We stayed here for four nights just before and during the beginning of the "light lobby refresh". There was no problem with the room, check-in, or the personnel. However, the definition of "light lobby refresh" is like saying the Titanic had a slight leak. The first day they blocked off a lobby exit door and began tearing up the ceramic tile with a pneumatic chisel. On the same day one of the two elevators couldn't be used because of the blocked off areas of tile demolition. The next day the other elevator was blocked off from use and again, the pneumatic drill. The third morning the path to the moved breakfast room (the former meeting room) was blocked off necessitating a walk around the outside of the hotel and entering a side door. Once the demolition began the oatmeal and orange and apple juices were unavailable. When I made a comment about no juice to the desk manager she gave us two bottles from the hotel store. The way the demolition of the lobby tile was done made it a requirement to push the luggage cart over two uneven levels of tile. On the first day as the demolition crew finished and was vacuuming, they managed to set off the fire alarm. I did inquire and got some of the details....moving of the business center and breakfast room, new tile, new carpet and other things. This is hardly a "light lobby refresh." I think the first clue this is a major renovation is that it is going on for over a month. And, to top it off, I actually had to pay more for the three days this started than I did for the first night. The hotel does have a manager's reception, but each night the posted items for dinner were not completely served. The first night it was to be Chicken Parmesan, Spaghetti and Salad. No Chicken Parmesan. The second night it was to be two barbecue items and salad. Only one barbecue item was served. The ice machine on the fourth floor didn't work. The one good point is there is a Bob Evans Restaurant within a 90 second walk from the hotel. And, it is conveniently located near Valley Forge National Park. All in all without the "light lobby refresh" this would be a nice place to stay. But not right now.
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- Also Known As:
- Hampton Inn And Suites Valley Forge/Oaks Hotel Phoenixville
- Hampton Inn Phoenixville
- Phoenixville Hampton Inn