Hotel Pittsburgh
Pittsburgh Residence Inn

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