The first time I went to the Brickhouse the waitress forgot to put our order in resulting an hour wait for mediocre hamburgers. I gave it a second chance and got take out. They charge me $50 instead of 19.00 for my order and did not tell me they made the mistake. Luckily, I checked my bank account online and saw they made the mistake. Three days and multiple phone calls later they finally fixed their mistake. I gave it one more chance and got take out again. This time I ordered their french dip wrap. I got home and noticed they did not give me the au jus sauce. I had to return and pick up the sauce. Each time I did not receive an apology. I do not know why I gave it so many chances for mediocre food.
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