We traveled to PA for the Labor Day weekend to visit Dutch Wonderland. We reserved 4 hotel rooms with them a week before at a rate of $160+ through Priceline.com and received our confirmation. We arrived at the hotel around 8pm on check in day and the front desk receptionist told us that our reservation was canceled. She went on to say Priceline canceled our reservation and booked us further down the road at Comfort Inn and Suites. We did not receive any notifications from Priceline.com and could not figure out what was going on. We use Priceline.com frequently and have never had any issues with them. We kept asking for answers and the front desk did little to give us any information. With three tired and hungry toddlers, we gathered all our belongings and drove further down the road to Comfort Inn and Suites to see what was going on. When we arrived, the front desk were ready with our keys and confirmed with us what we have suspected from the beginning. Best Western basically sold our reservations to them with no explanation. So, beware. You are better off staying at a hotel who will treat their customer with a little more respect. Shame on You, Best Western.
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- Also Known As:
- Best Western Revere Hotel Paradise
- Best Western Revere Inn And Suites
- Best Western Paradise
- Paradise Best Western
- BEST WESTERN PLUS Revere Inn & Suites Paradise, PA - Lancaster County