Although the staff was always friendly and accommodating, the many little things that were wrong added up to a disappointing experience. To mention a few that the staff were able to remedy: the electrical outlet on the desk light didn’t work, the coffeemaker couldn’t be plugged in because the cord was too short, there were only two creamers, the tissue box was nearly empty, recycling under desk un-emptied (had name of previous guest on discarded key folder). And then there were: the Wi-Fi service so weak it constantly dropped out; the “first, come first served” van shuttle service which left everyone wondering whether and when they could get a ride; and - since the rooms are not sound proofed - a contentious couple who kept us awake part of all three nights talking very loudly and treating us to a knock-down, profanity-laced fight from 2:00 to 4:00 AM one night – yes we did complain, no it didn’t help. (The next morning, we were told very, very nicely that we should have called the desk again.) The central location is good, but boxed in by major roadways so it is not conducive to walking anywhere. On the positive side, the bed was among the most comfortable we have ever encountered in a hotel, the restaurant food was delicious, and the van did get us to the train on time.
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- Also Known As:
- Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
- Doubletree Pittsburgh
- Doubletree Hotel Pittsburgh City Center
- Pittsburgh Doubletree