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“Very nice..Excellent staff” 5 of 5 stars
Review of Hampton Inn and Suites Valley Forge/Oaks

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Hampton Inn and Suites Valley Forge/Oaks
2.5 of 5 Hotel   |   100 Cresson Boulevard, Phoenixville, PA 19460   |  
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Ranked #2 of 4 Hotels in Phoenixville
Certificate of Excellence
Royersford, Pennsylvania
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very nice..Excellent staff”
5 of 5 stars Reviewed March 3, 2014

This was our first time staying at a Hampton property and we loved it. We had one small issue with the noise level coming from the next room, the staff resolved it immediately. We thought the room was very nice and clean. The front desk staff was extremely nice and personable.We would definitely stay here again

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
I would like to thank you for choosing us for your for your lodging needs. I apologize for the issues with the noise, but am happy that we resolved the problem. I hope when you are in the area again you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    174
    81
    50
    22
    11
See reviews for
116
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104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Pottstown, Pennsylvania
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 2, 2014

Employees on phone for reservations and in person for check-in and check-out were very personable and professional. Overall first impression upon entering hotel was very good but room itself needed some updating although it was clean. Room with 2 beds was on the small side, and the beds were "lumpy" (which you can see in pics on hotel website) and pillows were hard. Disappointed with selection at complimentary dinner and breakfast. I believe the hotel was almost full, if not full, the night I was there and to me it didn't seem like there was enough food. One major complaint is that the free wifi did not work. Don't know if it was just in my room or not, I didn't call the front desk. I did however call the technical support number listed in guest services book in my room. I spent 25 minutes on the phone with them and they couldn't help me get connected. Lady said she would hang up and speak with the technicians and someone would call me back in my room when the problem was fixed. After an hour of waiting I packed up my computer and got ready for bed, and never did get a call back. I don't know if this is a reflection on the hotel or the service provider for them but it is something that should definitely be looked into.
Overall I would probably stay again at this location but only if something similarly priced in the area wasn't available.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
Thank you for staying with us. I apologize for the size of the beds> I am glad that our staff was able to meet your needs. If you are in the area again I hope that you give us another try.
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Seven Valleys, Pennsylvania
1 review
2 of 5 stars Reviewed March 1, 2014

When we went to check in I was told our room had 1bed when I clearly booked a room with 2 beds. They ran out of everything for breakfast the next morning. We had to eat bowls of crappy cereal. Really! I realize the hotel was booked but I was so looking forward to Oatmeal since it was snowing like mad outside. I would have thought if you knew your place was booked you'd be sure to have enough breakfast for everyone. The hotel was very nice just didn't seem to be able to accommodate everyone. Very disappointed.

Room Tip: Make sure you get the room you booked before getting to the hotel and hopefully they will have enoug...
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  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
Thank you for staying with us at the Hampton Inn & Suites. I apologize about the issue with the room type that you reserved, I also want to apologize for the breakfast problems. I hope that if you are in the area again you give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
5 of 5 stars Reviewed February 26, 2014

Well situated near two large retail centers but not in them. Bit quieter that way. Service is good and the facility is clean and well maintained. There is local construction which makes accessing the facility a bit challenging.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
Thank you for staying with is at the Hampton Inn & Suites. I am pleased that you enjoyed your stay and hope that if you are in the area again you will come and visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
1 of 5 stars Reviewed February 23, 2014

I Stayed there for 4 nights on the 5th floor it was terrible the sheets were Dirty stains on the pillows in I stayed in the suite with a fire place wit smuges on the glasses they never changed my sheets when I asked. I had No Wash clothes in to top it off the Housekeeper was on the phone when I asked for wash clothes in she gave me attitude like I wasent a guest the front desk man was nice he kept me laughing but the whole experience was the worst never again I told my buisness not to ever Book me a stay there Again.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
I would like to apologize for the problems during your stay. That is not the type of service or product that we stand by. I am sincerely sorry for your stay and if you need anything please feel free to contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay-Varina, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 23, 2014

Because I have family in the area, I have stayed here a few times. The service is always good and the front desk clerks are friendly; the rooms have always been clean. My only complaint is that the main reservation number has a hard time finding this hotel in their list of area hotels. I grew up two blocks from the hotel and the area was only known as Oaks at that time. Now it seems to be called Valley Forge and/or Phoenixville. It would be helpful if a fast food restaurant would set up shop nearby as we were on a tight schedule the night we arrived. Fortunately, the hotel had some frozen meals for purchase and that worked just fine.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
Thank you for staying with us at the Hampton Inn & Suites. I am sorry that you had a difficult time with booking your stay. I am glad that you enjoyed your stay. If you are in the area again we hope that you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, United States
1 review
5 of 5 stars Reviewed February 19, 2014

This by far has been one of my best hotel experiences and I frequently travel for business. They provide a free shuttle bus service in a 5 mile radius. My fiance and I were interested in going to the Sly Fox Brewery and neither one of us wanted to drive since we both wanted to partake in the activities. The shuttle bus was incredibly convenient and FREE. Also, the room was impeccably clean as well as the lobby. We were thrilled that a standard room had a refrigerator and a microwave (I made popcorn!). We took advantage of the free internet and breakfast. The breakfast wasn't special per se but it was super solid. Lots of items to choose from, fruit, yogurt, variety of cereals, eggs, sausage, make your own waffles, juices. The coffee was really delicious. There is an outdoor pool but since we were here in Feb. it was closed. But the front desk person indicated we could use the indoor pool across the street at the Hilton Garden Inn since they are sister companies...I mean this hotel had everything and it was so reasonably priced. We are coming back again and again!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson M, General Manager at Hampton Inn and Suites Valley Forge/Oaks, responded to this review, May 31, 2014
Thank you for staying with us. We are extremely pleased that you have enjoyed your stay, and hope that if you are in the area again you choose to stay with us again. We would love to have you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Valley Forge/Oaks

Address: 100 Cresson Boulevard, Phoenixville, PA 19460
Phone Number:
Location: United States > Pennsylvania > Phoenixville
Amenities:
Free Breakfast Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Phoenixville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Valley Forge/Oaks 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hampton Inn And Suites Valley Forge/Oaks Hotel Phoenixville
Hampton Inn Phoenixville
Phoenixville Hampton Inn

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