I have stayed at this hotel before and I always had a positive experience. They seem to have different management now. I specifically asked for a quiet room and was told by the desk person that they room would be very quiet as there were not many guests registered. My room was located right across from the elevator and I heard the ding of the elevator and the noise of those who congregated outside the elevator all night long. It was the worst nights sleep ever in a Hampton Inn. At checkout, I was asked if everything was OK and I told the manager what I just wrote here and her response was...I will put that in your profile so that you are never put in a room near the elevator again. I never even got an "I am sorry that this happened." One other time at this hotel, under a different manager, I did have a slight problem and the manager took immediate action and comped some of the room rate. In fact, there had been a death in my family and that manager even sent me an email with a condolence message. It is not like that now at this Hampton Inn.