My husband and I stayed at the Hickory Bridge Farm last fall. While I went back and forth on whether to post a review or not and, thus, am delayed in posting it.
My husband and I were sorely disappointed by our stay. When we checked in, the inn keeper had us pay in full up front and then informed us she would be away for the entire weekend. (Her daughter was visiting. I completely understand family time is important. However, the staff she left in her absence were pretty unpleasant and unhelpful.)
All in all, we felt the inn was extremely tired. The property itself was lovely. In October, the trees are beautiful. However, inside the inn, there were a lot of unusual smells and the rooms needed updating.
The biggest disappointment for us was the food and service. We had two breakfasts and dinner at the restaurant. The website refers to "fine country dining" and states that "recipes are made from scratch and often feature local products." Perhaps I set my expectations too high, but dinner at the restaurant was pretty awful. Their philosophy is definitely to provide quantity over quality. Everything was sort of mushy and tasted like it came from cans. The first morning's breakfast was similarly disappointing. We were served lukewarm scrambled eggs, some grocery store bacon, white bread toast and store bought cereal.
The straw that broke the camel's back for me and my husband was Sunday morning. On Sundays, the inn delivers baskets to the room rather then serving breakfast in the dining room. The picture on the website shows fresh fruit, cinnamon buns and a carafe of coffee. Before the basket came up, I wanted some coffee and could smell that some was brewing downstairs. My husband went down to the kitchen to ask if he could get some coffee for me. At first, the woman making breakfast told him to use the coffee maker in the room, despite there being a full coffee maker in the kitchen. When my husband explained we were out of coffee packs, she apparently irritably said he could have coffee, but he needed to go back upstairs and get one of the mugs from our room. When my husband asked for cream or milk, he was told he had to use the powdered creamer packets in the room. In the breakfast basket, we never did get a carafe of coffee like in the picture. We just got more packs for the hotel coffee maker. It was like staying at the Days Inn... only with more attitude.
That interaction was only one of several with the staff that left us with a bad taste in our mouths. One gentleman who we spoke to Saturday evening was quite charming and helpful. Our waitress in the restaurant on Friday night was very sweet. However, the women who worked in the kitchen were just downright hostile.
Overall, the impression we walked away with was that our being at the Hickory Bridge Farm somehow inconvenienced the owner and staff. Upon leaving, I immediately addressed these concerns through the Select Registry website, as the inn is a member. To the owner's credit, she did sent a response letter. (It was short and curt, but indicated she had spoken to her staff.)
I wasn't sure if I wanted to post a review that might hurt someone's business. However, my husband and I keep going back and forth on how this inn can possibly have such a great rating? Perhaps we hit a really, really bad weekend? Perhaps we're just slightly more urban than their normal clientele and therefore expect something different? Maybe we did something that offended the staff? (If we did, we can't figure out what it was...)
Anyway, for what its worth, I would never recommend this inn to my friends or family.
- Official Description (provided by the hotel):
- A country retreat at the foothills of the Applachian mountains 9 miles west of Gettysburg, PA. Offering quiet cottages and rooms with whirlpool baths. Full breakfast except on Sunday, when a basket breakfast is taken to your room. Dinner is featured in a beautiful restored barn. Serving visitors since 1977. ... more less
- Also Known As:
- Hickory Bridge Farm Orrtanna