Really Nice hotel, but our room was a "Lemon".
Air conditioner vent fell down off the wall and hit my head (no biggie,maintenance came and fixed it.), Old food behind the nightstand (also found the alarm clock there), toilet didn't work properly, tv/cable wasn't working right (Maintenance tried to fix that too), tub was dirty and the napkins with our silverware from room service had stains on it (Food was awesome).
We honestly didn't think any of these issues were a big deal in the beginning, but after the toilet problems we accepted a new room (we declined earlier since we were only staying for one night.) Management and front desk staff was so nice and went above and beyond trying to fix our issues.
Thank you for your Hospitality and willingness to fix everything, You truly made us feel welcome.
Many thanks for the room upgrade, food voucher and resolving everything.
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- Also Known As:
- Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
- Doubletree Pittsburgh
- Doubletree Hotel Pittsburgh City Center
- Pittsburgh Doubletree