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“Should be better than it is.” 3 of 5 stars
Review of The Westin Convention Center Pittsburgh

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The Westin Convention Center Pittsburgh
4.0 of 5 Hotel   |   1000 Penn Avenue, Pittsburgh, PA 15222 (Downtown)   |  
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Breakfast for 2 Included
Ranked #22 of 56 Hotels in Pittsburgh
GreenLeadersGold level
Palatine, Illinois
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Should be better than it is.”
3 of 5 stars Reviewed 3 days ago NEW

I have high expectations for a business class hotel, next to a convention center. Maybe I need to lower the bar.
Check in was fast, great, room was ready.
Because the hotel is "green" the air does not circulate in the room when the room is not occupied, this leads to a musty smell when first entered. The room especially the bathroom is showing its age. You can hear conversations from next door and when toilet get flushed.
Housekeeping on Saturday did not show up until after 4 (after we called.) They took the one robe in the room and did not replace it. After another called was place it was delivered 30 minutes later as we were leaving for the evening.
On Sunday at 11:50 AM went to the Penn City Café in the hotel for breakfast. They were already closed. considering that this was the weekend of the Pittsburgh Marathon, they should have extended their hours, we had to eat at Bill's Bar and Burger also in the hotel.

We used their shuttle service to get around on Saturday afternoon, great driver, was right there when promised.

The pool area could use a few more lounge chairs (there were only two.)

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 days ago
Dear Michael; thanks for your review about your recent visit. We're sorry we did not fully meet your expectations. While there were some high points to your experience, obviously, there is some work to be done. We will certainly review your feedback in our upcoming Operations meetings and appreciate the feedback. We hope that you will try us again in the near future when your travels bring you back to Pittsburgh!
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334 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Markham, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The location was great, it was walking distance to many things and the service was very good. We walked to Triangle Park for dinner, Point State Park for sight seeing, and the Strip for more food. Overall a great experience.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 days ago
We are so happy to hear that you enjoyed your visit! Thank you for providing us the positive review!
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Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 4 days ago NEW

Booked this hotel on Hotwire so got a really good deal. Check in was fast and Jason at the front desk was very helpful. He asked if I wanted to join the rewards program which only took a minute and he upgraded me to a SPG reserved floor. The room was on the 24th floor and had a great view of the city. The room was very clean, had everything I needed and the bed was really comfy. The bathroom was great, spacious and clean and the shower was awesome and had good products to use. After check out I used the gym (which is very well equipped) and pool and had a shower. I was even able to leave my bag in a locker while I did that. The lady working the gym was also very friendly.
The location is superb! I parked in the Pennsylvania Parking Authority building behind the hotel (1min walk) and paid $5 (weekend rate) for the whole day!

Room Tip: Ask for a high floor with a view. Join the SPG rewards program if requested. Only takes a minute
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 days ago
Dear Mark; thanks for the information and the great review about your visit. We're so happy to see we exceeded your expectations! We will certainly pass along your praise to Jason at the Front Desk and Tara and Stacy at the Westin Workout. We are happy to have you part of our SPG Family now and look forward to your next stay!
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 days ago NEW

Love the location and service at this hotel. Had an outstanding check in experience as well, during a busy event day. Julie at the front desk was amazing. Rooms are as advertised and Fitness Center is fantastic.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 days ago
Hello! Thank you for a great review of what sounds like an amazing visit to Westin Pittsburgh! We will be sure to celebrate Julie at the front desk for going above and beyond during your stay. We're also happy you enjoyed Westin Workout! Thanks again and be well.
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los angeles
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at 3 Westins last week and this one was in the middle of the pack. They're my preferred hotel for business trips because it is generally a dependable comfortable experience.

This one has great public spaces and a very cool elevator system where you punch in your floor number in advance and it directs you to a specific elevator car. The rooms are fairly recent Westin - not the newest - but in good shape. One thing. During the remodel (I guess) they upgraded the bathroom but left the old tub so you have a plastic wall control in the shower and a separate rubber disc as a stopper for the tub (?!). It works but looks like an anachronism

Great views and great location - nice neighborhood for a stroll - lots of restaurant choices. This is where I'll stay on my next trip to Pittsburgh.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 days ago
Dear RoadWarrior; we're happy to have met your expectations during the visit to Westin Pittsburgh. We appreciate your liking of our new look in the lobby; also, we will certainly relay the guestroom issues to our Engineer/Housekeeping department. Thank you again for the kind words and we hope to have you back in the near future!
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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here very recently on April 16th for 1 night and this hotel was amazing. We were put on the 26th floor which was the top floor in room 2609. We had an awesome view of the history center and the whole Strip District. We also liked the new elevator system kind of similar to the New York Marriott Marquis which made this hotel very fancy. The best part about this hotel is that it is connected to the Pittsburgh Convention Center and is attached to an office building. Their breakfast was really good and same with their service. I will totally stay here again sometime in the near future!

Room Tip: Request a room on the 26th floor to get an amazing view of the city!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 3 days ago
Hello, BMark! We're very happy to see your review about your stay at Westin Pittsburgh. That view is something else, isn't it? Thank you for the five-stars and the kind words. We look forward to having you back!
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Alexandria, Virginia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For a convention center hotel, this was very nice. Nice beds, good sized rooms, very pleasant service. I found the elevator controls a little strange (you set your destination while calling the elevator, you don't have access to the controls once you're inside it) but they worked fine. Nice shower head, but my drain was slow. I was only there for one night so they might have fixed that quickly if I had called for maintenance instead of checking out to fly home.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 3 days ago
Dear Joseph; thank you for the positive review! We're sorry you experienced any maintenance issues but we are happy that the issue was quickly fixed for you. Hopefully we see you again in the near future for a perfect, smooth and problem-free stay! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#13 Business Hotel in Pittsburgh
#19 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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