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Hampton Inn Pittsburgh - University Center: Traveler Reviews

2.5 of 5
3315 Hamlet St., Pittsburgh, PA 15213
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Hampton Inn Pittsburgh - University Center
Ranked #15 of 67 hotels in Pittsburgh
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189 reviews from our community

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Traveler rating
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    62
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Date Rating
Columbus, Ohio
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“WOW - This is a great place to stay!”
5 of 5 stars Reviewed January 12, 2011

I stayed at this hotel this past week & encountered some of the best customer service ever. I travel frequently & can become quite picky at hotels - I could not find any fault here! The staff - from the front desk, to housekeeping, to shuttle drivers, and management were ALL very, very accommodating and very friendly. They seem to go out of their way to make everything just right! The rooms were clean, lighting was good, beds were very comfy (pillows were just OK), complimentary breakfast was good. I can't think of one thing that made me roll my eyes! I will definitely stay here next time I';m in Pittsburgh! Thank you to a great staff! You made my stay very pleasant!

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rvannessj, Manager at Hampton Inn Pittsburgh - University Center, responded to this review
January 14, 2011
Thank you for your feedback! I have posted your comments for our team to look at. I am very excited to see that you had a great experience at our Hotel. Our goal is to provide the best customer service in the Pittsburgh area. We appreciate your business and would love to have you as our guest on your next visit to Pittsburgh.
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New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Superior Service, Very Clean, Friendly & Convenient!”
5 of 5 stars Reviewed December 6, 2010

Visiting my child at Carnegie Mellon University, this hotel exceeded my expectations. After having stayed at another hotel on previous visits, this Hampton Inn blew them out of the water. Not only was there a better rate, but the service was amazing. Every employee greeted you with a smile and a warm comment. The room was impeccably cleaned during our stay.

Just one example of the type of service to expect - having gone downstairs to request something for my room, I noticed that the check in was a bit busy. So instead of waiting, I decided to return later on. While riding up the elevator, a gracious and kind employee (part of the housekeeping staff) was going up with me to a higher floor. She smiled and asked about my day. I mentioned to her why I had gone downstairs....without missing a beat the employee told me "I can take care of that for you"...got off at my floor, went into the supply closet and retrieved the item I needed.

This will now be our choice when visiting my child at CMU - for the convenience & price it's a winner. For the superior service - it's a keeper!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rvannessj, Manager at Hampton Inn Pittsburgh - University Center, responded to this review
December 7, 2010
Thank you so much for your feedback. I am so happy that we will be your first choice while visiting Carnegie Mellon University. Customer Service is our main focus here at the Hotel. We appreciate your business and look forward to have you as our guest on your next visit to Pittsburgh!
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Erie, PA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice but beware of partyers”
4 of 5 stars Reviewed November 16, 2010

I was very happy as I checked into the Hampton Inn near the University of Pittsburgh. In town for a conference for the weekend, the hotel was easy walking distance to the campus, and the room was clean and beautiful when I walked in. The staff was helpful about helping me find a restaurant within walking distance that was open late, providing me with a map and a list of restaurants and giving me the top two picks. The first night I crawled into bed entirely happy.

The second night, however, the hotel had filled up with partyers. I was woken up in the middle of the night by the people next door screaming; a call to the front desk -- the first time I've done that in my whole life -- resulted in someone telling them to be quiet (I could hear him saying it), but not a significant noise reduction. The paper-thin walls -- they swayed when the doors opened and closed -- were the problem. There's probably very little sound that one would not overhear between rooms.

The staff was very pleasant, the bed comfortable, and the room well designed. The food in the breakfast bar was not up to usual Hampton Inn standards, and the coffee was so weak that after two cups of the "robust" coffee, I went out and got more somewhere better. So plan on eating somewhere else. But it's easy and safe to walk to nearby places -- probably easier than driving, since parking is so difficult.

Wireless throughout the hotel, and worked fine, as usual for Hampton Inns. Parking was $14/night, but parking is so hard to find around UPitt, that was probably a deal.

So if you can avoid it on a night that one of the local sports teams plays, it's a great room for the price.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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rvannessj, Manager at Hampton Inn Pittsburgh - University Center, responded to this review
November 18, 2010
Thank you so much for your feedback! I am so sorry that you had to experience one of our game evenings while staying here for a meeting. I have informed the security to keep making rounds once a complaint is made about noise. We appreciate your business and would love for you to be our guest on your next visit to Pittsburgh! If you need anything, feel free to contact me directly.
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Karmiel, Israel
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Good stay”
4 of 5 stars Reviewed October 21, 2010

I enjoyed staying here. Good surroundings (University area).
Very good breakfast. Clean room.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rvannessj, Manager at Hampton Inn Pittsburgh - University Center, responded to this review
November 18, 2010
Thank you so much for your feedback! It is important to our team here at the Hampton Inn University Center. I am so happy to learn that you enjoyed your stay with us! We appreciate your business and look forward to have you as our guest on your next visit to Pittsburgh!

Thanks,

Ronald Van Ness
Assistant General Manager
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Harrisburg, PA
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Clean Comfortable Room in Oakland Section of Pittsburgh”
4 of 5 stars Reviewed September 16, 2010

We were in town for a football weekend. The hotel is very close to the University of Pittsburgh. The hotel was clean and bed was comfortable. The parking fee was annoying. The complimentary breakfast was no frills but it was served its purpose. Overall it was a good value. My wife and I would stay here again.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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rvannessj, Manager at Hampton Inn Pittsburgh - University Center, responded to this review
September 18, 2010
Thank you so much for your feedback! We look forward to your next visit with us here at the Hampton Inn University Center!
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Additional Information about Hampton Inn Pittsburgh - University Center

Also Known As:
Hampton Inn Pittsburgh - University Hotel
Hampton Inn Pittsburgh - University Hotel Pittsburgh
Hampton Inn University Center
Hampton Inn Pittsburgh
Pittsburgh Hampton Inn
Address: 3315 Hamlet St., Pittsburgh, PA 15213
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
#12 Family Hotels in Pittsburgh
#17 Business Hotels in Pittsburgh
Price Range: $$
Hotel Class:2.5 star (2.5*)
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