We stayed here this week while visiting our son and seeing his group C Street Brass perform at CMU.. after making our reservations I saw a few of the reviews on here about the neighborhood and almost cancelled.. number one on my list is safety.. but I am so glad I did not cancel. The neighborhood felt VERY safe.. The rooms were very nice, the bed and bedding was wonderful!! The heater was a little loud, which would be the only negative.. The staff was amazing.. the man working the desk when we checked in Sunday evening provided some of the best customer service I have had at a hotel.. Breakfast was great, cookies in the evening, coffee 24/7.. I felt like I was at a luxury hotel.. This will be where we stay from now on! Thank you for a wonderful stay. (Oh and I loved the view of the river and the city in the background - why would you focus on a couple old buildings??)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 7, 2013
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Thank you for placing your review of our hotel on Tripadvisor. We really appreciate your comments on the neighborhood and safety issues. We are so happy you pointed out that we are located in a safe area and that you also enjoyed your view of the river and our downtown Pittsburgh area. I'm extremely pleased to hear you enjoyed your room and found it clean and comfortable. We receive many great comments on our customer service and about how wonderful our staff is. We are certainly pleased that you found the same to be true for your visit with us. We will see you on your next visit in to CMU. See you soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.