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“ABSOLUTELY AWFUL” 1 of 5 stars
Review of Dutch Motel

Dutch Motel
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Dutch Motel
2.0 of 5 Motel   |   500 E. Main St., Palmyra, PA 17078   |  
Hotel amenities
Ranked #3 of 4 Hotels in Palmyra
Pennsylvania, United States
1 review
“ABSOLUTELY AWFUL”
1 of 5 stars Reviewed August 15, 2012

Stay away!!! Dirty rooms, threadbare towels and sheets, rude and dishonest office staff/owners. I booked online while on the road to Hershey for an overnight trip. Unfortunately, I didn't find the reviews of this place until I had already prepaid my reservation. The hotel is a decent distance from the attractions, but I think the neighborhood could be rather scary at night. I entered the office (which is being remodeled) and waited for the lady behind the counter to decide to talk to me (she wasn't doing anything else). I told her I had a reservation and she ignored that and handed me a registration card to fill out. Then she confirmed I had reserved a king size bed (which I had) for two nights (I only booked for one night). I corrected her and she told me the total for the one night would be 54.50, which was 10.00 cheaper than online. She swiped my card and I signed. I was handed a key and went to the room. Summary of room - tiny, no phone, no coffeemaker, no smoke detector or sprinkler, hair on floor in bathroom. I would not let my suitcase stay on the floor for fear of what was lurking there. The towels and sheets are in desperate need of replacement. There was a refrigerator and a flat panel tv and Directv (no HBO). I checked out the next day and got home and decided I had better check my credit card. They had double charged me (once from the online booking site and once when they swiped my card). After 3 calls to the booking site and a call directly to the hotel, I think I am finally getting one charge credited back. The call to the hotel was an experience- the lady could not/would not understand any of the information that I gave her so I had to repeat myself 3 times. I made her repeat back my name and phone number when she said she would have to call me back. When I spoke to her a second time, she hung up on me when I told her that I didn't catch a thing she said. I called back and she said she had refunded the 54.50 to my credit card. I'll be checking my online statement until I actually see it. They also kept lying to the booking site and saying they had not double charged me. Summary of the entire experience - AWFUL.

Room Tip: Go somewhere else.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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41 reviews from our community

Traveler rating
    3
    10
    3
    4
    21
See reviews for
15
7
3
5
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Chittenango, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 7, 2012

This motel had a few things going for it:
1. The price - $49 with breakfast, per night
2. No bed bugs I could find
3. Free parking
It had a lot against it, though. The room I stayed in was explicitly marked "Non-Smoking", but it REEKED of smoke, and my clothes smelled of smoke when I came home. The proprietor was not helpful, terse is the best way to describe my check-in. No info was provided on the room, breakfast, supposed wi-fi availability (never managed to find that), check-out time, pool hours, etc. She was somewhat more friendly in the morning when I went looking for coffee/breakfast. The bed was hard, the pillows were hard, the chairs and tabletops were somewhat sticky, the room was dark and small. As I say - the price was right, and I don't seem to have brought home any bugs, but I wouldn't stay there again unless it is greatly improved.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Burnie, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2012

My husband and I stayed here last summer for a trip to Hershey Park. The room was clean, maybe just a little outdated. We cannot really rate the linens and pillows because we always bring our own. Not too much experience with the front desk, since we booked online and I just gave her my reservation confirmation page, ID and credit card. She handed us the key and pointed us in the direction of the room. Simple enough :)
The hotel served its purpose for us, and we will be staying there again this weekend for another trip to Hershey Park. I hope I can submit a positive review after this visit!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton, Pennsylvania
1 review
1 of 5 stars Reviewed June 30, 2012

Went to check into out room after a fun day at the park, 11:00pm...the lady behind the desk couldn't speak engish, she just kept standing there saying she didn't have any more rooms!!! I called the day before to confirm my reservation and all was good. My husband called around 4:00pm the day of our check in to say we would be checking in late after the park closed,lady said no problem. Got to the hotel no room! She called a room and mde a guy come down and was trying to kick him out of the room, sayibg it was our room..The worst thing is she charged his room to my credit card!!!! UNBELIEVABLE!!!! needless to say we drove home. DON"T STAY HERE AND WATCH YOUR CREDIT CARD!!!!!

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
1 review
1 of 5 stars Reviewed December 16, 2011

There were blood stains on the top sheets!!! They did not even apologize. Everything was dirty and hairs found all over the sheets and bathroom. The bathroom was not clean. The owners are not polite at all. We asked for a new blanket and that took like 30 mins for them to get to us and they only had a top sheet to give. They did not pick up their leaves and there was rustling at 4 in the morning that woke us up. It sounded like pouring rain. We are calling the Dept. of Health as this place is disgusting!!! DO NOT COME!!! 0 out of 5 STARS!!!

Stayed December 2011, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
2 of 5 stars Reviewed August 23, 2011

rooms were not very clean the toilet ran all night long, bed were very uncomfortable and squeaky. Got a hassle everytime i asked for clean towels (3) small towels for 4 people 2adults and 2 teens. cable tv kept going out. very poor lighting in room. wireless internet code they gave us did not work charged my daughter a $10.00 deposit for a computer cable but they did refund it upon checkout. soda machine gave out wrong sodas. pool was ok. the only good thing about this motel i the short drive to Hershey Park.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vt
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2011

Yes, it is true. This place is very bad. It looks nice outside, but...
My daughter and I were n our way back from FL. We stayed in this motel for one night. I checked the review of another website, and most of them praised this motel. We got there very late (3am). The "woman" charged me $15.00 more than she should and told me when I called earlier, but we were very tired. When we entered to the room, the window was open. it had a nasty musky/mold/cigarette odor(s) I used my cellphone to check tripadvisor's reviews. I got scared. I checked the bed and blankets for bed bugs. I couldn't find any, but I am not an expert. Next morning my daughter has 6 bugs bites in her legs and right foot. My daughter and I slept w our cloth on. I had a long jeans, and she had bermuda/short pants.

I also found something like dry food stick to the carpet. Many long black hairs in the tub. I checked the towels b4 using them, and I am glad i didn't find any dry feces like the other person, but towels were very, very use.

The "woman" is very sneaky. she is not polite, and as soon I saw her, I felt a bad vibe... Watch out.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dutch Motel

Address: 500 E. Main St., Palmyra, PA 17078
Location: United States > Pennsylvania > Palmyra
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Palmyra
Price Range (Based on Average Rates): $
Hotel Class:2 star — Dutch Motel 2*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Dutch Motel, located 3.5 miles from Hershey Park, world's most famous chocolate town. During your stay with us you can expect outstanding hospitality, beautiful rooms, and excellent customer service. We are located within few minutes from all the attractions including Chocolate World, Giant Center, Zoo America, and Tanger Outlets of Hershey. ... more   less 
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Also Known As:
Dutch Hotel Palmyra

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