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“Good with few problems...” 4 of 5 stars
Review of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
3.5 of 5 Hotel   |   One Bigelow Square, Pittsburgh, PA 15219   |  
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Ranked #18 of 54 Hotels in Pittsburgh
GreenLeadersGold level
Paducah, United States
1 review
“Good with few problems...”
4 of 5 stars Reviewed July 10, 2013

Everything was perfect about the hotel, except the overcharges they do on credit/debit cards to cause them to be declined, and the fact they do a charge everyday for 50$+ for any problem they thing you might cause is just harassment.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Longwood, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 9, 2013

Location is excellent, Staff is very friendly, typical city hotel with smaller rooms. Rooms could use a little updating, but overall good experience. Special note, the parking garage is not exceptionally tall. 6ft. 2" I think... so our SUV barely fit. This should be noted in case you are driving in and have a taller vehicle, this might be an issue.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Greensburg, United States
1 review
5 of 5 stars Reviewed July 9, 2013

Beautiful hotel in downtown Pittsburgh close to the ballparks, the Strip District, the Point and Station Square. We walked to all of these locations. The restaurant in the hotel is excellent! Prices are very reasonable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, July 19, 2013
Thank you for sharing your experience. As you mentioned, we are in close proximity to major attractions in Pittsburgh and provide complimentary Downtown shuttle service as well! We hope to see you in the future. I will pass on your kind words about our restaurant to our Chef!

Regards,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

The reason I have chosen this Hilton Double Tree in Pittsburgh is due to a very professional, dedicated, and fabulous staff. I do not even look at any other location when staying in the city of Pittsburgh. Wonderful accommodations and a very nicely run hotel property.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, July 19, 2013
Thank you for taking the time to post a review on Trip Advisor! We hope to see you back in the very near future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed July 6, 2013

We are first time visitors to Pittsburgh and enjoy large cities, and chose to stay downtown due to all of the great activities scheduled for the 4th of July! I checked multiple sites on what to do while we were here and there was never a mention of the Anthrocon Convention that was taking place nearby. It's clearly something that the visitor's bureau and the news paper wasn't advertising and I quickly understand why. The clientele was the only negative thing I have to say about the hotel. The hotel was booked to capacity much of our stay. The valet parking was not available when we checked in. At first I was extremely upset because I was traveling with just my daughter, and was a bit uncomfortable with parking underground in a nearby ramp as suggested by hotel staff. However, I quickly realized street parking was available on the north side of the building for a much lower rate and free from 6pm to 8am. We were never at our hotel during the day, so the two hour limit from 8am to 6pm on the meters wasn't a problem.
The good: the hotel room was very clean and beds were comfy. Daily housekeeping was reliable given the hotel was at capacity. Pittsburgh has so much to offer during our stay. Riverhounds soccer, Pirates baseball, third and forth of July fireworks, pattle board rentals along the river, and yes, we even took in a Taylor Swift concert while we were here! The hotel should have a "go" sheet for the weekend for those wanting to explore Pittsburgh!
The bad: the downtown shuttle was always catering to the needs of other guests and was never available when we requested rides. But we did have a car, so it wasn't too much of a inconvenience to drive to places like Highmark stadium. But it would have been nice not to play for parking all the time.
The ugly: again, the clientele. This was a huge disappointment. When we arrived at the hotel, it was evident that the hotel was largely occupied by "furry" enthusiasts. I wasn't aware that this phenomenon existed and many where cramming the rooms with as many people as possible. We asked for a high floor and a quieter floor, if possible. The hilton honors receptionist could clearly tell, we weren't here for the convention. It was a bit loud throughout the evenings. When we tried to enjoy the pool, we arrived noticing many in non pool attire....I.e...jeans and pants. I wish I was kidding. I tried to overlook this but was extremely diguested when a "furry" entered the pool and her purple hair dye was noticeably being deposited in the pool behind her. I noted this to a staff member and he said he couldn't do anything about this or the swimsuit requirements. But he did deliver the much needed towels to the pool. We choose the Double Tree over the Omni simply because of the pool. This was a huge disappointment. If traveling during the 4th for business or with your family, be aware that this convention is in town each year.

Room Tip: High floors have good views of the city.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed July 3, 2013

This hotel was conveniently located in downtown Pittsburgh - close to convention center and many restaurants and bar. And if you did not feel like walking, there is a complimentary hotel shuttle that can be used in getting around the downtown area. Rooms are quiet and nice, though nothing really special about them. If you like sweets, the free cookie each night can make you smile!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clyde, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2013

Came in for my birthday for the weekend as a recommendation from a friend of ours to stay here. Made reservations for this hotel based on everything I read from this site. The hotel staff was AMAZING! Fast and courteous and always with a smile. Even with the added pressure of the concert in town and the added people needing what they needed they were helpful and accommodating. The location was great and close to the subway which took us to where we wanted to go. The places it couldn't take us the complimentary shuttle they offered was able to and was a blessing. This is definitely a hotel you want to stay at. Clean rooms, helpful staff and good location. Thank you TripAdvisor for the this site. Was good info to read up on and helped me make this decision. Doubletree Downtown is a definite.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: One Bigelow Square, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#14 Business Hotel in Pittsburgh
#14 Romantic Hotel in Pittsburgh
#18 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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