was given the wrong room, booked one that slept 6 and was given one that only slept 4, they wouldnt fix it. Told us they were completly booked, had a family member from home call and guess what they had rooms for the night! big surprise! after an hour of back n forth they offered us an air bed another hour passes we get the bed and no pump! another hour and we finally call the desk and say for get it and my nephew slept on the floor, as it was 11pm and e had to get a 5am shuttle
On our return we had a delayed flight but the shuttle service is until 11pm we called at 10:50pm as soon as the plane landed and was told "sorry our driver is stuck in traffic and wont be back until 11:45 and then he will be done, you will have to get a cab"
I had to pay $40 bucks for 2 cabs to go 3 miles for something that was to included, just all the way around bad customer service!
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- Also Known As:
- Mainstay Suites Pittsburgh Airport Hotel Pittsburgh
- Mainstay Pittsburgh
- Pittsburgh Mainstay Suites