If I had 3 thumbs...I'd give them 3 Thumbs Up in a review! My favorite place to stay in Pittsburgh. Despite the COUPLE crummy looking buildings in the area (that seem to be an issue in some reviews)....I felt very safe to walk at night. ( I didn't come for the view...otherwise I may have gone to Paris!) The staff is beyond compare...I travel frequently & tend to get a bit picky about things like customer service. I have never had any complaints here.They ALL go above and beyond. The rooms are updated and clean, very comfortable. They have a great breakfast - I find cooked oatmeal a plus! There are plenty of places in walking distance. If walking isn't your thing - they offer a free shuttle service...with very friendly & helpful drivers. I highly recommend staying here when in Pittsburgh....you won't be sorry!