Until I took their van they provided excellent service. I was told to call and provide my location when ready to come back to the hotel. While exploring the area on Mt Washington and then going to area by the Point Park I asked a police officer if the hotel was in walking distance. After providing the address of Hilton Garden Inn on my reservation I proceeded to walk. However after walking 1/2 hour it was clear the hotel was not close by and it became increasing desolate and now getting dark. I called the hotel and told the front desk my problem and asked if they could have the van pick me up? They connected me to the van driver who requested I walk to the next corner and provide an intersecting street so he would know where I was. When I told him he said that was not helpful because Forbes Ave was a one way. I told him I felt unsafe being unfamiliar with the area, it was deserted and no taxi or other transportation was in sight. He kept insisting that he could not help me. I asked if he had a GPS and he said he did not and couldn't help me. I called AAA which I am a member and the tow trucks were a short distance away and as they always do came through! The driver from AAA told me there was no transportation in the area. He and his colleagues were as appalled as I was that no one at Hilton Garden Inn would assist me. When I left the next morning I also informed the woman at the front desk who matter of factly said "I sorry"! I am too because it is unlikely I would stay at a Hilton or recommend one again. Fortunately I am safe and AAA goes above and beyond when you don't follow through on a service you claim to offer even in an emergency.
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- Also Known As:
- Hilton Garden Inn University Place, Pittsburgh Hotel Pittsburgh
- Pittsburgh Wyndham
- Wyndham Pittsburgh