The Boggs Mansion (now called the Inn on the Mexican War Streets) was grand enough, and tastefully decorated. We could have lived with the cold cookies, popcorn and cheap candies put out for snack; or even, the lack of basic room service. Perhaps we should have felt “warned” the first evening when we were escorted to our room and told that we could put out the “Maid, please service the room” sign, but that we shouldn’t count on anything happening?? Perhaps we should have been “warned” when the innkeeper manically scribbled all over a map while “explaining” what to see and how to get around in that neighborhood? No doubt, we should have been more alert to what we were being charged up front for our 5 night reservation, because the innkeeper wildly disclaimed use of a calculator and insisted on doing the sums by hand with a pencil and paper. As a result, we were immediately overcharged by $112 from the amount we had agreed to in writing several months before. All of this was not what we expected, and as trusting “guests” who wanted to have an enjoyable time, we ignored the “issues” and let the eccentricities slide that first night.
As others have written in their reviews, the breakfast is a self-serve affair which is your basic budget hotel big-box store fare, with the exception of some yogurt, hard-boiled eggs and a bowl of aging frozen mixed fruit. All of this was counter indicated by anything we’ve experienced in Bed and Breakfast establishments in the past, but we were trying to have a good time and not make a fuss. However, my husband and I both work from our computers when we are traveling, and I had specifically asked well in advance about wifi and internet connection before I made our reservation to stay for 5 nights at the Inn. I had been assured that there was wifi and that it was free of charge. Needless to say, we were taken aback the first night of our stay when it took us a long time to connect to the internet, and only when we figured out that we had to use a very old connection protocol. When consulted, the innkeeper claimed he personally didn’t have much use for the internet and was fairly indifferent to our requests for a decent internet connection. On the second night, when we returned to our unserviced room, we discovered that there was no internet connection at all. I went in search of Karl, the innkeeper, to help us, but he was nowhere to be found. After struggling with the problem for quite a while, we gave up.
The next morning, while I was fetching our coffee and pastries from the breakfast area, Karl appeared. I very politely told him the situation with the internet and asked if he would call the internet service provider to find out why there was no internet service to the house. At first, Karl simply seemed indifferent and told me that our room could always get internet. About two minutes later, out of the clear blue, he was screaming at me from the stair landing that I “didn’t know what it’s like to work for a living because I led a privileged life, could do anything I wanted, and had never worked a day in my life.” I stood in shock with the creamer in my hand over the Folgers! Never in my life have I encountered such outrageous, presumptive insults; and certainly not from the host of a hotel to whom I’d paid good money to provide reasonable services and a comfortable time. My husband witnessed this scene from the top of the stairs. When I returned, quit shaken, to our room, we discussed the situation and agreed that we should leave. After packing our traveling gear, my husband went in search of the innkeeper to explain that we would be leaving due to his intolerable behavior, and to request a refund for the three nights remaining. After several minutes of calling all over the house for him, Karl finally crept out of a downstairs door. My husband made his requests, and within seconds we both witnessed him fly into an insane rage once again which included him screaming nonsense which included insults of both of us and our home state, slamming doors multiple times, and then reopening the doors in order to follow us around while screaming at us. He only barely managed to come up with a refund slip, although it was for the wrong amount and was not processed correctly because of the faulty internet connection. This whole scene and situation wasted many hours of a day of our long-anticipated vacation in Pittsburgh, but we were both happy to get away from so much insult and outrage. We certainly would never recommend that anyone stay at the Inn on the Mexican War Streets.
- Also Known As:
- Inn On The Mexican War Streets (r. h. Boggs House) Hotel
- Inn On The Mexican War Streets (r. h. Boggs House) Hotel Pittsburgh