We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service, great hotel” 5 of 5 stars
Review of The Westin Convention Center Pittsburgh

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Westin Convention Center Pittsburgh to your Saves list
The Westin Convention Center Pittsburgh
4.0 of 5 Hotel   |   1000 Penn Avenue, Pittsburgh, PA 15222 (Downtown)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #19 of 54 Hotels in Pittsburgh
GreenLeadersGold level
Belmont, California
1 review
“Great service, great hotel”
5 of 5 stars Reviewed April 8, 2014

We stayed here during a convention held at UPitt. The service was fantastic - upbeat and helpful, doing everything possible to make sure that we were happy. Views from the room were great, the gym was good and the hotel itself is big and modern. Every interaction with staff was amazing - starting when we arrived at 2 am.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 15, 2014
Thank you for your rejvenating comment! We do our very best to make sure each and every guest has a positive and personal experience and I am so happy to hear our hotel did not disappoint. Our team will be ecstatic to hear your comments and we hope you come back and visit us soon! Thanks again.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

252 reviews from our community

Traveler rating
    101
    82
    42
    20
    7
See reviews for
50
56
5
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2014

We found this hotel by pure luck on a search we did through Last Minute.com. I have to say from the moment we arrived to the moment we left the service was outstanding. The staff couldn't do enough to help us. The breakfast was outstanding and a particular waiter was an absolute character. If you ever visit Pittsburgh you wouldnt want to stay anywhere else. The location was also perfect and you could walk pretty much anywhere you wanted to get to and if you were going further afield the taxis are situated just outside alongside a regular shuttlebus service. We will most certainly be visiting again and thats the reason I am writing this review so late on as I'd forgotten until I was just looking to re-book our trip to the Westin again

Room Tip: All rooms are fantastic
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 4, 2014
Jolene,

We are very excited to hear that you will be joining us again soon! We would like to thank you for your energizing comments about our staff and service! We are very lucky to have the location we do, and we are thrilled you were able to take advantage of our prime spot in downtown! Thank you again and we look forward to greeting you with a warm Westin welcome.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed April 3, 2014

I'm a platinum member staying regularly in starwood properties. Things wrong right now:

- TV flicks with and without sound
- Internet down under maintenance (at 9pm!)
- Hair in several places in bathroom, toilet unflushed

No club lounge, a measly 15% discount at the Fish restaurant (in which the food was reasonable but the service crazily slow).

Shame. The other starwood property in Pittsburgh was also substandard.

However, to Starwoods' credit, they did give me 1,500 "sorry" points

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 4, 2014
We appreciate you taking the time to share your recent experience with us. We are grateful for your review as we work hard each and every day to make sure our guests have a memorable experience. We are very sorry that our hotel has fallen short of some of your expectations and we want you to know that your concerns have been passed along to our management team. We hope that your come back and see us again so we can show you what a true Westin stay should feel like. Thanks again.

Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2014

I recently stayed at the Westin with my family. It is a typical convention site hotel in many respects. It is huge! And, it seemed to be always very busy. We stayed on the 25th floor, which provided a wonderful view of the city. We stayed in a family style suite, which was also very nice, as we had room to spread out. It was quite large. The amenities were great. The kids loved the pool area.
Now for the negative...although this is minor, our room view was obstructed by a large vent that was placed on the balcony (inaccessible). It wasn't the end of the world, just odd. There are a few areas of the hotel that could use a little TLC. For example, the steam and sauna room was run down. The area rugs in the locker room were worn thin. And, it seemed like the area had not been cleaned in a while. The room itself also had a few spots of worn wall paper and the ceiling showed slight dark spots in areas.
These were minor issues though and it did not take away from the nice stay. I'd recommend this hotel for families, as it is one of the few in the city that has a pool!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 4, 2014
Maggie,

We are overjoyed to hear that you and your family enjoyed the family suite and Westin Workout swimming pool! We also greatly appreciate your comments that were concerning to you and we will certainly take note and pass along to our management team to look into these issues further. Thank you for choosing the Westin and we look forward to welcoming you and your family back in the future.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 1, 2014 via mobile

We are here with our daughter and grandson. My daughter is here on business and we are babysitting. Decent sized rooms, but carpeting is shabby. Tile in bathroom needs deep cleaning. Workout floor is above average. Worse tho, is the daily drag to log in to wifi. Tonight for no apparent reason, my daughter cannot log on to get work done. She was told to call Westin's tech provider, which she did. They told her they are "working on the log on screen" and she cannot log on. They cannot provide a timetable. Gotta tell you, Westin, you need a new provider, like tomorrow. I cannot recommend you for business especially at these jacked room rates. People expect to be able to communicate. Period. Get it right. The first time.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 4, 2014
Thank you for taking the time to tell us about your stay. We are very sorry that our hotel did not live up to your standards. We were undergoing some updates without wifi and we apologize that your daughter was inconvenienced by this. We did complete the updates and we hope that you are able to give us another chance in the future to restore our brand name and loyalty to you. Thank you.

Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 31, 2014

We stayed one night at the Westin using a Priceline deal. We paid around $100 for the stay. The location in convenient, staff was helpful, and stay was overall very good. We came back with dessert in the evening and the staff was happy to provide disposable utensils. And during the middle of the night, we had an issue with guests talking/shouting for 10 minutes in the hallway. I called the front desk and they reported security would "be right up." Within 2-3 minutes, we overheard security in the hallway quieting the crowd. We quickly went back to sleep. Parking is very simple and convenient, yet pricey. The cost to valet is $24/ night. There are other parking options listed on the website, but they are not much cheaper and require a bit of a walk. I would splurge for valet due to convenience. The hotel is somewhat dated, but clean and decently maintained. I'm not sure i would have paid the full standard rate of close to $200 had we not pricelined our stay. I would have probably stayed at the Omni or a nice property if I were to pay this much. Overall, I would recommend the Westin if you strike a good deal. Happy travels!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 2, 2014
Thank you for sharing your feedback about your recent stay with us. We are delighted to hear you found our staff to be helpful and enjoyed our convenient location. I'm sure others will find your parking suggestions to be very helpful and we would like to thank you for that. Thank you again for staying with us. We look forward to seeing you again soon.

Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 30, 2014

We loved our stay at the Westin in Pittsburgh. We were able to walk to restaurants, walk to the ballpark and we were pleasantly surprised to find that the players stayed at the hotel also. Great place to stay.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, April 2, 2014
We are delighted to hear how much you enjoyed your recent stay with us and hope that you will join us again sometime in the near future! Thank you.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Convention Center Pittsburgh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#4 Luxury Hotel in Pittsburgh
#11 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
In the center of the business and cultural district, guests at The Westin Convention Center, Pittsburgh have easy access to a variety of local attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Orbitz, Priceline, Hotels.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your The Westin Convention Center Pittsburgh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

Owners: What's your side of the story?

If you own or manage The Westin Convention Center Pittsburgh, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.