Stay away!!! Dirty rooms, threadbare towels and sheets, rude and dishonest office staff/owners. I booked online while on the road to Hershey for an overnight trip. Unfortunately, I didn't find the reviews of this place until I had already prepaid my reservation. The hotel is a decent distance from the attractions, but I think the neighborhood could be rather scary at night. I entered the office (which is being remodeled) and waited for the lady behind the counter to decide to talk to me (she wasn't doing anything else). I told her I had a reservation and she ignored that and handed me a registration card to fill out. Then she confirmed I had reserved a king size bed (which I had) for two nights (I only booked for one night). I corrected her and she told me the total for the one night would be 54.50, which was 10.00 cheaper than online. She swiped my card and I signed. I was handed a key and went to the room. Summary of room - tiny, no phone, no coffeemaker, no smoke detector or sprinkler, hair on floor in bathroom. I would not let my suitcase stay on the floor for fear of what was lurking there. The towels and sheets are in desperate need of replacement. There was a refrigerator and a flat panel tv and Directv (no HBO). I checked out the next day and got home and decided I had better check my credit card. They had double charged me (once from the online booking site and once when they swiped my card). After 3 calls to the booking site and a call directly to the hotel, I think I am finally getting one charge credited back. The call to the hotel was an experience- the lady could not/would not understand any of the information that I gave her so I had to repeat myself 3 times. I made her repeat back my name and phone number when she said she would have to call me back. When I spoke to her a second time, she hung up on me when I told her that I didn't catch a thing she said. I called back and she said she had refunded the 54.50 to my credit card. I'll be checking my online statement until I actually see it. They also kept lying to the booking site and saying they had not double charged me. Summary of the entire experience - AWFUL.
- Official Description (provided by the hotel):
- Welcome to Dutch Motel, located 3.5 miles from Hershey Park, world's most famous chocolate town. During your stay with us you can expect outstanding hospitality, beautiful rooms, and excellent customer service. We are located within few minutes from all the attractions including Chocolate World, Giant Center, Zoo America, and Tanger Outlets of Hershey. ... more less
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- Also Known As:
- Dutch Hotel Palmyra