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“nice,clean rooms; great staff & location” 5 of 5 stars
Review of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
3.5 of 5 Hotel   |   One Bigelow Square, Pittsburgh, PA 15219   |  
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Ranked #19 of 54 Hotels in Pittsburgh
GreenLeadersGold level
Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“nice,clean rooms; great staff & location”
5 of 5 stars Reviewed March 18, 2013

Was there for a one night stay for a Pens game. Beds were very comfortable, bathrooms looked new and the hotel in general was well maintained and clean.
Can't beat the location for any Consol Center event (one block away) and also close to PNC Park and Heinz Field.
The staff was very pleasant and helpful.
Only downside was a problem with the elevators when I was checking out....but the front desk offered to send someone upstairs to the 18th floor to get my bags.....how's that for customer service! (the problem was fixed within 15 minutes).
Would most definitely stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Thank you for choosing the Doubletree by Hilton Hotel & Suites - Pittsburgh Downtown for your stay in our wonderful city! As you had mentioned, most of our guest rooms are newly renovated and we are one block from the Consol Energy Center. We hope that you choose our hotel should you return to Pittsburgh in the future.

Thank you,

Prith Shah
Front Desk Manager
pshah@doubletreepgh.com
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908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Escondido, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2013

My husband and I were in town for a steelers game and this hotel really was an ideal location for us. We took the subway to the game which was free, and was a very short walking distance from the hotel. Had a great shuttle driver that took us to local spots and you call and they will tell you the time they will come and pick you up. Very nice hotel with friendly staff. 711 right next to the hotel if you need something quick. We took the 28x bus to the airport since it was a lot cheaper than a cab, and the shuttle driver took us to the bus stop. Will stay here again when we come back!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Thank you for sharing your experience on Trip Advisor. We hope that you choose our property for all of your future stays in Pittsburgh, as we will continue to take pride in providing outstanding service and we are in an ideal location in the city!

Sincerely,

Prith Shah
Front Desk Manager
pshah@doubletreepgh.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
306 reviews 306 reviews
128 hotel reviews
Reviews in 129 cities Reviews in 129 cities
441 helpful votes 441 helpful votes
3 of 5 stars Reviewed March 14, 2013

My spouse and I stayed at the Doubletree Pittsburgh in mid-September 2012 for one night on the evening of a college football game. We have stayed in several other hotels in downtown Pittsburgh over the years, and this hotel is another viable option for us. This property was previously a Ramada but now features typical Hilton Doubletree amenities such as a warm chocolate chip cookie on arrival, and other perks for certain levels of Hilton Hhonors membership such as free breakfast and free Wi-Fi. The hotel has a fitness center and indoor pool, although we did not see or use them.

Two parking options are available: valet for $22 per day (with an additional $11 charged if you want to check out late, for example, if you are attending an afternoon sporting event), or a public garage adjacent/beneath the hotel for $7 per night (price applies to weekend stays only). Because this was our first stay at the Doubletree, we used the valet option, but next time, we will save ourselves $15 and self-park. The valet worked fine, the attendants were friendly, and service was relatively quick. The parking garage entrance is on floor 2 of the hotel (although on the street/ground level), so you must take the elevator down to the lobby on the first floor to check in.

The first floor features a business center (with several computers and a printer; you can also print remotely from your room), floral shop, small gift shop, 7-11 convenience store, and the hotel restaurant called the Bigelow Grill. The Bigelow Grill offers breakfast, lunch, and dinner, with both indoor and seasonal outdoor seating, although the outdoor seating is adjacent to the smoking area and may be bothersome to some guests. As Diamond Hhonors members, we received coupons to the breakfast buffet; however, there are regular a la carte choices also available (although not for complimentary for Hhonors members). The buffet was acceptable, with hot and cold options and an omelet station. Room service is also available. The hotel has meeting and conference room space, and there was a wedding reception occurring on the night we stayed there.

The location of this hotel is good. It is located downtown near the Marriott Chatham Center, the Omni William Penn, and the Steel Plaza T-stop (subway stop), the later of which provides complimentary transportation every 20 to 40 minutes to several different downtown areas, including the North Shore (for access to the baseball and football stadiums, Carnegie Science Center, and Rivers Casino), and Station Square (for dining, shopping, and entertainment, although those amenities exist right in the downtown area itself). The T also runs to areas outside of downtown, although there is a charge, depending on the zone to which you travel. It is also possible to walk the 1.5 miles to the North Shore, or alternatively, you can take a water taxi to cross the river. The Strip District is an easy 10-minute walk. The hotel provides a shuttle bus to nearby downtown locations, although on game days, the van cannot take guests too close to the stadium. Super Shuttle is available to the Pittsburgh Airport, which is approximately 25 minutes away.

No club/executive floor exists in this hotel. We reserved a king room but were upgraded to a 1-bedroom king suite (the hotel also has 2- and 3-bedroom suites, some with additional bathrooms), with a king bed, separate TV, and easy chair in the bedroom, and a pull-out sofa bed, chair, TV, desk and chair, microwave, small refrigerator, and coffee maker in the large living room. The bathroom was a bit small, and fits only a pedestal sink. Outside the bathroom is a vanity counter area, which provided additional needed space; if the sink had been located in this area, it would make the room more functional, in our opinion. No safe is present in the room, nor are there robes and slippers; however, our room had an empty mini-refrigerator, which always makes us happy. In the state of Pennsylvania, it is generally not possible to purchase alcoholic beverages in a convenience store or grocery store (there are a few exceptions, although none of them exist in the downtown area), so we are surprised that more Pittsburgh hotels do not feature fully-stocked mini-bars. If you want to imbibe in your hotel room, your only options are to call room service or try to purchase a 6-pack from a nearby bar (the closest one we know of is the Crystal Restaurant). Overall, the room was a great size, and we always appreciate the extra space that a suite affords us. The room furnishings were not the newest or most chic, but they were well maintained.

We would stay here again the next time we visit downtown Pittsburgh.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 24, 2013
Thank you for detailing your recent experience with us on Trip Advisor! We strive to create rewarding experiences for all of our guests and we will look forward to welcoming you back in the future.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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Burlington, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 11, 2013

On a hockey roadtrip and have booked exclusively at Hilton this year. Doubletree in Detroit knocked our socks off last night......amazing attention to detail and terrific personable and sincere service. In Pittsburgh (tonight is first of 2 nights) just not the same. Biggest surprise? No cookies! My 12 year old LOVED this treat in Detroit but not to be had here. Upon checking in were were advised that we were getting a newly renovated room on the 19th floor......sadly again, room layout and bathroom size pale in comparison to Detroit. Small things like the glasses in the room (great glasses in Detroit,perfect for my glass of wine) are replaced with simple well used water glasses here. Detroit? $140 a night...pittsburgh? Over $200 a night and both booked directly with hotel. At the end of the day it's "OK"......my expectations for doubletree might be just a bit high. If you can get a good deal take it, as for me, I'll be checking out tripadvisor for my next Pittsburgh trip.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 13, 2013
Thank you for sharing your experience on Trip Advisor. We appreciate all feedback as it helps us to identify the areas in which we do well and those that may need improvement. We strive to provide each and every guest with a rewarding experience and I am disappointed we fell short of your expectations. Please contact me directly should there be anything I can do to gain an opportunity for a second chance of providing the experience to you that we typically pride ourselves in.

Sincerely,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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NH
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2013

Travelled with a couple of friends for a Steelers game, and hotel worked out just fine. Had a great time in the bar, crashing a wedding. We didn't eat there, so the review is limited to just the room (and the cookie...great!). We had a room with a bedroom and a fold-out couch. Everything was clean and neat.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 10, 2013
Thank you for choosing the Doubletree by Hilton Pittsburgh Downtown for your football weekend in Pittsburgh! We appreciate all feedback provided on Trip Advisor and are glad you had a good time with us.

Hope to see you again in the future,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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Dover, New Hampshire, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2013

I would give this hotel a higher score if I could. We arrived early (9:30am) and we were able to check into our room with our cookies. As a diamond member I recieved free breakfast buffets for each morning which was great. While checking in we asked where a good place fore breakfast was and was offered two more complimentary buffets to be used after we dropped off our bags which was very nice.

The Hotel is just about walking distance to everything in pittsburgh. The hockey arena is 1 block away, it took about 15 minutes to walk to the strip district and Point Park. If walking isn't your thing they have a shuttle service that runs until 10:30pm on a first come first serve basis (which was able to pick us up or bring us to every place in pittsburgh within 10 minutes of the request).

If this wasn't enough we had a late flight out of pittsburgh and asked if we could check out after 12 which was not a problem we ended up checking out at 1:30.

I travel alot for work but this was my first time in pittsburgh. Let me just say whenever I come back this will be where I will be staying.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, March 9, 2013
Thank you for sharing such a great review regarding your recent stay on Trip Advisor! We take pride in creating rewarding experiences and we would be thrilled to welcome you back to the same comfort and amenities in the future.

Warmest Regards,

Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 24, 2013

Stayed here last weekend and having trouble writing this review. On one hand the staff and service was great and our room was pretty good too. But it wasn't without it's strangeness.

We had a one bedroom queen suite (933) and it was very nice. Our room had the most bizarre quirk I've even encountered in a hotel though... There is a second room that looks like something out of "The Shining" attached to this room and accessed via a very small door in the sitting area!! We only noticed the little door and the room because this little room has a window in it and light was coming in, otherwise we would have thought it was just some random service panel. Anyways, we used a coin, opened the panel and I stuck my head through the door to this small (30sqft) room that attached to our room... This room had a light, stool, window, plug, and a few other random things in it (including some strange wallpaper). The bizarre thing is that this room was accessed via the sitting area but joined shared a wall with our bathroom and bathroom mirror. Gotta admit, it was more than a little bit creepy. I wish I had taken pictures. If you have a chance, book in to this room and see what I'm talking about. The door is not obvious, it's a square service panel door one the ground right next to the desk.

Otherwise the hotel is nice enough. Valet parking was expensive and super slow. No option on site for self-parking and if you're coming down at check-out time be prepared to wait at least 30 minutes. There's parking a couple blocks away that's half the cost and you can get your car when you want it.

Staff were great, and the pool is big with great service (the front desk had our robes delivered to the pool for us). Overall I'd probably stay here again, but I'd probably stay in a different room.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePitt, Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, February 25, 2013
Jason,
Thank you for completing a review of your recent stay. We appreciate your wonderful comments about the service you received.

The "secret" room you discovered was an old kitchen dating back to when the hotel was an apartment building. The kitchens were enclosed when the hotel was converted from a Ramada Inn to a DoubleTree By Hilton in 2006.

Thanks again for your review.

Michael O'Donoghue
Director of Hotel Operations
modonoghue@doubletreepgh.com
412-586-1866
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: One Bigelow Square, Pittsburgh, PA 15219
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#14 Business Hotel in Pittsburgh
#15 Romantic Hotel in Pittsburgh
#18 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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