We arrived after driving for 8 hours straight we were exhausted and had reservations for a week at this hotel. First of all the pictures on the internet look much better than the hotel does in person. We asked the lady at the front desk if we could see the room since we are traveling with a pet. I believe her name was Pat. She showed us the room and we looked under the bed since we knew our cat might go under there. What a mess the mattress underneath had a big hole in it and the strings were hanging and there was so many food wrappers and dust balls under there. So, she showed us another room after a couple of rooms we found one that was somewhat clean. So, we paid for the week and she made us some keys. The key would not work the first, second or third time she made them. Her reply when she is trying these keys in the door "I hate this place"!!!! She called the owner and he said he would be 20 minutes after an hour later he shows up.By this time we were ready for bed we were so exhausted!
Let me say I have traveled alot I have never ever dealt with such a rude man in my life!!!!! He told us that we called his place a dump (which we never did we might have thought it but never said it aloud). He never once apologize for the wait or the confusion with the keys. He was just speaking to us very loudly and rudely the whole time. Asked us what room we wanted we told him the room number he said you can't have that room if you are traveling with a pet. We tried to explaing to him the other rooms were a mess he didnt want to hear this. And Pat the employee that showed us the room never ever told us that there were only certain rooms for pets. He told us that we can have another room or a full refund. We picked the room went up and looked at it and could not stay yes the room was a dump!! Please people look under your beds and the furniture. There was crap under the bed and something sticky running down the front of the TV stand. So, we went down to the front desk and told him we wanted a refund since the room was unsuitable. Never once did he apologize or anything let us leave without a hotel or anywhere to go around 7PM and we arrived at 5PM. Thank goodness we found a lovely hotel that I was able to make reservations at.
I would not recommed this hotel to anyone traveling with or without a pet. The hotel is filthy, staff hates the hotel (that should say something), mgmt / owners are rude, loud and loves to argue with their customers. The health board needs to make a visit and shut this place (or dump as I was accused of calling it) down! These owners only have been there 2 years and they need to move on out of the hotel business believe me they have no talent for this position!
This is the first time I have ever done a review but I don't ever ever want another person traveling and run into this problem at this hotel as they call it!! So, please please people stay away and look there are other great hotels that take pets and are clean and where mgmt is nice!!!!!
- Also Known As:
- Paradise Rodeway Inn
- Rodeway Inn Paradise PA - Lancaster County
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