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“Wonderful Hotel for Hockey Trip” 5 of 5 stars
Review of Marriott Pittsburgh City Center

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Marriott Pittsburgh City Center
3.5 of 5 Hotel   |   112 Washington Place, Pittsburgh, PA 15219   |  
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Ranked #8 of 54 Hotels in Pittsburgh
Regina, Saskatchewan
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Wonderful Hotel for Hockey Trip”
5 of 5 stars Reviewed November 20, 2011

We have stayed at this hotel the last three years when we make our yearly hockey pilgramage to Pittsburgh! As usual the Marriott was perfect! We were able to check in early, were upgraded and arrived to find an incredibly beautiful and clean hotel room! The staff are incredibly nice and are always willing to help you out!! The location is perfect for watching a Penguins game! We truly love this hotel!!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, November 29, 2011
Thank you for your kind comments regarding our hotel, I am glad that we were able to provide you a high level of service in our hotel. I am glad that you chose our hotel for your travel needs, thank you once again and please contact me directly for your future travel needs.

Sincerely,

Robert J. Plutto
Director of Rooms
Pittsburgh City Center Marriot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
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English first
Columbus, Ohio
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 14, 2011

Stay here on an overnight to Pittsburgh. Check in was a breeze. The room was very nice and clean. The room was very spacious, very nicely decorated - and very clean - as was the bathroom. The bed was very comfortable. The room also had a small fridge and a nice area to hookup the laptop. We had the breakfast buffett in the hotel resturant Steelhead - the food was very good, wait staff was very attentive - an overall good experience. The only thing I would like to mention is there is not hotel parking - you do have to pay for parking - its $19 overnight in the parking garage which is adjacent to the hotel.

All in all a great experience, I would definately stay here again while visiting Pittsburgh.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, November 16, 2011
I would like to thank you for taking the time to write your kind comments regarding your stay at the Pittsburgh City Center Marriott. It is great to see that you enjoyed our hotel and the service levels that were given to your during your stay. I hope that you choose our hotel in the future and have a wonderful week. Once again thank you for choosing Marriott and have a great day.

Sincerely,

Robert J. Plutto
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 8, 2011

I was here for a convention at the, well, convention center. It was only about a 10 minute walk but there seemed to be so many other comparably priced hotels much closer. The walk to this hotel from the convention center is all uphill. Plus, there isn't really anything "close" by. I ended up taking cabs frequently. What free shuttle are the other reviewers talking about? I didn't know anything about a shuttle and I paid for cabs for three days. The doorman never got me a shuttle ride.

Anyway, I didn't try the restaurant or bar but they seemed fairly busy and I heard the food was good.

Rooms were clean and comfortable. I had a view of "the Igloo" from my room which was cool. I was high enough up that the noise from the roads didn't bother me.

I'd stay here again, but I'd look at other options first that are closer to where I want to be.

I did feel safe walking anywhere around there and the complaints about crossing the street aren't really valid. There are places to cross.

Room Tip: Get high enough up to reduce road noise
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  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, November 29, 2011
Thank you for your comments regarding your stay at our hotel, I do apologize that our lacation was not ideal for your travel needs. I am happy that you enjoyed the level of service that our hotel provided and that you enjoyed your overall hotel experience. I hope that you will join us again in your future travels.

Have a great day,

Robert J. Plutto
Director of Rooms
Pittsburgh City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
1 review
5 of 5 stars Reviewed November 7, 2011

Stayed the weekend of Nov 5th for the Steelers game. When we arrived at the hotel was told our room was not ready because of a college game being played that evening causing a late checkout. We were informed we could check our bags and go to their Hospitality Suite until our room was ready. We went and had something to drink then since this was out first trip to Pittsburgh decided to do some sight seeing and get something to eat. The hotel is located in a very convenient area where it is an easy walk to the Market Square and also visited the Strip area for Steeler souveniors. We then returned to the hotel checked in and our room was beautiful with an awesome view of the Steel City. Customer service was great.We walked back from Heinz Field after the game. We definitely enjoyed our stay and will be back again. Also the Fitness equiptment was some of the best I've seen in hotels.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, November 8, 2011
I would like to thank you for your comments regarding your stay at the Pittsburgh City Center Marriott. Thank you for patience regarding the wait during your check-in, I and glad that you enjoyed your room and view and thank you for your kind words on your customer service. Once again thank you for being a loyal Marriott guest and have a great day.

Sincerely,

Robert J. Plutto
Director of Rooms
Pittsburgh City Center Marriott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2011

I was in town for a
Steelers game and stayed here after booking through Priceline. I was nervous after reading some negative reviews, but I have to say, this place was great. Super friendly service, quick check in and adequate parking which is attached to the hotel. The hotel was one of the cleanest I have ever been in. All of the staff was very helpful. And the FREE shuttle service is a great amenity. Paul, the driver, was very helpful and informative. He gave us his number to call when we needed to be picked up and was on time. I didn't feel that the hotel was remote from downtown. It seemed like alot of places were within walking distance. And if they weren't, the FREE shuttle runs until 11pm. I highly recommend this hotel.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, November 3, 2011
I would like to thank you for your kind response regarding the service and cleanliness of our hotel. Thank you for choosing our hotel and I will be passing your kind comments on to our entire staff and our van driver Paul. I hope that you will choose our hotel in the future and once again thank you for choosing Marriott, have a great day.

Sincerley,

Robert J. Plutto
Director of Rooms
Pittsburgh City Center Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 10, 2011

The rooms were recently remodeled earlier this year, which really makes a difference. The rooms feel clean now, there is more lighting, and decor is a little better (i.e. flat screens more appealing that the CRTs they use to have). The bathrooms are still really small and construction has been going on for quite some time.

When the construction first started it was hard to sleep and although not their fault, they offered no amenities for rooms on the construction side, though not their fault, and I'm not knocking their rating down for it. Though construction is still going on and I cannot predict my route to the hotel because I don't know what is going to be closed and what is going to be open. I am a huge Pens fan and the location is Excellent in that sense, would rate location at Excellent if it wasn't for the construction.

The conceirge lounge has recently improved it's evening menu which is great. The first year I was here the customer service was excellent and anytime there was something wrong they would immediately apologize, correct, and then usually some comp (points or one of their get one free cards), but now it doesn't feel like it. Don't get me wrong, I don't complain a lot, but when water doesn't run or it comes out some other color besides clear, then I don't think I should have to ask for a comp. They switch out receptionists here so much that it's hard to remember people. I travel a lot and it feels good to walk in and they say "Good evening Mr./Mrs./Miss XXXXXX" then they just check you in to your preferences (points or amenities, how many keys, whether I want a paper the next day (I prefer Wall Street Jounal on Thursday mornings only)).

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, October 14, 2011
Thank you for choosing the Pittsburgh City Center Marriott for your stay. I would like to thank you for your kind comments regarding the contruction that we have completed on our hotel over the last year and thank you for you patience while we continue to work in the future. I will be passing on your comments to the proper individuals to ensure that you always have a pleasent and expected Marriott stay. Once again thank you for choosing Marriott and have a great day.

Sincerely,

Robert J. Plutto
Director of Operations
Pittsburgh City Center Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnstown, Pennsylvania
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2011

9,000 women came to the city of Pittsburgh to sing and praise...nice experience --Women of Faith
Marriott greeted us and made us all feel welcome, even though we cluttered the halls, elevators, restaurants.
Our room was on the 19th floor.. there must be limited double bed rooms because alot of our group had king beds and they provided us with roll a-ways...which was fine.
the rooms are newly decorated and very pretty.. nice views.. we needed extra towels and they brought them immediately.. We splurged and ordered room service for breakfast to save time before returning to the Consol Energy Center for the continued conference. It was delivered on time, fresh and wonderful. thank you Manny for your good service.
Two of our group went back over to the conference at 9, but I stayed behind, finished getting ready and went downstair to get a cart to load up our car for check out... the parking garage is not affiliated with the Marriott, but it is connected.. we entered from the ground floor, very convienient and $18 for 24 hours...not too bad..
Paul was the nice gentleman that followed me to the room, loaded up all of our baggage and followed me to the car and packed us back up...Thanks.
Overall, the staff was wonderful, our room was very, very clean and the view was pretty.
Location is great for the Pittsburgh Penguin games! we may be back for that!!

Room Tip: beside the Consol Energy Center, just walk across the street
See more room tips
  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert p, Manager at Marriott Pittsburgh City Center, responded to this review, October 10, 2011
Thank you for your kind comments regarding your stay at the Pittsburgh City Center Marriott. I am pleased that we were able to accomadate your travel needs and once again thank you. I will be passing you comments on to my associates that you mentioned. Thank you for choosing Marriott and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Pittsburgh City Center

Address: 112 Washington Place, Pittsburgh, PA 15219
Location: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Pittsburgh
#5 Business Hotel in Pittsburgh
#10 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Pittsburgh City Center 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover all the Marriott Pittsburgh City Center has to offer. The Official Hotel of the Pittsburgh Penguins, our downtown Pittsburgh hotel is located directly across from CONSOL Energy Center and just steps from the heart of the business district. The Pittsburgh Airport is just 18 miles from our hotel. From the minute you walk through our lobby doors, our staff is dedicated to attention to detail to make your stay a truly personal encounter. The journey begins as you step in the elevator and are transported to one of our 402 spacious rooms with high-speed internet access and dramatic views of Pittsburgh. Our hotel’s downtown location is perfect for your meeting or special event with 16 function rooms and three foyers offering 27,000 square feet of space. Surrounding universities include Duquesne, Robert Morris and University of Pittsburgh. Enjoy Steelers football at Heinz Field or Pirates Baseball at PNC Park, just a short ride away from our Downtown Pittsburgh hotel. What are you waiting for? Visit us today! ... more   less 
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Also Known As:
Marriott Pittsburgh City Hotel Pittsburgh
Pittsburgh Marriott

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