I’m writing to you about my recent stay at the Dutch Motel in Palmyra, PA. It was the worst experience of my life! Even before I booked this hotel- there was a problem.I called the hotel directly and asked the woman at the front desk if there were rooms available for a certain weekend. Without hesitation she screamed at me "NO ROOMS" and hung up on me.-however, online it said that rooms were available- so I booked it.When I got to the hotel- I was told to fill out a slip with my name, address,phone # &car information and sign the bottom.She didn't ask for my credit card or ID- which I thought was strange.We were given Room 121.The pillows were yellow, yellow-orange stains on the sheets, toilet ran all night&you couldn't flush it- sink faucet was impossible to pull up & get water out of-the lamp shade still had the plastic on from the store- toilet paper was old, musty, smelly and hard- towels had stains on them&so worn out that you could see thru them-the only up to date item in the room was the flat screen tv on the wall.We were so grossed out-that we slept with no pillows- did not even attempt to shower&use one of the towels- and I made the mistake of walking around barefoot&almost got a nail in my foot.That night I recived a phone call at 1:30AM from the Dutch Motel woman-asking if we were checking in.I told her that we already did-but she went on&on about how we didnt check in.She wasn't making complete sentences -therefore not making any sense whatsoever.It had NOTHING to do with the fact she has an accent. We checked out of the hotel the next morning&the woman told me that we had booked 2 rooms-which was completely false.Again,she wasn't making any sense-I asked if I was charged 2 times&she went on&on about swiping my card-but it didn’t go thru&how she called me last night&to check my bank account because I booked thru the Magnuson Hotels website. I just checked my online bank statement this morning&she charged me 2 times for the room.I called the hotel&she immediately knew which room I was calling about & told me this story about how shes calling the Magnuson Hotels website-but they haven’t called her back yet&she will credit me in 30 minutes. I travel a lot, and I stay in all sorts of hotels and motels- but this is by far the WORST place I have ever stayed. I am in shock how unprofessional they are and I will never again stay at this motel. My friends and I travel to Hershey Park at least once a year- and I will inform everyone to avoid this place. I will be calling the Dutch Motel back in 30 minutes to see if I have been credited- if not I will be contacting my bank and the BBB immediately.
- Official Description (provided by the hotel):
- Welcome to Dutch Motel, located 3.5 miles from Hershey Park, world's most famous chocolate town. During your stay with us you can expect outstanding hospitality, beautiful rooms, and excellent customer service. We are located within few minutes from all the attractions including Chocolate World, Giant Center, Zoo America, and Tanger Outlets of Hershey. ... more less
- Reservation Options:
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- Also Known As:
- Dutch Hotel Palmyra