We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our room was a Lemon, But the Staff/Management were superb A+” 4 of 5 stars
Review of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown to your Saves list
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
3.5 of 5 Hotel   |   One Bigelow Square, Pittsburgh, PA 15219   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
AAA Limited Time 20% Off!
Ranked #21 of 56 Hotels in Pittsburgh
GreenLeadersGold level
Odenton, Maryland
2 reviews
“Our room was a Lemon, But the Staff/Management were superb A+”
4 of 5 stars Reviewed June 12, 2013

Really Nice hotel, but our room was a "Lemon".
Air conditioner vent fell down off the wall and hit my head (no biggie,maintenance came and fixed it.), Old food behind the nightstand (also found the alarm clock there), toilet didn't work properly, tv/cable wasn't working right (Maintenance tried to fix that too), tub was dirty and the napkins with our silverware from room service had stains on it (Food was awesome).

We honestly didn't think any of these issues were a big deal in the beginning, but after the toilet problems we accepted a new room (we declined earlier since we were only staying for one night.) Management and front desk staff was so nice and went above and beyond trying to fix our issues.
Thank you for your Hospitality and willingness to fix everything, You truly made us feel welcome.
Many thanks for the room upgrade, food voucher and resolving everything.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

987 reviews from our community

Traveler rating
    386
    350
    160
    68
    23
See reviews for
253
218
54
294
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Crown Point
1 review
5 of 5 stars Reviewed June 12, 2013

I have been traveling to Pittsburgh the past three years and this hotel has always provided excellent service to their customers. From check in to check out the staff responds to your needs quickly and efficiently as you would expect. They appear to strive to keep their guests happy during their stay. Newly renovated room are very nice.

Room Tip: Suites if available are very comfortable. Higher floors provide less road noise.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
4 of 5 stars Reviewed June 12, 2013

Very friendly staff and the management is great. The renovated rooms (Higher Floors) are very nice and and very comfortable. The workout room is very adequate, lots of weights 4 treadmills and 3 ellipticals. I have been staying at this hotel every week for almost 3 years. I have not changed hotels 1 time. I will continue with the DoubleTree until this project is over. I have even recommended this hotel to friends from down south.

Room Tip: Upper Floors, they are renovated
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, July 17, 2013
Thank you for sharing your experiences on Trip Advisor! The greatest compliment we can receive is your recommendation to others. We truly look forward to seeing you every week and hope we can do so for many times to come!

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
67 reviews 67 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 11, 2013

Very friendly staff and management. Nice accommodations. I have stayed there over 200 nights total the past few years. Rooms are getting renovated from the top floor down. They have done almost half the hotel. They have a pool and workout room. Workout room is decent by hotel standards - treadmills, elliptical, free weights, few weight machines, exercise balls, rollers, stretch bands etc.

They have regular happy hours for the guests (every few weeks) with free drinks, appetizers and raffles. They also have a small business center with a few computers connected to the Internet. Morning breakfast buffet is awesome with made to order eggs/omelets. I'm not a fan of the restaurant for dinner since it serves fusion/organic/eclectic type food and that it's room service menu hasn't changed in years.

Good location and walking distance to the Consol center. Parking garage attendants are very friendly too.

Room Tip: don't want to be next to the elevator and low floors by the bus stop can be noisy
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, June 12, 2013
Glenn,

Thank you for posting a review on Trip Advisor! We look forward to welcoming you back to your "home away from home." As always, please let us know of anything we can do to continuously make your stays rewarding.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
loysville, pa
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2013

We wanted to visit Southside, the Arts fest and the Strip and we were happily delivered and picked up for free! Beds were comfy and room was clean. The fresh smelling lotion, shampoo and conditioner was nice. The maid didnt come unitil about 3 to clean the room tho. We were relaxing from our jaunts and just took extra towels. It was a few blocks walk from the Convention center where Megabus left us off.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, June 12, 2013
Thank you for choosing the DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown for your recent stay in Pittsburgh. We take pride in providing outstanding service and clean accommodations. I will be sure to give our drivers a "pat on the back" for delivering great service!

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emmaus, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

Our family had a wonderful experience at this hotel. We had 4 adults and 1 toddler. We traveled all over Pittsburgh thanks to the convenient shuttle service. They were always on time and VERY accommodating. The staff was very helpful, where to park our trailer...it wouldn't fit in the garage, Krystal at check-in was Awesome...everyone was a great help. The best burger ever at the Grille and they found the Phillies game for us on the tv...sorry Pirates. I would stay here again very convenient, clean and friendly.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, June 12, 2013
Cheryl,

Thank you very much for sharing your experience on Trip Advisor! I will be sure to recognize Krystal for a job well done and we hope to see you in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Pierce, United States
1 review
4 of 5 stars Reviewed June 9, 2013

The Double Tree in Pittsburgh was conveniently located, and had comfortable accommodations. The staff was very helpful, friendly, and went above and beyond to assist in requests. The services utilized were timely, and at/above level of expectations. There are other places that might offer more "polish", but this certainly was a satisfactory stay, and I would use this location if in the area again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, June 11, 2013
Thank you for taking the time to share your experience on Trip Advisor! I am glad to hear that we exceeded your expectations and we certainly look forward to serving you in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: One Bigelow Square, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#15 Family Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Expedia, Cheap Tickets, Hotels.com, BookIt.com, getaroom.com, Hilton Hotels, Priceline and Despegar.com so you can book your DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.