We just got back from staying at this hotel for one night (Friday night, March 20th to check-out on Saturday morning, March 21st). I went with my sister and my nephew to check out University of Pitt Campus and they had a "Spring Tour" scheduled for Saturday, March 21st. We arrived around 5:30 pm, Friday night. Now, I knew from doing my research about this hotel (reading the reviews on this website of course!) that we would have to pay a $13.00 parking fee to leave our car in the hotel garage for the duration of our stay. I would complain about that, but I guess I can understand as there really is no place to park your car and they have to pay for the parking garage somehow. The only problem is it's a $13.00 DAILY parking fee. Now, luckily they do not charge you on the morning that you check out (in our case, Saturday, March 21st). But imagine staying there for 3 days. The hotel is not exactly cheap to say the least, and then to add on a parking fee of $13.00 per day is really expensive and outrageous. The problem I have most about this hotel is how much they charge per room. Now, since we were there for the Spring Tour for University of Pitt, we received a University of Pitt discount. So we stayed in a one bedroom suite with pull out sofa bed (it just gives you a bit more privacy with a door that closes in the bedroom (queen bed) and therefore separates you a bit from the kitchen/living room). This cost us $129.00 for the night (including tax). When we first walked into our room, I was very impressed as it looked very nice, and very updated. I have to say it seemed very clean for the most part until I took a shower that night. The shower was not clean AT all. There was hair on the sides of the bathtub and I was just grossed out by that. What else bothered us was that the room did not have any air circulating in it. There weren't any ceiling fans in any of the rooms and when we tried to turn on the air conditioner (yes, I know it was still kind of cool outside, but my sister and I like it cool inside the room), it wouldn't work. So when we asked the front desk, they told us that the hotel is in charge of regulating the air system. In the summer, they turn on the air, and in the winter, they turn on the heat. We just didn't like that, especially for the amount of money that you are paying for your room, you should be able to be comfortable in it. Everyone has their own different comfort zone. Anyway, they did offer to have someone come in and open a window for us. When we got to our hotel room, there was a man there from security who opened our window in the bedroom. Thank god for that. Now a potential problem there was that there was no screen for this window. So thank god there were no bugs outside to come through the window and that it was a crisp cool night. We were lucky to just get some fresh air. Now, maybe we are being picky about the air situation and the lack of screens, but, again, with the amount of money you are paying for this room (and we weren't even paying the real rate!), come on.
Two more complaints. We called down to the front desk 3 times to ask for them to bring us up extra pillows. These pillows never arrived. A call was placed 3 times! What kind of service was that? Ridiculous. Finally, the refrigerator. When we first came into our room, the refrigerator was not working. After we figured out that the temperature of the room was regulated, and we weren't getting anywhere with security bringing us up our pillows, we just didn't even complain about the refrigerator. Well, we had bought ourselves some sodas. After dinner, we wanted our sodas to be cold. But in order for them to be cold, we needed ice from our refrigerator, which was not working. So, I looked in the refrigerator again, and finally I saw a switch to TURN ON the refrigerator. It was as simple as that. I know that sounds stupid for us not to have figured that out. Here is my problem. Why do they turn these refrigerators off in the first place? Okay, maybe b/c it's expensive? I get that. Well, then let the occupants/guests know to turn on the refrigerator when they check into their room! Simple as that. A little help here please! I don't know, maybe the refrigerator incident was our fault. I just think that with the whole thing of the hotel controlling the air system, that we just automatically figured they controlled the refrigerator too? Plus, we didn't want to call b/c we weren't getting anywhere with that either, as no one was bothering with us.
Okay, that's it for me complaining. I just wanted to vent and let everyone know how we made out on our visit.
Again, just my opinion.
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- Also Known As:
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- Pittsburgh Residence Inn