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“never again” 1 of 5 stars
Review of MainStay Suites Pittsburgh Airport

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MainStay Suites Pittsburgh Airport
2.0 of 5 Hotel   |   1000 Park Lane Drive, Pittsburgh, PA 15275   |  
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Ranked #40 of 56 Hotels in Pittsburgh
pa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“never again”
1 of 5 stars Reviewed August 23, 2008

was given the wrong room, booked one that slept 6 and was given one that only slept 4, they wouldnt fix it. Told us they were completly booked, had a family member from home call and guess what they had rooms for the night! big surprise! after an hour of back n forth they offered us an air bed another hour passes we get the bed and no pump! another hour and we finally call the desk and say for get it and my nephew slept on the floor, as it was 11pm and e had to get a 5am shuttle
On our return we had a delayed flight but the shuttle service is until 11pm we called at 10:50pm as soon as the plane landed and was told "sorry our driver is stuck in traffic and wont be back until 11:45 and then he will be done, you will have to get a cab"
I had to pay $40 bucks for 2 cabs to go 3 miles for something that was to included, just all the way around bad customer service!

  • Disliked — the service
  • Stayed August 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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107 reviews from our community

Traveler rating
    21
    38
    22
    15
    11
See reviews for
33
32
9
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pittsburgh, Pennsylvania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 26, 2008

We stayed at the Mainstay Suites for one night and parked our car in the Park and Fly lot for nine nights when we flew out of the Pittsburgh Airport.

Check-in and Check-out: Went smoothly. Reception was friendly.

Room: Square footage smaller than I expected. Contained a queen size bed and sleeper sofa. Tight quarters when sleeper sofa is pulled out. Bathroom clean. Under the bed not vacuumed in a long time. Quiet at night. Snacks available in the reception area at additional cost. Did not eat the breakfast bar because we had to leave at 5:30 am and breakfast started at 6:00 am.

Shuttle: Hotel changed it's shuttle service times from when I called a month earlier to make the room reservation . Fortunately this did not impact us. Currently the shuttle runs every 30 minutes starting at 4:30 am and ending at 11:00 pm. They do not offer 24 hour shuttle service. Shuttle was on time for drop off and pick up, and about a 10 minute ride to/from the airport.

Long Term Parking: Parked our car for nine nights as part of the hotel charge which was 89.00, not including taxes. The parking lot is part of the regular lot customers use except long term parkers have a designated area. Our car was fine upon our return.

Overall, a good deal, nice staff, safe parking, and a decent stay. Very close to the Robinson Mall with many eating establishments.

  • Liked — Close to Pittsburgh Airport
  • Disliked — Clean on the surface, but under beds and behind furniture not vacuumed.
  • Stayed June 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2008

The stay at Mainstay suites was below average. Of course I should not complain since I only paid $80 for a 1-bedroom suite. The airconditioning was in the sofabed room while the queen bed separated by a door did not have air conditioning. The only way to get some cool air was a fan on the wall separating the two. Due to our travel routine, we checked in at 1am only to find the fan does not work. Also, there was this giant dryer unit on the floor which told me that they probably had some leakage. The breakfast was not bad the next morning. The staff was also quite friendly

  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlottesville, Virginia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 8, 2008

On arriving at the hotel, the pics do look the same. I thought the hotel was okay, but my husband said it smelt. The rooms do smell, but since I sell candles, I made sure I travel with them. So, I lit up a candle (Key Lime Pie) which made it better. I had booked my room online, but I made sure I called the hotel so I could get the room I wanted. Luckily I got a name as when we checked in I did not get the room I wanted.

My husband had to go downstairs and talked to guest service and made them change the room. H*****, the hotel staff, was very rude even after we told him I had called and then proceeded to tell my husband the person whom I spoke with no longer works here. He gave us the room though. We eventually stayed in room 131.

The room is clean and quiet. I slept like a babe, but then I can sleep anywhere. We only stayed for a night as a stopover to Canada.

Overall, the hotel is okay.

  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Robson, West Virginia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 29, 2008

We stayed here on business for a few days. This is the first time we've stayed at a MainStay, but we were impressed. It was nice to save some money and cook in our own kitchen and have lots of space around us. The weather wasn't the greatest, so it was nice to have the high-speed internet. There are lots of places to go nearby if you are a shopper. This place is close to everything...it's worth stopping here!

  • Liked — having a kitchen, lots of space
  • Disliked — there was no oven, no exhaust fan in the bathroom
  • Stayed March 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 20, 2008

Very convenient location. Friendly staff. Clean and in very good repair. Very good value.
TripAdvisor Member Elmira NY

  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed June 4, 2007

Like the reviewer below, we took advantage of our Choice rewards and booked a weekend getaway here. The staff were friendly and helpful, and our room - a queen, non-smoking - was more than adequate. It was clean, comfortable and quiet. The Continental Breakfast was better than average - fruit, yogurt, bagels, sweet rolls, cereal, sausage gravy and biscuits.

It's a bit of a drive from downtown, but close to restaurants and shopping, We recommend the Bocktown Beer and Grill nearby.

  • Liked — Clean and comfortable
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Pittsburgh Airport

Address: 1000 Park Lane Drive, Pittsburgh, PA 15275
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Pittsburgh Airport 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Mainstay Suites Pittsburgh Airport Hotel Pittsburgh
Mainstay Pittsburgh
Pittsburgh Mainstay Suites

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