While the amenities of this hotel are plentiful, and the location is great, the level of customer service we received did not come close to meeting the Doubletree Standard. While I understand a wait during busy times, such as the breakfast rush, I find it hard to believe that anyone would find waiting 20 minutes to receive juice/water and be greeted by a server AFTER being seated, as acceptable. The elevators went out of whack and stopped at each and every floor, regardless of if they were called there or not. Having never been to Pittsburgh, we asked the front desk staff some questions about the area, where we could buy some adult beverages and snacks and were treated like we were asking the craziest questions in the world. Pittsburgh was an awesome city, but the service just didn't live up to our expectations of the hotel (which were based upon experiences at other Doubletree Hotels) I think we will consider trying somewhere else when we go back,
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- Also Known As:
- Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
- Doubletree Pittsburgh
- Doubletree Hotel Pittsburgh City Center
- Pittsburgh Doubletree