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“Hilton Garden Inn” 1 of 5 stars
Review of Hilton Garden Inn Pittsburgh University Place

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Hilton Garden Inn Pittsburgh University Place
3.0 of 5 Hotel   |   3454 Forbes Avenue, Pittsburgh, PA 15213 (Formerly Wyndham Pittsburgh University Place) (Central Oakland)   |  
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Ranked #28 of 56 Hotels in Pittsburgh
Pittsburgh, United States
1 review
“Hilton Garden Inn”
1 of 5 stars Reviewed September 1, 2013

Until I took their van they provided excellent service. I was told to call and provide my location when ready to come back to the hotel. While exploring the area on Mt Washington and then going to area by the Point Park I asked a police officer if the hotel was in walking distance. After providing the address of Hilton Garden Inn on my reservation I proceeded to walk. However after walking 1/2 hour it was clear the hotel was not close by and it became increasing desolate and now getting dark. I called the hotel and told the front desk my problem and asked if they could have the van pick me up? They connected me to the van driver who requested I walk to the next corner and provide an intersecting street so he would know where I was. When I told him he said that was not helpful because Forbes Ave was a one way. I told him I felt unsafe being unfamiliar with the area, it was deserted and no taxi or other transportation was in sight. He kept insisting that he could not help me. I asked if he had a GPS and he said he did not and couldn't help me. I called AAA which I am a member and the tow trucks were a short distance away and as they always do came through! The driver from AAA told me there was no transportation in the area. He and his colleagues were as appalled as I was that no one at Hilton Garden Inn would assist me. When I left the next morning I also informed the woman at the front desk who matter of factly said "I sorry"! I am too because it is unlikely I would stay at a Hilton or recommend one again. Fortunately I am safe and AAA goes above and beyond when you don't follow through on a service you claim to offer even in an emergency.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, Assistant General Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, October 15, 2013
Dear Ms. Ann Lorraine B:

Thank you for the feedback you provided regarding your experience. We take our comments very seriously and I assure your comments will be shared with the appropriate managers and team members in order to implement corrective action.

I do apologize for the inconveniences you experienced regarding directions and transportation during your stay, if there is any way we can make this up to you please do not hesitate to contact me at sean.groth@hilton.com. We hope to have the chance to make this up to you and once again we are very sorry for the incident that took place.

Hospitably yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013 via mobile

This has been by far one of the BEST hotels I have ever stayed in. My room was spacious, the bed was big, linens crisp and clean, pillows SO SO SOOO fluffy, and I truely had a great nights sleep.

The bathroom was also very nice, granite countertop, nice pressure on the shower head and overall VERY CLEAN.

I ate in the restaurant for dinner and breakfast, the staff at the bar were extremely nice and personable, and everyone that I encountered from the cooks, to the waitresses, to housekeeping was extremely nice and welcoming.

The only downside for ME was the location, as it's not within walking distance of any Pittsburgh tourist attractions, but if you're dropping a kid off at PITT or Carnigie Melon than this is a good spot because its right there.

Also, I think valet's a little steep at $18/day. Aside from that, I definitely enjoyed my stay at this hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, Assistant General Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, October 15, 2013
Thank you for choosing the Hilton Garden Inn Pittsburgh University Place. I wanted to personally thank you for sharing feedback on your experience. One of the most important factors when selecting a hotel is the cleanliness of a property, and our team takes great pride in keeping both our guestrooms and public areas spotless for our valued guests. I am very pleased to hear that you were overall satisfied with your trip.

We hope to see you again soon!

Sean G.
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Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2013

Our daughter is at Pitt and we've stayed at this hotel several times. The location was why we originally picked it. Now we come back because the rooms are clean and the staff very friendly. Valet is great. They even accommodated our SUV with a roof box. The manager, Sean, was very helpful. And I have to mention Darryl who saw that I looked thirsty when I returned from a run and offered me a bottle of water. That's great service!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, Assistant General Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, October 15, 2013
Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Pittsburgh University Place. Our entire hotel team devotes each day to our guests, and hearing that one of our guests had an experience like yours, were several team members were able to make a personal impact on your time at our hotel makes our work worthwhile. We look forward to seeing you again during your next trip to PITT.

Yours truly in hospitality,

Sean G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

Friendly efficient staff, good breakfast, clean rooms. A wonderful hotel; my choice always when in the area. Staff is always helpful. The room is comfortable.Valet parking were generally quick and courteous. The breakfast area is well lit with good food.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, Assistant General Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, October 15, 2013
First and foremost I would like to personally thank you for staying with us during your recent visit to the Pittsburgh/Oakland area. Here at the Hilton Garden Inn Pittsburgh University Place we pride ourselves on delivering a true hospitable experience and I am very glad to hear that you enjoyed your overall experience. We hope to see you again in the near future.

Yours in hospitality,

Sean G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conshohocken, United States
1 review
3 of 5 stars Reviewed August 21, 2013

While the front desk personnel was fast, efficient and friendly, amenities OK, we found the bed to be very hard and uncomfortable. The room and Hotel were clean, valet parking attendants were quick and courteous, although there is an $18.00 charge plus tax. The entrance-way was nice but the rooms need a little sprucing up. The location is very convenient to the colleges and restaurant scene, but the room we stayed in had excessive noise, probably based on the location it faced.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, AGM at Hilton Garden Inn Pittsburgh University Place, responded to this review, August 26, 2013
Thank you for the feedback you provided regarding your experience. We take our comments very seriously and I assure your comments will be shared with the appropriate managers and team members in order to implement corrective action.

I do apologize for the inconveniences you experienced during your stay and if there is any way we can make this up to you please do not hesitate to contact me at sean.groth@hilton.com. We hope to have the chance to make this up to you and once again we apologize for the incident.

Hospitably Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Henrietta
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

My daughter is a student at University of Pittsburgh and we have stayed at another hotel during our visits, which we liked. Although somewhat leery, I booked the Hilton Garden as it is closer to my daughter's apartment. I was pleasantly surprised and will stay there again. Rooms were bright and clean. Staff was friendly and accommodating. The free coffee bar and numerous available newspapers were appreciated in the morning. Very customer-focused. During registration they asked the purpose of our visit and remembered it as we were checking out. The valet even provided complimentary bottles of water for our drive home.

Room Tip: Request a room that is not on Forbes Avenue - a busy street
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, AGM at Hilton Garden Inn Pittsburgh University Place, responded to this review, August 26, 2013
Thank you for choosing the Hilton Garden Inn Pittsburgh University Place on your recent trip to the area. After reading your comments, I am pleased to see that our team was able to provide exceptional service throughout your stay. Our entire team believes in going above and beyond in order to ensure all of our guests have a comfortable and memorable experience once they enter the hotel. I see that you visited the area due to a planned visit to the University of Pittsburgh; we hope you enjoyed your visit and we wish your child well in earning their degree from PITT.

Thank you for your time as well as feedback on your experience. We hope to see you again in the near future!

Yours in Hospitality,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
1 review
4 of 5 stars Reviewed August 20, 2013

Visited Carnegie Mellon, and stayed at the Hilton Garden Inn.
Very clean rooms, easy access to the hotel, got a nice bottle of water when checking in.
Only reason it's not a 5 is the $32 parking.
Front desk was very friendly

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean G, Assistant General Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, August 26, 2013
Thank you for choosing the Hilton Garden Inn Pittsburgh University Place on your recent trip to the area. After reading your comments, I am pleased to see that you were pleased with your overall experience during your visit. I see that you visited the area due to a planned visit to Carnegie Mellon University; we hope you enjoyed your visit and we wish to see you again soon during your next visit to CMU.

Thank you for your time as well as feedback on your experience. We hope to see you again in the near future!

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Pittsburgh University Place

Address: 3454 Forbes Avenue, Pittsburgh, PA 15213 (Formerly Wyndham Pittsburgh University Place)
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Central Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in Pittsburgh
#22 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Pittsburgh University Place 3*
Number of rooms: 202
Reservation Options:
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Also Known As:
Hilton Garden Inn University Place, Pittsburgh Hotel Pittsburgh
Pittsburgh Wyndham
Wyndham Pittsburgh

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