There are some great things and some ok points to make about this hotel. I will get the bad out of the way first. I was delayed upon arrival due to weather in Chicago. I telephoned the property to confirm my reservation and the gentleman working the night shift was very abrupt on the phone and just said no worries when I told him I was delayed...I asked do you need my confirmation number or name? Answer: No....I went ahead and provided my last name. I arrived at the hotel at 4am and approached the desk where there was no be there. Finally, he emerged from the couch as he was just watching the TV...he took his time getting to the desk, then said "you need something?" I said yes checking in...providing my last name. No greeting, no welcome, and kind of like I was interrupting his TV watching ... He placed me in the corner of the third floor which the room was great and was a physically challenged room. I had been up for over 24 hrs and had to get up at 8am and it was almost 5pm when I feel asleep. What I did not know was that at 5:20am there a train that runs right next door to the hotel. When TD train blew its whistle, I thought I was going to peel myself off the ceiling. Customers should be told that trains run all night and that if they need a quieter room request one on the front of the building not the rear.
The good was that the room was very clean, well maintained, the day staff at the desk and late afternoon was very friendly. The Van driver Mike was great, he was very polite, and personable . He took me to the convention center both days. The express checkout was great too. I like the hotel but due to the train on the back of the building....I am not sure I would stay here again.
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- Also Known As:
- Springhill Suites Pittsburgh Southside Works Hotel Pittsburgh