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“Great staff! Very comfortable beds!” 5 of 5 stars
Review of The Westin Convention Center Pittsburgh

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The Westin Convention Center Pittsburgh
4.0 of 5 Hotel   |   1000 Penn Avenue, Pittsburgh, PA 15222 (Downtown)   |  
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Breakfast for 2 Included
Ranked #20 of 54 Hotels in Pittsburgh
GreenLeadersGold level
south carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Great staff! Very comfortable beds!”
5 of 5 stars Reviewed November 12, 2013

Dina,as well as the front desk receptionists went out of their way to make this father/son Steelers weekend one of the best trips for me. Thank you for the first class service and amenities.The workout facilities, pool &steam room were awesome. Breakfast buffet and waitress were perfect!

James Miles

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, November 15, 2013
Thank for so much for your kind review! Dina along with the rest of our front desk staff are exceptional assets to the Westin team and we are so happy they would provide you with great service for your special father/son weekend! We look forward to welcoming you back for another steelers game soon! Thanks again.

Be Westin
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257 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Portsmouth, New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 12, 2013

Although the Westin name is associated with better quality this location was subpar. Upon checking in to a hotel I always pull back the covers and inspect the beds. Not only were the sheets dirty and had hair on them but the, very thin, mattress pad was even dirtier. We called the front desk and they came and changed the sheets (not the mattress pad). The bathroom has been updated in the past 5 years but the grout in the shower is already showing wear. Good thing I let my hair air dry because the handle on the blow dryer was one of the grossiest things (oh, forgot about the hair on the inside of the toilet!). While waiting for the sheets to get changed we went to the grill in the hotel. We just wanted a quick bite so we asked for a cup of coffee and a toasted bagel for each of us. $20!!! Brueggers bagels around the corner much better bet! We couldn't change hotels because of 2 big football games in town that weekend.
The fitness room was decent and the front desk staff pleasant (housekkeping too).

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, November 19, 2013
Thank you for taking the time to tell us about your stay. We are so very sorry for the experience you had. We want you to know that what you experienced is certainly not up to our standards and that our management team has been made aware of issues you encountered. We hope that your visit with has not totally ruined the Westin brand for you. We hope that you give us another chance in the future to restore our our brand and loyalty to you. Thank you.

Be Westin.
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Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 12, 2013

I stayed here on business one night for travel in Pittsburgh. Check-in was efficient. Beds were great. I did not think my room was dated or anything that other travelers have commented on. Water pressure was good. Breakfast was good. Very much what I would expect from a Westin.

Room Tip: Overlooking the river at the football stadium
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, November 15, 2013
Thank you for your review! We are pleased to hear that you had an efficient check-in and found our Heavenly Beds to live up to their name! We hope that you are able to retreat to the Westin for a longer stay, whether it be for work or leisure! Thank you.

Be Well, Be Westin.
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MAYFIELD HEIGHTS
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 7, 2013

Excellent location, right next door (with a walking bridge) to the convention center.

A courtesy shuttle takes you anywhere downtown and will pick you up.

Public areas are well appointed and clean. Staff was very courteous.

The rooms are reasonably spacious with comfortable beds and good quality flat-screen TVs.

The shower has a 'rain' type head that sprays streams of water straight down, not on an angle. Also has a wand head too. I liked this setup.

All in all, a very nice stay.

Room Tip: They offer a $5 food voucher or 500 SPG points for each day (except check-out day) you don't hav...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, November 11, 2013
Thank you for taking the time to write a review. We appreciate your feedback and are thrilled to hear you had a rejuvenating stay with us! Our Heavenly beds and bath are certainly a treat and we are glad you enjoyed both. We hope that you join us again the next time you are in Pittsburgh. Thanks again!

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California, United States
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 1, 2013

Quite possibly the best view I have ever had from a hotel room, we were on a higher floor and had a panoramic view of the rivers and Heinz Stadium.
The beds were exceptionally comfortable and the revitalization of DT Pittsburgh is really making the town a great place to visit.

Room Tip: ask for a room with a park and river view.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, November 8, 2013
Thank you very much for taking the time to tell us about your stay. We are energized to hear of what a wonderful time you had in Pittsburgh and that you were able to soak up the wonderful views our hotel is able to offer of the city! We too are looking forward to the enhancements in the downtown area! We hope that you come and retreat with us again soon. Thanks again.

Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 28, 2013

The hotel was everything I expect from the Westin brand: clean, comfortable rooms, nice beds, friendly service. It's well located in downtown Pittsburgh. My only complaint is that the elevators were painfully slow for a 30 story building. The wait times for an elevator were often quite long.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, October 31, 2013
Thank for you choosing the Westin Convention Center! We are renewed in hearing you enjoyed our hotel services and Heavenly beds! We apologize for the wait times you experienced for the evelator, but we assure you that is not normal, as they are usually very speedy! We hope that you come back and visit us again soon! Thank you.

Be Westin.
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Chicago, IL
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 23, 2013

I woke in the middle of the night to feel my feet touching the mattress pad and mattress. The sheets had been put on sideways, I guess, and didn't reach all the way to the foot of the mattress. This is gross, and inexcusable. When the maid makes the bed, she can see that the sheet doesn't fit-but she leaves it that way. What does that say about the rest of the cleaning? In fact, the makeup mirror was so dusty, it looked like it hadn't been dusted in weeks-yuck!

Otherwise, the stay was fine. And, there was a bright spot. When I arrived at the airport about 9:30 in the morning, I called to see if I could check in early. The front desk said yes, and I got into my room when I arrived. Such an early check in is rarely available, but greatly appreciated. Now, just talk with the maids, please

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, October 28, 2013
Thank for you choosing the Westin Convention Center Pittsburgh. We take your comments very seriously and want you to know that your concerns have been passed along to our management team. We apologize for your experience with the sheets and hope that it did not spoil your entire trip. We hope that you give us another chance to restore our Westin brand and high quality to you in the future! Thank you.

Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#4 Luxury Hotel in Pittsburgh
#11 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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