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“Nice staff and convenient location” 4 of 5 stars
Review of The Westin Convention Center Pittsburgh

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The Westin Convention Center Pittsburgh
4.0 of 5 Hotel   |   1000 Penn Avenue, Pittsburgh, PA 15222 (Downtown)   |  
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Breakfast for 2 Included
Ranked #22 of 55 Hotels in Pittsburgh
GreenLeadersGold level
Bethesda, Maryland
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
“Nice staff and convenient location”
4 of 5 stars Reviewed yesterday NEW

I stayed at the Westin overnight after a meeting. I checked in to the hotel after dinner. The staff was efficient and very friendly. The lobby construction was underway. But the staff compensated for the inconvenience. The hotel is older than the best Westin hotels. My room had older carpets and wall-paper; however, the bathroom was updated. I was upgraded to a suite that faces the river. The view was excellent. The room was comfortable and clean. For a business trip, the room was well-priced and convenient.

Room Tip: high floor; river-view
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Went here for our holiday party. Great service. Close to many restaurants and things to do. The beds and service were amazing! Only wish that the bar had been open past 11pm for the rest of us to hang out and socialize. Cannot wait to come back!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear KDaisy; It sounds like you had a great visit that left you happy, renewed and refreshed! We will be looking forward to your next visit with us and happy to unveil our new restaurant and bar for your after-party! See you next year.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived and the valet was quick and nice. Going inside the lobby was nice, though under construction. Checking in the receptionist was very friendly and though it was the dead of winter honored my request for a room with a view which put us up on the 22nd floor. Our view was a little of the city as well as Heinz Field and PNC Park, which would be lovely in any season except winter.

The room: nice size, clean except it could have used a better dusting job on the night stands. The rooms do need a little of an update in regards to having more outlets near the bed to charge a phone/device. The bathroom was standard but clean. For a four star I excepted a more spa like bathroom but it was a standard tub with a rain shower head. Turning the body spray wand on found out there was a leak in the fixture and it would spray outside the shower if the curtain wasn't pulled closed all of the way.

We went to the workout room/pool and there is a variety of equipment which is nice if you are someone who needs to workout while there. The pool is a Junior Olympic style pool, nothing fun and fancy. It did look like it needed a scrubbing and the cushions on the chairs needed replaced. They were replacing the vents in the pool area so it was very warm and the chlorine smell was very strong. Didn't check out the sauna or restrooms.

We were going to the Pens game that night and the shuttle service to and from was great. Brian the driver was very nice and the shuttle van roomy.

I wasn't impressed by the bed and pillows and the hubby woke up with a sore back.

Stayed February 2015, traveled as a couple
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Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear LPStephy; thanks for your review about your recent stay with us at Westin Pittsburgh. We are glad to hear that you enjoyed your guestroom so much; the view is definitely unmatched! So sorry to hear about your guestroom and bathroom issues; we will look into this at once and ensure proper follow up is taken, as well as the feedback about the Westin Workout. Happy to hear that the shuttle was so convenient for you! Please know that we ensure a smooth and problem free stay should you visit again; please reach out and we will make it memorable and up to your expectations! Be well!
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Canton, Ohio
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We love staying here!!! It was being renovated but we have stayed there before and it is always awesome. Staff is great. There is a shuttle if going within a mile. They will take you to science museum but the history museum is too far. They say you can't put a roll away in a double room but it fit just fine.

Stayed February 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear Doug; we're glad to hear that you had an AWESOME time while visiting with us. Thanks for the kind words! We are in our final stages of the lobby renovation and can't wait for your next visit with us to show you the finished product. We know you will be impressed! Until next time, be well!
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Doon, Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

We were in town for the Iowa football game. They were very friendly and made our stay enjoyable. Tim the van driver made sure we got to all the places we wanted to see and places the locals hang out. Great time was had by all. We will stay there next time as well

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear Doon83; we're so glad to hear that you had a great time while visiting and staying for the Iowa game; we love having Tim as part of the team and glad that he helped make your stay so much better. We will look forward to having you back next season! Be well, be Westin.
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at the Westin because of a conference I attended this past week. When we first arrived to the hotel there was 13+ bags to be carried in. The bellman just stood there and looked at us, we had to ask can you help us, and for a cart to carry all the luggage. Walking in to the front desk was simple check in, so I thought. My card was charged, but was not suppose to be charged, only used to authenticate the room. Money still is not back on my card yet. Go up to our room, flush the toilet and it over flows, ridiculous! Get transferred t another room, but this room does not have a mini fridge in to, so I call down to the front desk, and ask for a mini fridge, receive attitude from an attendant. We did get a fridge, but I was so beat up we did not even use it. Next day housekeeping comes in and does not make the beds and threw away one of my roommates contact lens that was in a cup with a note saying do not throw away. This conference was not the greatest just because of the hotel! Best part was the check out, because I could leave and go home!

  • Stayed February 2015, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear Mandie;
Thank you for your review about your stay with us recently at the Westin Pittsburgh. I am truly sorry to hear that you had such a poor experience during your conference. I will certainly be sure to relay this feedback to all departments in hopes that they realize what a poor stay you had and ensure it does not happen again during our convention and conference stays. I will be sharing your feedback with your conference organizer and planners as well. Thank you again for the information so that we can fix what we need to fix.
Thank you and be well,
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Oakville, Canada
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Got a last minute deal on Hotwire and we can't complain anymore.
Location is convenient, right beside the freeway exit. Parking garage was easily accessible, and the front desk staff were amazingly friendly. Our room faces the Liberty street and the floor was quiet and everything was really great.

The only cons is that if you do self parking, you cannot take your car in and out which is little inconvenient in Pittsburgh. But you can change it to valet parking anytime for an extra $4, which I think its really reasonable priced and the concierge is once again super friendly. The staff there just make sure you are taken care of for all situation be it you just wait in the lobby for a few minutes etc. It's walking distances to downtown and all the stadium and also a very short drive to the South Shore (omit all the confusing roads, etc).

If I have something to pick on, the only thing will be the bathtub is a little bit dirty, but it's not a really big issue as I often expect that from any hotel I stay at be it a 4-stars or 5-stars.

Overall, I really like the experience at the Westin and will for sure stay there again when I return to Pittsburgh.

Green Features: I know the hotel is an environmentally-friendly hotel with energy saving features.. but I dont think it really works.. the lights and heat would come on regardless you key in the key cards in the slot or not. And we have problem turining the bathroom lights off at night.
  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 week ago
Dear Michelle; thank you for such a great review about your recent visit to Westin Pittsburgh! We're so happy to hear that you enjoyed your stay and that the staff was so helpful during your visit. Definitely sorry to hear about your bathtub; not the standards, but we will follow up with Housekeeping! We appreciate the tips. Thank you again and we will see you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#12 Business Hotel in Pittsburgh
#19 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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