We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First Negative Review of a Hilton Property” 2 of 5 stars
Review of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Save Saved
You added DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
3.5 of 5 Hotel   |   One Bigelow Square, Pittsburgh, PA 15219   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed & Breakfast
Ranked #20 of 54 hotels in Pittsburgh
GreenLeadersGold level
Fairfax, VA
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
87 helpful votes 87 helpful votes
“First Negative Review of a Hilton Property”
2 of 5 stars Reviewed April 3, 2013

I'm a huge fan of Hilton hotels and I'm also a Hilton Timeshare owner so it pains me to write this. We stayed at the Doubletree on Bigelow square to visit our niece who is at Duquesne. The location could not be better, it's practically on the campus. It's also a block away from the Consol Energy Center. The staff were very friendly and helpful and check in was a breeze complete with the wonderful warm cookies.
My problems are with the rooms and furnishings. I believe the hotel used to be an apartment house and it must have been a loud one. You could hear the cleaning staff talking to each other in the hallways clearly from the back bedroom. The sitting area is large and bright, downright huge actually. There's a nice desk area as well and three good sized closets. Not sure what one needs all those closets for but they're there. My problem was the furnishings. The couch and armchair are built for people who have right angles in their spines. They are extremely uncomfortable unless you take one of the pillows off the bed for your back.
The bedroom is smaller than usual but not cramped. The bed was well beyond worn. My wife and I spent the night in a valley in the center of the bed "cheek to cheek" constantly climbing back to the edges. As someone who loves a firm mattress this was misery. So I did not sleep all that well.
The bathroom is small and clean but they've used every square inch of the horizontal surfaces to provide towels and toiletries which leaves you no room for your own stuff. The kicker is that in the morning there was no hot water in the shower. A short burst of warmish water, just enough to wash my hair then it turned cold.
On checkout we told the staff about our issues and they very quickly apologized and removed the valet parking fee, which is not inconsiderable at $22 a day. I appreciated that but still feel that Hilton usually does a lot better. While we're on the subject of the parking fee, I should warn you that the fee is per calendar day, so if you, like we did, arrive in the afternoon of one day and leave the following morning you get hit for two days of parking. Not sure that's proper.
The breakfast was well prepared and tasty but I was surprised how long it took to get our food given the very few patrons in the restaurant at the time. The staff were very friendly and accommodating there as well.
So the managers are doing a great job with their people but not so much with the physical plant. Perhaps we were in a room (930) scheduled for upgrade (we can hope) but it was not what we are used to from Doubletree.

Room Tip: I'd avoid room 930 if you can.
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 12, 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Again, we apologize for the inconveniences and we hope you’ll stay with us again soon and tell us what you think about our improvements.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

752 people have reviewed this hotel

Traveler rating
    296
    261
    128
    49
    18
See reviews for
189
169
47
215
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Sunnyvale, California
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 31, 2013

Stayed here for business for three nights.
Overall, the room is nice and large, with a bedroom and a separate "living area". There's also a decent desk to work at, a mini- fridge and one of those little coffee machines. The little gym is also reasonable.
The breakfast at the restaurant downstairs was good - though it wasn't included in my room rate.
The shuttle service is Great, and the drivers are real nice and accommodating.

However, two things were annoying, barring a 4-star recommendation:
1. the sofa in the living area has seen its fair share of guests, and was saggy, with its base pillows retreating into itself and make it less than comfortable.
2. there were no hot water in the sink (shower had no such problem). I complained about it TWICE and nothing was done about it.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwood Village, Colorado
Top Contributor
91 reviews 91 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 28, 2013

Together with 16 college women lacrosse players and misc family members I stayed at this hotel last week. The small suite I had was freshly renovated, top linens, well furnished, quiet clean, and comfortable. The hotel staff was extremely accomodating to my every request, as were the garage valet folks who made my car instantly available for my many in/outs from this secure and attractive facility.
Unfortunately I did not have occasion to use the fitness center so have no comment there. But the restaurant was very nice, and very creative in its local/organic menu. The quality of the food was very high, and the service was equally commendable. I believe everyone in our group enjoyed the hotel, and heard not a single complaint. Any issues or problems were instantly resolved by the attentive and cordial staff. The location was convenient to walking to area restaurants as well. Access by car was easy from the airport.

Room Tip: I had a small suite on the 17th floor which had recently be renovated and found it very nice. The r...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 12, 2013
Thank you for sharing feedback regarding your stay on Trip Advisor. I am thrilled to hear that our team created rewarding experiences for you and the others traveling with you. I hope that we will have another opportunity to serve you, should your travels bring you to Pittsburgh in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Archbald, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

I am a travel coordinator for the Wilkes Barre/Scranton Penguins Hockey Booster Club. I have been taking groups of 50 to 100 to Pittsburgh for Penguins games for 14 years. We have been staying at the Doubletree for the past 6 years with no intention of looking anywhere else. This review not only represents my stay but the stays of 50 to 100 other individuals in 25 to 50 rooms. I have not had one compliant about this hotel. Our rooms are always clean and fresh smelling. The front end manager greeted our buses with a basket of fresh, warm, Doubletree cookies. A welcome treat after a long bus ride. They make sure to have an area reserved to park a 45 foot long bus and sometimes 2 buses directly behind the hotel. This is almost always an issue at downtown hotels, but not here, the sales and management departments make sure of that. Whenever you walk through the lobby you are greeted with a friendly, "How's your stay?" or " Is there anything you need?". The concierge is very knowledgeable and offers excellent dining or entertainment suggestions. They offer a complimentary shuttle for local jaunts. As for food, our group always eats at the morning breakfast buffet. I schedule these for our group at all hotels we visit and I must say, The Doubletree breakfast buffet is one of if not the best for food freshness, variety, and service. I would recommend this property for any visit to Pittsburgh. It is perfectly located to walk to Penguins Hockey or Pirates Baseball. The football stadium and casino are a bit longer walk but do-able. This makes the Doubletree a park and walk hotel for sure!!!

Room Tip: All room types I've stayed in over the years are quiet for sleeping and very comfortable.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, April 12, 2013
Thank you for such an amazing review of our hotel on Trip Advisor! We love welcoming you and your group back to our hotel each time, and look forward to greeting you with the same smiles and warm cookies for a long time to come.

Warmest Regards,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 23, 2013

I stayed at the Hotel for a weekend conference. The room had been recently painted and the fumes were sickening strong. I stepped on a piece of glass in the bathroom and had to remove it from my foot. The conference dinner meals were mediocre, the breakfast and lunch buffets and evening appetizers were good. The conference rooms were nice, but no windows. The cookie upon arrival was a nice touch.

Room Tip: Ask for a room that has not been recently painted.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Sharon,
Thank you for sharing your experience on Tripadvisor. I was unable to locate your reservation in our system and have sent you a personal note to find out some additional information. We encourage all our guests to share their experience with the manager on duty prior to checking out of the hotel. Our managers and team members are here to ensure that each of our guests have a wonderful experience and if not, we want the opportunity to make it up to you.

I look forward to hearing from you soon,

Best regards,

Michael O'Donoghue
Director of Hotel Operations
modonoghue@doubletreepgh.com
412-586-1866
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Top Contributor
71 reviews 71 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 22, 2013

We were greeted at the door by a very friendly bellman who gave us directions to the parking, and promised to meet us there after we checked in. We were then checked in by a very friendly young lady who made us feel very welcome and special. She also made sure we had enough Doubletree cookies to get us through the night. Valet parking was very easy, and as promised the bellman was there with the cart and the same friendly smile.
Our room was huge, with a seating area, office area and large separate bedroom.
The Consol Energy Center was an easy walk.
Room service breakfast was wonderful, hot, fresh, and not terribly expensive. My son had a full breakfast with sunny side-up eggs, that were still "dippable" when they arrived....and I had the breakfast sandwich, which was delicious, and more food than I had expected for the price.
The pool is in a glassed in sunroom, and was clean and warm. There was no hot tub, but we really enjoyed the pool.
Checking out was just as easy as everything else. A nice young lady loaded up all of our bags, and while I was doing the final checkout, she loaded everything in the car and had it all ready for us just to drive away. At checkout, the same young lady was there who checked us in, and remembered my son had gone to the Pens game, and took time to talk to him about it.
All in all...a great stay, at a nice hotel, with great staff. Exactly what we needed to make the trip extra special.

Room Tip: We were on a high floor, so we did not hear the street noise. The hotel is on a busy corner right i...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Dear IA_Canuck,
Many thanks for sharing your experience on tripadvisor.com. We sincerely appreciate your wonderful comments about our team members and hotel. We look forward to seeing you again soon.

Kindest regards,

Michael O'Donoghue
Director of Hotel Operations
modonoghue@doubletreepgh.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jordan, Canada
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 22, 2013

While the amenities of this hotel are plentiful, and the location is great, the level of customer service we received did not come close to meeting the Doubletree Standard. While I understand a wait during busy times, such as the breakfast rush, I find it hard to believe that anyone would find waiting 20 minutes to receive juice/water and be greeted by a server AFTER being seated, as acceptable. The elevators went out of whack and stopped at each and every floor, regardless of if they were called there or not. Having never been to Pittsburgh, we asked the front desk staff some questions about the area, where we could buy some adult beverages and snacks and were treated like we were asking the craziest questions in the world. Pittsburgh was an awesome city, but the service just didn't live up to our expectations of the hotel (which were based upon experiences at other Doubletree Hotels) I think we will consider trying somewhere else when we go back,

Room Tip: Ask for a newly renovated room on a higher floor for good views
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Thank you for sharing feedback regarding your recent stay with us. I am extremely disappointed that the service provided to you fell short of your expectations. I can assure you that your concerns have been addressed. We strive to provide the highest quality of service, as well as clean and comfortable accommodations for each and every one of our guests. Please contact me directly at smasullo@doubletreepgh.com if you wish to provide any further feedback regarding your stay. I would like to the opportunity to welcome you back in the future and provide you with the type of rewarding experience that we typically take great pride in.

Warmest Regards,

Stephanie Masullo
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: One Bigelow Square, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#14 Business Hotel in Pittsburgh
#16 Romantic Hotel in Pittsburgh
#18 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Cheap Tickets, Tingo, Travelocity, BookIt.com, Hilton Hotels, BookingOdigeoWL, Despegar.com, Hotels.com, Priceline, Venere, Agoda and Otel so you can book your DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.